Improving operating efficiency

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Presentation transcript:

Improving operating efficiency with NCR Aloha Mobile

Order routing from the table to the kitchen WHAT KEEPS YOUR OPERATIONS FROM IMPROVING ITS TABLE SERVICE TO CUSTOMERS? Order routing from the table to the kitchen Inconvenient and unsecure payment options Errors/comps Ineffective customer interaction A subpar guest experience

Order routing from the table to the kitchen HOW CAN NCR SOLVE THESE PROBLEMS TO MAKE EVERYDAY EASIER IN YOUR RESTAURANT? Order routing from the table to the kitchen Extraneous time is reduced, and speed to kitchen is faster Inconvenient and unsecure payment options Payments taken and securely processed at the table Errors/comps Single point of data entry Ineffective customer interaction More time in front of guests A subpar guest experience Fewer errors/more attention result in happier customers

NCR Aloha Mobile is a seamless extension of the NCR Aloha point-of-sale built for mobile devices. Achieve speed, freedom and flexibility – serving your customers has never been so easy.

NCR ALOHA MOBILE How does NCR make tableside ordering easier? CHOICE USABILITY SPEED-OF-SERVICE BUILT-FOR-PURPOSE NCR Aloha Mobile runs on both purpose-built hardware (NCR Orderman) and commercially-available iOS devices (iPhone, iPad, iPod Touch) Offers the freedom to choose which hardware is appropriate for your operation’s needs Seamlessly integrates into the existing NCR Aloha point-of-sale solution IMPROVED GUEST EXPERIENCE

NCR ALOHA MOBILE How does NCR make tableside ordering easier? CHOICE USABILITY SPEED-OF-SERVICE BUILT-FOR-PURPOSE UI is consistent between devices and the point-of-sale, allowing for predictability and ease-of-use Feature-rich software enables efficient split checks, modifiers, pivot seating – among others Enables easy return-to-service and sharing of devices among staff IMPROVED GUEST EXPERIENCE

NCR ALOHA MOBILE How does NCR make tableside ordering easier? CHOICE USABILITY SPEED-OF-SERVICE BUILT-FOR-PURPOSE Putting mobile devices in staff’s hands increases productivity, resulting in more table turns Orders are sent directly from the table to the kitchen, expediting the time for food to arrive Payments are taken directly at the table, reducing the time guests wait for checks to be settled IMPROVED GUEST EXPERIENCE

NCR ALOHA MOBILE How does NCR make tableside ordering easier? CHOICE USABILITY SPEED-OF-SERVICE NCR Orderman hardware is designed and built to withstand the rigors of daily restaurant use Utilizes RFID technology for innovative tap-to-open, tap-to-print and tap-to-close functions PCI-DSS validated technology ensures customer credit cards are processed securely Uses a secure, 902 Mhz network that is unique to NCR Orderman devices, optimizing wireless connectivity BUILT-FOR-PURPOSE IMPROVED GUEST EXPERIENCE

NCR ALOHA MOBILE How does NCR make tableside ordering easier? CHOICE USABILITY SPEED-OF-SERVICE BUILT-FOR-PURPOSE Mobile devices give servers freedom to increase their service and spend more time with customers With greater server and guest interaction a relationship is established, driving loyalty Customers value the speed at which the order is taken, food is received, and payment is settled IMPROVED GUEST EXPERIENCE

“Aloha Mobile has delivered great results for my business and my customers. We’ve seen marked improvements across the board in number of table turns, employee tips, and guest satisfaction. It’s the right mobile solution for us and I couldn’t envision using anything else.” Rusty Winkstern, Owner el Monumento, Georgetown, TX