Strategic Quality Planning

Definition Strategic planning sets the long-term direction of the organisation in which it wants to proceed in future The process of deciding on objectives of the organisation, on changes on these objective, on the resource used to attain these objectives that are to govern the acquisition, use and disposition of these resources. present Strategic planning Vision of future

Seven steps to strategic planning Customer needs Customer positioning Predict the future Gap analysis Closing gap Alignment Implementation Reevaluate and review Identification of customer needs Determination of customer positioning Predict the future Gap analysis Closing the gap Align the plan with the mission and vision Implementation of the plan

Difference between goals, objectives, and plans goals are attempts to improve organisation’s performance by making mission statements concrete. The goals could be, Improving customer satisfaction target Cost reduction targets in a year Improving shareholder’s value Improving market share Objectives Objectives represent the operational definition of goals Plans: Typically describe specific tactics, assign responsibilities, identify how sources can be allotted, schedule activities and efforts and specify vision targets

Strategic planning Vs traditional planning Focus on customers Focus is not defined or spread among many considerations Focus on process Focus on products Improvement activities are focused on activities critical to success Improvement activities lack focus Goals and objectives are process or results oriented Goals and objectives are results oriented Leaders determine critical success factors Leaders lack understanding of factors critical to success

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