Prof. Steve Phelan Lecture 19

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Presentation transcript:

Prof. Steve Phelan Lecture 19 Change Management Prof. Steve Phelan Lecture 19

Today Continuous change in the airline industry LMZ Chs 42-44 Cases: Northwest and Singapore Airlines Change, stability and renewal (1999) LMZ Chs 42-44 Managing discontinuities (1998) Seven practices of successful organizations (1998) The new agenda for OD (1997)

Change, Stability, and Renewal Jargon Entropy, closed system, open system, positive feedback, dissipative structure, self-organization, self-reference, autopoiesis, autocatalytic What is the main point of this article? “Systems evolve to greater independence and resiliency because they are free to adapt, and because they maintain a coherent identity throughout their history.” “What endures is process – dynamic, adaptive, creative” Disturbance triggers self-organization/transformation

Northwest Use your knowledge of change to contrast Rothmeier and Dr Ken’s styles of change management Was Rothmeier a good CEO? Was the turbulence handled well? Was Dr Ken a What could have been done differently? For the merger? For the customer service orientation? For the unions?

Singapore Airlines Questions Can the airline contain costs without sacrificing service? Were security and service inevitably in conflict? Could it grow yet maintain its high service standards? Particularly given values in the new generation What makes it so different fro Northwest?

Pfeffer The seven practices are: Employment security Selective hiring Self managed teams High compensation contingent on performance Training Reduction of status differences Sharing information Best way of unlocking Vaill’s latent energy?