Reinforcement Plan Adatum Corporation MGX FY16 8/2/2018 6:55 PM © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Reinforce Change 8/2/2018 6:55 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Feedback and Analysis Loop MGX FY16 8/2/2018 6:55 PM Feedback and Analysis Loop Collect employee feedback Collect compliance information Collect Adoption Measurement & Usage data Collect Analyze the data; look for patterns and themes Prepare summaries of key findings Analyze & Summarize Build corrective action plans for any weaknesses Plan Meet to review summarized data and corrective action plan, approve, and act on those plans Prepare change network roles with background information and tools to implement corrective actions Review & Act © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Employee Feedback Listening Channels MGX FY16 8/2/2018 6:55 PM Employee Feedback Listening Channels The following channels will be monitored for feedback: Listening Channel / Method How often is feedback being summarized? Who is monitoring and summarizing feedback from this channel? Where is the summary to be uploaded, and using what template/format? Yammer – Sentiment analysis Monthly Philippe Chauvin to identify named resource within IT to produce and share the report Upload findings to CM Teams site – see Channel for reporting Survey/Poll Quarterly Maison Saucier Meet the COO Meetings Quarterly/Monthly Punyaa Supitayaporn Publish findings in Summary on Yammer Meet the COO Group Sponsors: Feedback and Q&A at regular “All Hands” meetings run by each Sponsor Adoption Core Team members for each Sponsor Upload findings to CM Teams site Ambassadors: Direct 1:1 feedback, Q&A in group meetings Bi-weekly (as-needed if more urgent) Ambassadors Verbally reported at bi-weekly Ambassadors meeting; ad-hoc reporting via Ambassadors Yammer group Change Champions: Floor Walking, Email, End-User Community Site Monthly (as-needed if more urgent) Change Champions Verbally reported at monthly Champions meeting; ad-hoc reporting via Champions Yammer group Managers: Direct 1:1 feedback, Q&A in group meetings Ad-hoc Managers Reported via Managers Yammer group © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Analysis & Planning Process & Governance MGX FY16 8/2/2018 6:55 PM Analysis & Planning Process & Governance Every month, each Adoption Measurement Plan metric owner will review reports, look for patterns and themes, identify any root causes, and will prepare an overall summary of key findings Every month, the Adoption Core Team will review incoming change feedback via applicable channels, look for patterns and themes, identify root causes and areas of resistance, and prepare an overall summary of key findings Analyze & Summarize On a monthly basis, the Adoption Core Team will take all key findings from the prior step and will build corrective Change Management action plans for any weaknesses that are identified Plan At 9AM on the first Monday of each month, the Change Governance Council will meet to: Review status and results of all corrective plans in progress (or completed since the last meeting), including any adjustments necessary Review summaries and corrective action plans for new data Approve new plans, to be executed once the meeting has completed After the meeting is completed the Adoption Core Team will prepare all change network roles with background information and tools to implement corrective actions and manage ongoing resistance Review & Act © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Change Governance Council MGX FY16 8/2/2018 6:55 PM Change Governance Council Council Chair Maureen Bousquet - Senior VP of Operations (the COO) Julia Teixeira - Senior VP of Finance Pedro Correa - VP for Customer Service Alexandre Levesque - Senior VP of Sales Philippe Chauvin - VP of Information Technology (the CIO) Gaby Bosse - Technical Deployment Project Manager Theodore Margand - Change Manager Owns preparation and presentation of the data to the council Adoption Core Team © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Celebrate Success with Rewards and Recognition 8/2/2018 6:55 PM Celebrate Success with Rewards and Recognition © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Rewards and Recognition Governance MGX FY16 8/2/2018 6:55 PM Rewards and Recognition Governance Adoption Core Team Builds the Rewards and Recognition Plan Designs the overall program including the selection process Oversees execution of the overall program Adoption Extended Team Provides guidance to the Adoption Core Team Ensures alignment with overall corporate rewards and recognition programs Manages the overall program including the selection process Sponsor Coalition Approves the Rewards and Recognition Plan, including the design of all awards Ensures budget is secured © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Program Reward List (until T+12 weeks) MGX FY16 8/2/2018 6:55 PM Program Reward List (until T+12 weeks) Number Reward Theme Reward Name Reward Selection / Nomination Approach Reward Eligibility Reward Frequency Reward Selection Process Reward Amount and Trophy Reward Recognition Approach Budget Requirements 1 Cross-Team Collaboration Team Superstars! Managers Not Won Before Monthly Sponsor Coalition Approval Plaque + Front Page News + $1,000 Team Morale Funds Newsletter highlight + Sponsor on-stage handshake at key meeting 3 x $1,100 2 Outstanding use of the technology Innovator Award Change Network nomination Every two weeks Adoption Extended Team Approval Plaque + Front Page News + $200 cash Newsletter highlight + GM on-stage handshake at dept. meeting 6 x $250 3 Outstanding individual support to community outside of change network Pinnacle Award Peer recognition $100 gift certificate 6 x $100 4 Outstanding change champion Best Coach Ambassadors Sponsor coalition approval Lunch with sponsor coalition member N/A 5 Individual made a difference Spot Award Weekly Manager email + newsletter highlight 12 x $100 6 First team to full adoption Power Team Project team nomination First team fully adopting the top four scenarios from the Work Force Analysis As required 4 x $1,100 Total Budget Requirements $11,000 © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Communications Plan Requirements MGX FY16 8/2/2018 6:55 PM Communications Plan Requirements These are the requirements for the Communications Team (and for inclusion in the Communications Plan), so that success celebration templates can be developed for use during the execution phase: Logos for each award type Plaque design Web pages covering all the awards, criteria, process, etc. Slides for recognition at manager/team level Slides for recognition at business unit / large group level Templates for rotating display/TV screen announcements in cafeterias Templates for email award recognition by execs © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

MGX FY16 8/2/2018 6:55 PM © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.