Call scoring is the evaluation of phone call data against a defined performance standard, usually for the purpose of scoring customer service agents. For sales and marketing teams, call scoring can enable surface certain metrics to like sales specialist script compliance and inbound lead quality. Once you’ve established the criteria that make up a successful customer service or sales experience, the first step in successful evaluation is recording inbound calls for transcription or playback. These records would be able to give key insights into your operation. With an advantage of effective call scoring system, you can answer the questions and provide some much-needed peace of mind for managers and agents alike. With call scoring, your center can without much of a stretch recognize deteriorating or insufficient methodology, focus in on client torment focuses and disappointments, and help center preparing and expert advancement endeavors for your work force. call scoring systemcall scoring system

Call scoring is done for 100% of prospect interactionsCall scoring is done for 100% of prospect interactions Call quality is done by an unbiased third party agentCall quality is done by an unbiased third party agent Call score is determined by key questions being asked by leasing consultantCall score is determined by key questions being asked by leasing consultant Unprecedented clarity for property and portfolio managersUnprecedented clarity for property and portfolio managers Discovers strengths and weakness of their leasing team’s sales processDiscovers strengths and weakness of their leasing team’s sales process Identifies and allows leasing deficiencies to be addressed immediatelyIdentifies and allows leasing deficiencies to be addressed immediately Evolves assessments into teaching moments for your teamEvolves assessments into teaching moments for your team

The eventual fate of multifamily lead management stages lies in the capacity to have genuine renting execution perceptibility. Territorial and portfolio directors have ached for the capacity to have a straightforward knowledge into how their renting groups are performing consistently without picking through untrustworthy and obsolete metrics. Call monitoringCall monitoring gives a benchmark to your renting teams, making a steady and responsible sales process. Additionally, it improves leasing performance, sales process inconsistencies, and ensures proper communication with every potential renter that contacts your community. Call monitoring

Provides benchmarking, goal setting and accountabilityProvides benchmarking, goal setting and accountability Allows for individual/team coaching and feedbackAllows for individual/team coaching and feedback Expedites leasing skill-building, training and developmentExpedites leasing skill-building, training and development Promotes a learning and progression- focused environmentPromotes a learning and progression- focused environment Improves quality of customer service and satisfactionImproves quality of customer service and satisfaction

A multifamily lead management platform that includes call performance capabilities addresses a multitude of challenges. With upgraded perceivability into performance, renting adequacy should never again be judged utilizing inconsistent and conventional metrics such as: 1. Closing Ratios 2. Exposure 3. Randomized Shopper’s Reports These metrics all provide room for assumptions rather than conclusions, increasing the likelihood of inaccurate judgments.

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