What the Heck is Next Generation Enterprise IT? We’ll be using Slido for polls Get set up now! www.slido.com Code 3274 What the Heck is Next Generation Enterprise IT? John Rathje Associate Vice Chancellor and CIO University of Arkansas at Little Rock Dave Weil Associate Vice President and CIO Ithaca College Betsy Tippens Reinitz Director, Enterprise IT Programs EDUCAUSE

Next Generation Approach Start with next generation digital learning environment Next Generation Digital Learning Environment: A report on research The ”Next" Next Generation Digital Learning Environment Add next generation enterprise IT environment Enterprise Architecture Practices: A Holistic Approach for Planning Next Generation Services Identify characteristics of next generation approach in Top 10 IT Issues Top 10 IT Issues and Strategic Technologies (coming soon) Enterprise IT Perspective on the 2017 Top 10 IT Issues Evolution of the Next Generation Approach

But what the heck IS next generation enterprise IT? As defined in the 2017 Top 10 IT Issues: Issue #9. Next-Gen Enterprise IT: Developing and implementing IT applications, architectures, and sourcing strategies to achieve agility, scalability, cost-effectiveness, and effective analytics

The definition is evolving As defined for a 2017 EDUCAUSE expert panel discussion: Next generation digital environments undergird the digitization of higher education. They move beyond siloed, transactional systems to substantively contribute to and advance the missions and effectiveness of higher education by: Generating data and applying analytics to those data, and Enabling institutional constituents to use and adapt the environments to meet their individual needs and preferences to achieve such ends as improved learning, better student outcomes, research and scholarships, grantsmanship, fundraising, and operational excellence.

Next generation enterprise IT is… A mission-driven, client-centric approach… …not a specific technology with implications for IT professionals, end users, IT architecture and organization, and for how you think about data

Next generation enterprise IT is enabled by... ...collective advances in technology and its management, including Networking and computational speed Cloud computing Social networks Mobile technologies Data, analytics, and artificial intelligence Enterprise architecture Personalization Agile and service management methodologies

Adding Value to Your Institution’s Mission and Goals IT Professionals Remove silos Holistic thinking Focus on services Change management IT architecture and organization Mix of sourcing strategies Data flow between systems Integration tools End Users Personalized Consistent experience Platform independence Collaboration Data – data governance, integrity, privacy and security, ownership and stewardship, integration, and flow across systems IT professionals: Moving beyond siloed systems; takes a more holistic systems-thinking approach The IT leader is the horizontal integrator, becoming part of the business unit, delivering value at the edge, not just the back room/data center.  IT becomes a provider of services instead of IT as a provider of technologies. Emphasis on change management (actually - leading change, not just managing it) IT architecture and organization A mix of sourcing and implementation strategies that may include SaaS, PaaS, IaaS, and on premises services - and the contracts and SLA, OLA we need to manage the new world Data and system integration that enables information flow, and utilizing tools such as iPaaS End user: Extremely personalized; persistent identity (person-centric; one identity across lifespan?), and then gaining insights around that identity to improve personalization, service delivery (reword) Integrated / holistic experience; frictionless interactions; consistent user experience - (Make it easy) Built with platform-independence in mind (supports BYOD), developing foundations that support IoT world as well Fosters collaboration It’s all about the data… Increasing importance of institutional data governance Need for clarity around data privacy and security (consistent and respected security across systems) Integrated, freely flowing Data (data is unified across applications and leveraged and flows freely between them); data is used to anticipate, predict and present the user with the information they need when they need it recognition of previous activity/learning and therefore presents relevant information and directs the user to what they need next Enabling the flow of data to be use it holistically throughout the enterprise (systems) is critical; data governance and ownership

Polling question Which characteristic(s) of next generation enterprise IT are most likely to advance the institutional mission? From any browser, go to slido.com Enter code: 3274

Discussion question What are you doing at your institution that is setting the stage for next generation enterprise IT? Slido.com Code 3274

Continue the conversation Enterprise IT Meet and Mingle - Thursday, 11/2, 2:20-3:05, Community Central 2018 Enterprise IT Summit - a collaboration among EDUCAUSE, NACUBO, and AIR 2018 Enterprise IT Program content will focus on next generation enterprise IT – keep an eye on the program website for details https://www.educause.edu/focus-areas-and-initiatives/enterprise-and- infrastructure/enterprise-it-program or From main EDUCAUSE page Hover over Focus Areas Click on Enterprise and Infrastructure Click on Enterprise IT Program

Thank you! What are your thoughts about next generation enterprise IT? We’d love to hear from you John Rathje jmrathje@ualr.edu Dave Weil dweil@ithaca.edu Betsy Reinitz breinitz@educause.edu