BOD TEAM MR. BALITA ROGELIO CELIS MR. VIENGKHAM SINGSONEXAY MR. NGUYEN DUY THAO MS. PHAM THI KIM

Presentation : Business Balanced Scorecard Group 1 : Customer perspective Group 2 : Internal Business Process Group 3 : Financial perspective Group 4 : Innovation Learning perspective

Performance feedback 1. Why we give feedback 2. Question before giving feedback

Performance feedback process Managers Role 1. Employees are made aware of their performance whether good or bad 2. Effective managers give feedback to employees

Recommendation for effective performance Feedback should be given frequently Not once A year Create the right context for the discussion Ask the employee to rate performance before the session Encourage employees to participate in the discussion Recognize Effective performance through praise Focus on solving problems Focus feedback on behavior or results, not on the person Minimize criticism Agree to specific goals and set a date to review programmer

Sources of performance Information Managers Peers Subordinates Self Customers

Levels of performance Terms such as: Less than satisfactory Needs to improve Meet some standards Negative view Constructive view

MOOD METER 22

Suggestions Souvenir shop Pharmacy – medicines/drugs Hair salon Participants photo matrix with nick name

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