BRK1018 Discover how Manulife and Rackspace manage their hybrid environments today Satya Vel Principal Program Manager Operations Management Suite + System Center Dugan Sheehan Principal Engineer Rackspace Jason Carson Enterprise Cloud Architect Manulife @Satya_Vel

Why our customers are choosing OMS Economics Scale Speed Innovation Troubleshooting Future

Cloud management that 46 thousand customers are using today. 8/2/2018 7:41 PM Cloud management that 46 thousand customers are using today. © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Rackspace & OMS Fanatical Support for the world’s leading cloud technologies

Dugan Sheehan Principal Engineer Microsoft Cloud Team Rackspace Microsoft Ignite 2016 8/2/2018 7:41 PM Dugan Sheehan Principal Engineer Microsoft Cloud Team Rackspace © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

100 5 x 60% Who are we? GLOBAL FOOTPRINT 300,000 CUSTOMERS PORTFOLIO Microsoft Ignite 2016 8/2/2018 7:41 PM Who are we? “To be the world’s greatest service company, providing Fanatical Support on the world’s leading cloud technologies” 5 x GLOBAL FOOTPRINT Customers in 120 Countries Microsoft Hosting Partner of the year 300,000 CUSTOMERS 114,000+ Servers 50,000+ VMs ≅70 PB Stored FORTUNE® WE SERVE 60% 100 OF THE PORTFOLIO 6,200 RACKERS of Hosted Solutions DEDICATED / CLOUD / HYBRID © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Business context Microsoft Ignite 2016 8/2/2018 7:41 PM Dedicated + Private Cloud Offerings Fanatical Support for Microsoft Cloud System Center Operations Manager (SCOM) + Nimbus Operations Management Suite (OMS) © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Our OMS journey We needed a solution that would enable us to: Microsoft Ignite 2016 8/2/2018 7:41 PM Our OMS journey We needed a solution that would enable us to: Reduce communication dependencies Simplify operations Scale with ease Manage costs © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Our OMS journey We needed a solution that would enable us to: Microsoft Ignite 2016 8/2/2018 7:41 PM Our OMS journey We needed a solution that would enable us to: Increase customization Allow for self-service Decrease deployment time Allow for automation © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

OMS Insight & Analytics OMS Automation & Control Microsoft Ignite 2016 8/2/2018 7:41 PM OMS Insight & Analytics OMS Automation & Control Empowered Rackspace to: Streamline communications Scale infinitely Reduce headcount Lower costs © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

OMS Insight & Analytics OMS Automation & Control Microsoft Ignite 2016 8/2/2018 7:41 PM OMS Insight & Analytics OMS Automation & Control Empowered Rackspace to: Support Customization Accelerate deployments Provide Self-service Enable extensibility © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

OMS Insight & Analytics OMS Automation & Control Microsoft Ignite 2016 8/2/2018 7:41 PM OMS Insight & Analytics OMS Automation & Control Additional benefits provided by OMS: Better patching Automated alert remediation A full hybrid solution Robust backup capabilities Anytime, anywhere access © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Scale of our Azure operations Microsoft Ignite 2016 8/2/2018 7:41 PM Scale of our Azure operations 100+ Customers 1000+ Virtual machines 10,000+ Alerts © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

The results >$1.5M 20 % 100’s Monthly Azure infrastructure managed Microsoft Ignite 2016 8/2/2018 7:41 PM The results >$1.5M Monthly Azure infrastructure managed 20 % Month-over-month growth 100’s Terabytes of data backed up © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Future plans Next steps for Rackspace and OMS Microsoft Ignite 2016 8/2/2018 7:41 PM Future plans Next steps for Rackspace and OMS Enhance functionality and automation Tighter integration with OMS and Azure services Expand managed Backup & DR services Create additional visualizations and reporting © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Ignite 2016 8/2/2018 7:41 PM Why Microsoft With Microsoft and OMS we got more than a management solution An incredibly valuable partner Built-in Microsoft guidance Tight integration with Azure © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Manulife & Azure Using OMS and Azure to provide robust data protection

Jason Carson Enterprise Cloud Architect Manulife Microsoft Ignite 2016 8/2/2018 7:41 PM Jason Carson Enterprise Cloud Architect Manulife © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Who are we? Manulife – John Hancock International financial services group with 34,000 employees and 63,000 agents worldwide Operates in the world’s top 3 economies - China, Japan and United States, as well as Canada Global network with offices and datacenters in North America, Europe, and Asia

Our Journey John Hancock Next – Supporting Super Bowl Empower the business with hyper-scale capacity supporting actuarial compute >10,000 compute cores Enable accelerated deployment and modernization of applications Embracing cloud-native solutions (Azure PaaS, Pivotal Cloud Foundry) handling highly variable traffic patterns John Hancock Next – Supporting Super Bowl Manulife Ready Campaign – Supporting Stanley Cup

Some of Manulife’s Tenets Minimize supporting infrastructure, allowing for more value for business solutions Modify and or modernize (not Lift-and-Shift) enabling solutions which leverage key characteristics of the cloud i.e. on-demand resources Regional pairs connectivity aligning with Microsoft for resiliency based on business needs Encourage distributed and always-on environments and connectivity to support needed resiliency

Why we needed cloud-first backup Microsoft Ignite 2016 8/2/2018 7:41 PM Why we needed cloud-first backup OMS & Azure Backup Comprehensive protection across the cloud Decrease reliance on legacy solutions and extra infrastructure Required a long-term, affordable data retention solution © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Manulife’s Azure journey begins Microsoft Ignite 2016 8/2/2018 7:41 PM Manulife’s Azure journey begins © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Workloads go global Microsoft Ignite 2016 8/2/2018 7:41 PM © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2016: 10 global regions & 100’s of LOB apps

Dynamic HPC environment Protected Microsoft Ignite 2016 8/2/2018 7:41 PM Scale of operations OMS & Azure Backup Virtual Machines 2000+ Dynamic HPC environment Protected >10,000 © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Ignite 2016 8/2/2018 7:41 PM Why OMS and Azure The benefits Manulife achieved with OMS & Azure Backup Unlimited scale Cross-region restores Lowered operational costs Anytime DR planning & testing Unified experience Long-term retention and flexible policies © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Results 2000+ Microsoft Ignite 2016 8/2/2018 7:41 PM Enabled minimal infrastructure and software deployment Provided a clear and cost-effective DR path Allowed us to provide VM protection at scale 2000+ © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Future plans: Native cloud migration Microsoft Ignite 2016 8/2/2018 7:41 PM Future plans: Native cloud migration Leveraging the functionality of OMS & Azure Site Recovery to bring workloads to the cloud On-premises Environment Microsoft Azure Migrate apps and services via Azure Site Recovery Establish Azure-to- Azure failover standard © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Thank you!

Free IT Pro resources To advance your career in cloud technology Microsoft Ignite 2016 8/2/2018 7:41 PM Free IT Pro resources To advance your career in cloud technology Plan your career path Microsoft IT Pro Career Center www.microsoft.com/itprocareercenter Cloud role mapping Expert advice on skills needed Self-paced curriculum by cloud role $300 Azure credits and extended trials Pluralsight 3 month subscription (10 courses) Phone support incident Weekly short videos and insights from Microsoft’s leaders and engineers Connect with community of peers and Microsoft experts Get started with Azure Microsoft IT Pro Cloud Essentials www.microsoft.com/itprocloudessentials Demos and how-to videos Microsoft Mechanics www.microsoft.com/mechanics Connect with peers and experts Microsoft Tech Community https://techcommunity.microsoft.com © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session 8/2/2018 7:41 PM Please evaluate this session Your feedback is important to us! From your PC or Tablet visit MyIgnite at http://myignite.microsoft.com From your phone download and use the Ignite Mobile App by scanning the QR code above or visiting https://aka.ms/ignite.mobileapp © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8/2/2018 7:41 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.