Manager’s Training in a Union World Supervisory Best Practices Revenue has roughly 630 employees and 80 managers.

Management Dilemma “…People who do well in their positions are the ones who get promoted. Once they receive this promotion, little is done to ensure a successful transition…”

Shortcomings of Reality Responsibility changes Conducting one’s self Communication When On what Too much left to chance

Poorly executed discipline Micromanaging Poorly executed discipline Hands off management Poor communication

Status Quo Training

Best Attributes 1. Cares about me 2. Listens 3. Values input 4. NOT micro-manager 5. Sets good example 6.Treats everyone fairly 7. … Worst Attributes 1. Don’t care about me 2. Don’t listen 3. Don’t value input 4. Micro-manager 5. Sets poor example 6. Don’t treat fairly 7. ….

Management Training

Best Practices Topics Covered in Best Practices: Help your employees SUCCEED by giving them what they need. Leadership mentality-what’s best for my TEAM Balancing communication, productivity, and addressing issues Setting expectations Assigning mentors

Discipline and Contract Supervisory notes What to keep; what to throw What we would need in case conflict goes to grievance/arbitration What’s in the contract and what parts are the most crucial for managers to know -sections relating to Employee Rights -sections relating to Management Rights -Employee directing -Promotion -Terminations -Hirings Step by Step Grievance Process

Laws ADA EEO FMLA

Recruitment What is needed at each step. And why. We set up time constraints of each step. Union contract specifies parameters for recruitment for Union positions. We mirror for our non-union members.

Generational Diversity Boomers- 1946-1964 Gen X- 1965-1980 Millennials- 1980-1994 Gen Z- 1995-

New Era Before training (2013) After training (Since 2015) 18 Grievances 4 Arbitrations 3 Human Rights Complaints After training (Since 2015) 7 Grievances 0 Arbitrations 2 Human Rights Complaints