Babcock Education Services - Customer Care Process We are committed to delivering high quality services to our customers. In order to understand our customer needs and what we need to do to improve our services we welcome feedback in the form of compliments, comments or complaints. Please share your opinions about our work with us by email, telephone or letter using the following contact details: Babcock Education Services Customer Care Email: customercare@babcockinternational.com Tel: +440800 0902090 Address: Babcock Education Services Customer Care, Babcock 4S, Bay Tree Avenue, Kingston Road, Leatherhead, Surrey KT227UE Babcock LDP Email: LDP.customercare@babcockinternational.com Address: Babcock LDP, Second Floor, Milford House, Pynes Hill, Exeter EX2 5TH Babcock Prime Email: babcockprime@babcockinternational.com Tel: +441905678200 Address: Babcock Prime, Prime House, Unit 1, Woodbury Lane, Norton, Worcester, Worcestershire WR5 2PT All compliments, comments and complaints are reported monthly to the Babcock Education Services Organisational Development and Quality Group .

Babcock Education Services - Customer Care Process Level 1 Complaints will be assigned a unique number to be used in all communications and will be formally acknowledged in writing by Customer Care within 24 hours of receipt. We will try to resolve all complaints as soon as possible and a formal response to your complaint will be sent from Customer Care within 20 working days of receipt of the complaint. Complex complaints may require additional investigation time to resolve however, we will keep you informed of timescales and progress. Level 2 If your complaint has not been resolved to your satisfaction from the initial investigation into your complaint, please inform Customer Care. A further investigation will then be escalated to the relevant departmental manager for formal response with within 20 working days. We will keep you informed of timescales and progress. Level 3 If your complaint has not been resolved to your satisfaction from the previous investigation, please inform Customer Care. Your complaint will then be escalated to the Regional Manager for final investigation and decision.