ACTIVE LISTENING “I like to listen. I have learned a great deal from listening carefully. Many people never listen” Ernest Hemingway

ACTIVE LISTENING The idea of using a coaching tool – communicating effectively through Active Listening The importance of Active Listening in Business English Communication Studies. The relationship between effective leadership and active listening The course outline for Active Listening component

ACTIVE LISTENING Why use a coaching tool approach?   Why is Active Listening important in Business English Communication Studies? What is the relationship between Active Listening and Effective Leadership?

ACTIVE LISTENING Objectives of Active Listening Component: Understand the skills of communication and focus on the art of Active Listening Identify and understand the techniques of effective listening Understand the benefits of improved listening skill Learn the impact of Active Listening on Leadership Practice improved listening skill and listening from different perspectives

ACTIVE LISTENING Course Outline for Active Listening component. Part I : Focuses on Listening Skill Part II : Focuses on the importance of Active Listening in Leadership

ACTIVE LISTENING Part I A Listening verses Hearing Levels of Listening   B What is Active Listening? Body Language Tone of voice Words used C Techniques for Active Listening D Listening Empathetically E Practice! Practice! Practice!

ACTIVE LISTENING Part II F The Relationship between Leadership and Listening.   G The Barriers of a Leader to Effective Listening H The importance of Listening from Different Perspectives I More Practice!

ACTIVE LISTENING So why must corporate leaders and executives listen well? To build trust and rapport with colleagues, workers, teammates etc. To be able to empower them to be more positive in carrying out their work and eventually take them to the next level To support their efforts to address their day to day challenges in their organizations To show that they care and caring is the essence of empathy. To make sure the people they are dealing with feel heard and can retain their uniqueness. To make people feel important!

ACTIVE LISTENING

ACTIVE LISTENING