Reception induction 29 September 2017 DOCKLANDS CAMPUS

What is students’ union? ??? A charity within the university - not a uni department. Run by students for students To ensure UEL is doing its best to fulfil students expectation. Enrolled student is a member unless opts out 5 full-time officers Part time officers 13 permanent staff members 16 part-time staff members

??? Are we Student Union Students’ Union Student’s Union correct

OFFICES in Docklands Docklands NBG01 NB101 NBG01A NB102 NB103 NB104

Offices in Stratford Room 402 in USS The Dome Reception Resources room (Advice room) Room 2 Basement (Ex Labs) Passmore Edwards room Room 402 in USS

Students’ Union website

Reception webpage Single point of information Covers main aspects of work To improve communications & make things easier Make suggestions how to improve it Let managers know if anything is out of date, typos etc www.uelunion.org/reception or /reception

COMMS Reminders WhatsApp Google docs Make suggestions

Staff accounts Emails uelsu@uel.ac.uk Printing D81

UELSU@UEL.AC.UK

Reception phones Phones New message Emails = messages left Checking appointments Multitasking

Selling and payments Most of the items are sold online New card payment system introduced this week Cashless system promoted Students can print for free Receipt book Safe

MAIL Deadline Register Sending Collecting

Difficult customers Tell yourself: this is a difficult customer Audience Listen Show empathy Voice control Speech Agreement strategy Anger management Remember: this is business

Time keeping Shifts are 9am – 5pm Deadlines Multiple or single? Signing in

General tidiness Daily checks Check from outside Old posters

Courses Free Work-related Other Enhance CV Lynda.com

Staff

Full-time officers

Part time www.uelunion.org/elections/results Elected officers

Permanent staff members - SMT Denis Shukur Donna Niccolls Nishaant (Nish) Kumar Lisa Thomas CEO Deputy CEO Operations Acting Deputy CEO Membership Head of Student Support Academic Enhancement Manager

Part – time staff (Operations team) Receptionists Tech team assistants Alexandru (Alex) Lescaian Jose Fernandes Kevin Monteiro Mohammad Raiyaan Sam Masaba

questions