Comm Apps Bell Work Day 34 Problem Solving Process

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Presentation transcript:

Comm Apps Bell Work Day 34 Problem Solving Process Step 1: Identify & Define Step 2: Analyze Step 3: Determine Criteria Step 4: Identify Alternate Solutions Step 5: Evaluate and Decide Step 6: Implement Problem Definition: Question of Fact: Question of Value: Question of Policy: Analyze: Criteria: Brainstorming Agenda Formal, written statement defining a problem Determines what is true Determines whether something is good, right, or just Determines course of action to solution Consider in detail, or find out as much as you can about a problem or issue Standards or measures used for judging something Process by which group members freely suggest their ideas for solving the problem Organized outline of information and decisions to be covered in a meeting

Comm Apps Bell Work Day 35 Problem Solving Process/ Leadership Styles Step 1: Identify & Define Step 2: Analyze Step 3: Determine Criteria Step 4: Identify Alternate Solutions Step 5: Evaluate and Decide Step 6: Implement Decision Making: Expertise: Unanimous: Consensus: Implement: Authoritarian: Participative/Democratic Delegative Charismatic Process of choosing among alternatives Having great knowledge or experience in a field or subject When everyone in the group agrees or votes the same Everyone in the group agrees on one solution To put into action Tells people what to do, and often, how to do it Include as many members as possible in decision making, discussions, evaluations Allows members to decide action, then lets them do it Relies on charm & motivational inspiration the leader instills in members

Comm Apps Bell Work Day 36 Negotiation Conflict: Passive : Aggressive: Passive-aggressive: Assertive: Mental or physical struggle that results from opposing needs, drives, desires, or values Not openly expressing personal preferences or defending personal rights, lacking in will Forcefully making claims for our preferences, feelings, needs, or rights Expressing negative or hostile feelings in a passive way Expressing our personal preferences and defending our personal rights while respecting the preferences and rights of others

Comm Apps Bell Work Day 37 Analyzing Conflict Situations Intrapersonal: Interpersonal : Framing: Intercultural: Negotiation: Mediation: Arbitration: Litigation: We perceive a certain aspect of our personality to be detrimental to our perceived best self Needs or ideas of one person are at odds with the needs or ideas of another Process of perceiving and describing an event Clash in the basic belief systems among people Discussion between conflicting parties conducted with hopes of reaching agreement Outside specialist works with conflicted parties to understand the nature of conflict and explore solutions Outside person decides the resolution of a conflict Resolution of conflict in a court of law

Comm Apps Bell Work Day 38 Conflict Management Styles Withdrawing: Accommodating: Forcing: Compromising: Collaborating: Defensive Climate: Supportive Climate: Physically or psychologically removing yourself from a conflict Satisfying or accepting others’ needs/ideas while neglecting your own Satisfying your own needs with no concern for the harm done to the relationship Occurs when people give up part of what they want to provide at least some satisfaction for others Working together to solve a problem or complete a task One in which honest feelings or opinions are discouraged or subverted One characterized by free expression and constructive discussion