Service Level Management

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Presentation transcript:

Service Level Management process Initiation stage For audio narrative, watch “An overview of Service Level Management” on https://vimeo.com/user51750962/service-level-mgmt-1 Author: Brett Andrews, OPTECISM Ltd

Service Level Management process Initiation stage Set internal targets Author: Brett Andrews, OPTECISM Ltd

Service Level Management process Initiation stage Set internal targets Pilot Author: Brett Andrews, OPTECISM Ltd

Service Level Management process Initiation stage Set internal targets Pilot Monitor Author: Brett Andrews, OPTECISM Ltd

Service Level Management process Initiation stage Set internal targets Pilot Monitor Review Author: Brett Andrews, OPTECISM Ltd

Service Level Management process Initiation stage Set internal targets Pilot Monitor Review Implementation & continuation Author: Brett Andrews, OPTECISM Ltd

Service Level Management process Initiation stage Set internal targets Pilot Monitor Review Implementation & continuation Revise targets Author: Brett Andrews, OPTECISM Ltd

Service Level Management process Initiation stage Set internal targets Pilot Monitor Review Implementation & continuation Revise targets Negotiate Author: Brett Andrews, OPTECISM Ltd

Service Level Management process Initiation stage Set internal targets Pilot Monitor Review Implementation & continuation Revise targets Negotiate Agree Author: Brett Andrews, OPTECISM Ltd

Service Level Management process Initiation stage Set internal targets Pilot Monitor Review Implementation & continuation Revise targets Negotiate Agree Monitor Author: Brett Andrews, OPTECISM Ltd

Service Level Management process Initiation stage Set internal targets Pilot Monitor Review Implementation & continuation Revise targets Negotiate Agree Monitor Review Author: Brett Andrews, OPTECISM Ltd

Service Level Management process Initiation stage Set internal targets Pilot Monitor Review Implementation & continuation Revise targets Negotiate Agree Monitor Review Optimisation Author: Brett Andrews, OPTECISM Ltd

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