Compare plans for Surface Pro, Surface Book, and Surface Laptop Manufacturing Hardware Warranty Extended Hardware Service Complete for Business Complete for Education Complete for Enterprise At a glance Price Included w/ device See country-specific pricing Plan duration 1 or 2 years Varies by country 3 or 4 years 3 years Availability Day of purchase Within 45 days of purchase With purchase of any EDU-qualified device With purchase of 250+ devices Coverage Manufacturing defects, including battery Accidental damage, including cracked screens, spills, power surges, etc.   2 per device 100% of devices purchased 200% of devices purchased Claims sharing 1% non-bootable claims  Onboarding Deployment materials Workplace Transformation Training For teachers and administrators For IT admins and end-users Device Replacement Prepaid return shipments Advanced exchange (varies by country) Value-added services Next Business Day Replacement Not available Optional add-on Next Business Day Onsite Service