Funeral Service Principles
What Are We Called? Funeral Director Undertaker Mortician Practitioner of Mortuary Science Funeral Service Licensee Funeral Director/Embalmer
Licenses 2 separate licenses (17 States) combo licenses (28 States: NJ & PA) embalmer only (3 States) funeral home (California) only 1 FD/firm (Wyoming) Morticians (2 States) no licensure (Colorado)
Roles of the FD 1) caretaker of the dead 2) caregiver to the living 3) compassionate advisor 4) administrator 5) community leader
Funeral Service What is Service? “Winning Ways” pg 1-31 “You never get a second chance to make a first impression.”
Todd Van Beck (Suggestions for Improved Service) Donation Box “Meals on Wheels” Practical Assistance Program Phone Cards Children’s Play Area Jump Start Acknowledgement Bookmarks
Todd Van Beck’s Suggestions Cont’d “Hooray for Hollywood” Feed the Scouts Clean Car Program Give Directions Director Reply Freshen-up Room Out-of-Town Visitor Pack