PERFORMANCE FEEDBACK Orientation Briefing

AGENDA Purpose of feedback 360-degree feedback What will be assessed Feedback process Preview: Individual Report Instructions

360 FEEDBACK Collect and report ratings and comments from many sources Assess strengths and potential areas for improvement Identify ways to improve individual performance

FEEDBACK PROCESS Setup Reassessment Orientation Assessment Application & Reinforcement Scoring and Reporting Interpretation and Planning Training

COMMENTS Focus on the behavior, not the person Describe specific behavior Give both positive and constructive comments Be honest and fair Avoid emotional language

INAPPROPRIATE COMMENTS “You never think of anyone but yourself.” “Why on earth did you do that?” “I don’t like your attitude.” “You don’t know what you’re doing.” “You’re not a team player.” “You’ve really made a mess of things.”

APPROPRIATE COMMENT - POSITIVE “Whenever I tell you I’m having a problem, you usually take the time to talk with me about it. Your input makes a big difference in how I handle things, and I hope you’ll continue to make time for me.”

APPROPRIATE COMMENT- CONSTRUCTIVE “We usually work well together, but often when you’re really busy the look on your face says, ‘Don’t bother me.’ So I keep my problem to myself. When you don’t want to be interrupted, could you let me know when it would be OK to talk?”

FEEDBACK PROCESS Setup Reassessment Orientation Assessment Application & Reinforcement Scoring and Reporting Interpretation and Planning Training

CONFIDENTIALITY Username Password Anonymous ratings and comments No on-screen review of your individual responses by anyone

INSTRUCTIONS Rate each person Complete all items Finish by due date Make a note of your password