Group Members: Beckie Hicks, Dustin Kneese & John Petter ABC Homes Group Members: Beckie Hicks, Dustin Kneese & John Petter

Business Requirements Context Diagram Contents Hierarchy of ABC Homs Business Requirements Context Diagram ABC Information System - Level 0 DFD ABC Inventory Search- Level 1 DFD ABC Contract Search - Level 1 DFD ABC Service Call Search - Level 1 DFD

Certified Warranty Professional Hierarchy of ABC Homes President VP of Sales VP of Operations VP of Construction Service IT Purchasing/ Accounting Project Manager Certified Warranty Professional Construction Manager Sales Counselor Upper Management Middle Management Level One Employee

Business Requirements Upper management wants to view data pertaining to home sales and possible buyers. Management needs to search sales by job number, home owner name, date of sale, sales counselor name, construction manger name, and sales community name. Certified Warranty Professionals want access to all outstanding services they are responsible for completing. Certified Warranty Professionals need to search service calls by job number, home owner name, and outstanding or closed service calls using date range as a filter. Customers and real estate agents need to be able to easily search for available homes and dirt lots. Searches will be performed by community name and price range.

Context Diagram System External Entities ABC Homes Information System Potential Customers/Real Estate Agents Land Department Certified Warranty Professionals Service Department Upper Management Sales Counselor

Context Diagram

Level 0 DFD Processes Access Inventory Update Inventory Access Service Requests Update Service Requests Access Jobs Under Contract Update Jobs Under Contract Data Stores Inventory Service Request Archive Job Contract Information

Level 0 DFD External Entities Potential Customers/Real Estate Agents Certified Warranty Professionals Upper Management Land Department Service Department Sales Counselor

Level 1 DFD – Inventory Search Processes Notify Sales Department Provide Inventory Information Data Stores Inventory

Level 1DFD - Inventory Search

Level 1 DFD – Service Call Search Processes Notify Service Department Provide Call Information Data Stores Service Request Archive

Level 1DFD – Service Call Search

Level 1 DFD – Contract Search Processes Notify Sales Department Provide Contract Information Data Stores Job Contract Information

Level 1DFD – Contract Search

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