AGC Networks Limited Corporate Overview October’2017 marketing@agcnetworks.com

AGC Purpose & Values Our Purpose We accelerate (our customers’) business with best-in-class customized technology solutions Our Values Will to Win Integrity & Fairness Responsiveness & Collaboration Empowerment & Accountability Continuous Improvement Innovation Differentiation

About AGC Networks A Global ICT Solution Integrator Strong presence in Americas, UK, Middle East / Africa, Australia / New Zealand, Singapore / Philippines and India Delivering customized technology solutions and services Partnering with Global technology leaders 32 years of experience across markets Serving a large base of long-tenured customers across verticals Focused on Enterprise and Mid-market customers Delivering integrated technology solutions and services with a vertically differentiated approach across the globe

AGC Journey 2014-17 2011 2010 Consolidation for future global growth M3 Growth Strategy : Multi Solutions Multi Alliances Multi Geos 2004 1996 1986 1994 Global scale up across North America, MEA Renamed as AGC Networks Ltd. Acquired by Essar Avaya buys TTL stake, forms Avaya GlobalConnect Incepted as Tata Telecom Ltd Appointed AT&T’s SI In India AT&T carves out Lucent Technologies. Lucent spins off Enterprise business as Avaya Tata-Avaya JV takes shape

Customer Organization Imperatives CEO Imperatives Revenue Growth Superior Customer Service Business Efficiency Key Focus Areas Profitable Growth Customer Experience Compliance Operational Efficiencies Risk & Compliance Cost Reduction Cash Flows CFO Imperatives Investment Protection ROTI Rapid Deployment CIO Imperatives

Technology Solutions

Global Security Operations Center (G-SoC) Solutions Global Security Operations Center (G-SoC)

Integration and Disaster Recovery across locations AGC G-NoC Integration and Disaster Recovery across locations G-NOC Mumbai, INDIA Response Center, US Response Center located across Dallas, US and Mumbai, India Network and Power Redundancies Access to Multiple PCs and Telephony Equipment Recording of all customer interactions for review & QA Logistic back-up to encounter inclement weather downtime 24x7x365 Scheduling with Full Holiday Coverage Continental US based SSAE 16 Certified Facilities – Separate Power Grids Security through Keycard or Biometric Access and Camera Presence NOC Styled Command Center with Multiple Dynamic Displays

AGC Cloud & AGCiVR Cloud based IVR Solution - AGCiVR from AGC’s Data Centers OPEX based model Hosted Contact Center Hosted IVR /Cloud IVR Hybrid solutions available DC – DR Architecture

Global Partnerships GLOBAL CORE & STRATEGIC PARTNERS Platinum Elite Gold Platinum Gold Gold Platinum Gold Strategic Diamond Platinum Strategic Strategic Strategic Strong Partnerships with global technology partners

Global Customer Footprint

Recent Partner Recognitions

Credentials & Capabilities State-of-the-art customer showcase centers across Mumbai (India) and Dallas (USA) Customer Experience Center (CECs) Network Operation Centers (NOC) Global Security Operations Center (G-SOC) Certified manpower and expertise across technologies and services Delivery teams of Solution Architects, Projects Managers, Implementation Champions and Service Experts Certifications ISO/IEC 9001:2008 and 27001:2013 certified SOC2 Type 1 Certified (security, availability & processing integrity of AGC’s service systems and the confidentiality and privacy of the information that AGC as a service organization maintains) Excellence Award for AGC Networks by Institute of Economic Studies (IES) CYBER-i features in Top 25 Cyber Security Companies in APAC CIO Outlook (Apr'17 )

Key Customers in India

Key Customers in MEA

Key Customers in Australia

Key Customers in US

Let’s Begin!