GOVERNNANCE IS DEAD. LONG LIVE GOVERNANCE. ENFUSE GROUP | Helping businesses deliver at start-up speed 25th April 2017

Harry.Vazanias@EnfuseGroup.com Director Expert in Digital, IT and Data Transformation @HarryVazanias “Today IT cannot fail for it is critical to business success. IT must raise its game so that it can react and deliver faster, be more customer focused and manage risk appropriately.” “The rules have changed, but people haven’t. When things go wrong, people will revert to what they know, even when that was the problem.”

”Digital’ has changed everything ”Digital’ has changed everything. Iphone came out in 2007 and made technology accessible. We are now seeing the digital revolution where technology is changing how we live, work and play at a speed not seen since the advent of the industrial age. If everything is changing, surely we need new rules and guidelines to govern by.

World is changing

The Innovator’s dilema outlines why big businesses who are top of the food chain then go and fail ten years later. The number of these examples has actually increased with the digital revolution, and the cuase is down to organisations continuing to do what has always made them success at the expense of all else. This leads to companies not investing in areas which are unprofitable now and could canibalise existing revenues – however if they don’t do this they risk becoming obsolete later on when the world moves on. For example, Blockbuster not investing in mail order DVDs or digital downloads. In contrast, look at the newspaper industry. Faced with the threat of the Online news sites most newspapers realised they had little choice but to go online, even though it canibalised existing sales and offered less revenue. This is how the likes of Daily Mail and FT have survived and are now benefiting from their digital offerings. This is relevant here when you consider IT. IT continues to want to do what has made it successful. But it needs to realise that these things no longer work. It needs to embrace new models and ways of working which it previously lambasted. For example, frequent releases over few large ones. Embracing of Shadow IT. Investing in automation of the IT supply chain. Giving greater automony to delivery teams. Faciliating greater trust between dev and ops.

ITIL Delivery Testing Let’s look at 3 areas where we can see how new governance approaches are needed…

Continual Service Improvement ITIL - What’s missing? ITIL framework is designed for Waterfall and is pre-digital IT… Product Optimisiation CX/UX Design Application Mgmt Design Coordination DevOps Automation IT Operations Mgmt Supplier Mgmt Change Evaluation Technical Management Product Management Information Security Mgmt Service Validation and Testing Service Desk Strategy Management IT Service Continuity Mgmt Knowledge Mgmt Access Management Business Relationship Mgmt Availability Management Release & Deployment Mgmt Problem Management IT Financial Mgmt Capacity Management Service Asset and Configuration Mgmt Incident Management Service Portfolio Mgmt Service Catalog Mgmt Change Management Request Fulfillment ITIL was last updated in 2011, and that was a tweak. Last big update was actually 2007. Same year Iphone was launched. So how can it still be relevant when so much has changed? What needs to change – ask audience. Focus on Build and Product focus points. Build is now critical to IT – no longer the part you automatically outsource. Product mentality is now almost more important and relevant than service mentality Look at what processes we do have in ITIL today – Ask what would you now remove or consolidate? Too much here when you start adding more of the modern processes like UX design. More is not better when it over engineers IT. In build, what processes might you have? Environments management, testing, etc. Would these not impact other ITIL processes? Big question – ask yourselves – do the current ITIL processes trully capture all the key processes you need for a great IT department? Demand Management Service Level Mgmt Transition Planning and Support Event Management Product & Product & Product & Product & Service Strategy Service Design Service Transition Service Operations Continual Service Improvement Build?

What does ‘New IT’ look like? IT Today? Future? Business Divisions Finance HR Marketing etc Business Divisions Finance HR Marketing etc Product Business Engagement Digital Product Bus Engagement Business Relationship Mgmt Business Analysis BRMs BAs Product Mgmt IT Delivery Legacy UX/UI Design Project & Change Mgmt Project & Change Mgmt Design & Build Engineering Design & Build Test Test DevOps Deploy Slide to be used to support conversations. Three models to show how IT can look different - what different governance models are now needed? The future picture is what ING have rolled out business wide and is based on the Spotify model Deploy IT Operations Shared Services Manage Infrastructure IT Introduction Manage Applications IT Service Mgmt Manage Infrastructure IT Introduction Manage Legacy Apps IT Service Mgmt Governance Governance Architecture Governance Portfolio Mgmt IT Strategy Arch & Design Standards Product & Portfolio Mgmt Technology Strategy UX Governance

Delivery – New game, new rules Project delivery is now all about Agile

We get tired of hearing about Agile We get tired of hearing about Agile. This is because people keep needing to discuss it as it is so different to the waterfall delivery approaches we have grown up with

But so few people are doing Agile well But so few people are doing Agile well. How do you govern autonomous teams, helping them to deliver better?

Here’s an example of the Agile squad health check which we use at Enfuse Group. This is borrowed from what Spotfiy do and allows teams to give their view on how they perform. Every month each team run through how they feel they are doing, and use these indicators to see where to improve.

In contrast to the healthcheck cards you just saw, many organisations are still trying to apply waterfall governance measures. This just doesn’t work.

New governance frameworks are arising New governance frameworks are arising. SAFE and LeSS are two examples for scaled Agile but these are still evolving and have many critics.

The world of testing is changing The world of testing is changing. What testing and governance is needed in the world of DevOps and Continuous Delivery?

Developers are the testers Ran a high performing product team where the developers were the testers Talk about these two examples and get a view from the room of the future role of the tester, and what different governance you therefore need.

Thank you