INTRODUCTION

Today Interrogations on payments suspended for compliance reasons are purely managed via e-mail. To improve this BNP Paribas has co-created INQUIRO together with clients.

linked to your payments What is INQUIRO? INQUIRO is a bank communication web app digitalising compliance interrogations linked to your payments What are the benefits ? Payment status updates Audit trail of activities Advanced guidelines per question Transparancy Secured Centralised dashboard Easy search functionality Security Instant notifications Flexible delegation option Pro-active upload functionality Efficiency

CONTENT Customer Journey Feedback of Pilot Users Onboarding Process Contact

1. Reception of E-mail Notification Customer Journey 1. Reception of E-mail Notification John Smith from Airline Company FlyHigh expects a payment from a client in Russia. 1 John receives an instant notification via e-mail informing him on a pending request in INQUIRO.

Customer Journey 2. Login to INQUIRO John enters his login and password ensuring a secured access.

2 1 3. Consult requests in Dashboard 1 Customer Journey 3. Consult requests in Dashboard 1 The home page of INQUIRO provides a consolidated view on all requests via a dashboard… 2 2 … and allows to easily search, filter and order on payment and request details. 1

4. Consult request details Customer Journey 4. Consult request details Payment details are displayed in the right banner.

4. Consult request details Customer Journey 4. Consult request details For each question, specific guidelines are provided.

4. Consult request details Customer Journey 4. Consult request details Requests are automatically assigned to a request owner (user or team) based on: Account involved Payment direction Presence of POBO reference Jane SMITH Florian ADAMS Sam JOHNSON Team Acc. Receivables Team Acc. Payable Requests can be delegated to other users or teams.

5. Answer & Submit John uploads the requested invoice… Customer Journey 5. Answer & Submit John uploads the requested invoice… …provides precisions on the economic object. Payment of Airport Taxes

5. Answer & Submit Save Send … and submits the answers. Customer Journey 5. Answer & Submit … and submits the answers. Save Send

Customer Journey 6. Receive Status Update John can follow up on the progress via the dashboard. The request status will be updated. Processed

1 2 7. Pro-actively upload data Customer Journey 7. Pro-actively upload data John expects another payment for which no request has been received yet and decides to upload additional payment info pro-actively. 1 1 John selects the account and introduces the key that willl be present in the remittance info. 2 John uploads the invoice and provides additional info on the payment. 2

Feedback of INQUIRO’s pilot users Feedback of Pilot Users Feedback of INQUIRO’s pilot users Requests are easily manageable via the dashboard consolidating all pending requests and allowing to easily retrieve transactions via the search functionalities. INQUIRO is easy to use and allows us to respond to the bank’s question in an easy way. Processing of compliance interrogations goes significantly faster via INQUIRO.

Once the scope has been defined Onboarding Process Once the scope has been defined It takes only 1 DAY to get started with INQUIRO Decision Completion Onboarding Form Welcome E-mail Authentication Accept Terms & Conditions Smooth onboarding process No installation required Web-based application Simple & secured login Click to zoom on onboarding process

1. Decision Meet John Smith from Airline Company FlyHigh. Onboarding Process 1. Decision Meet John Smith from Airline Company FlyHigh. John decided to use INQUIRO to handle compliance interrogations from BNP Paribas.

Define perimeter of accounts Onboarding Process 2. Completion Onboarding Form 1 2 3 Define perimeter of accounts Define users Set permission rights

3. Welcome E-mail 1 John receives the Welcome E-mail. Onboarding Process 3. Welcome E-mail 1 John receives the Welcome E-mail.

1 2 4. Authentication 1 John introduces his e-mail address… 2 Onboarding Process 4. Authentication 1 John introduces his e-mail address… 1 2 … and follows the procedure to create a password. 2

5. Accept Terms & Conditions Onboarding Process 5. Accept Terms & Conditions In one click, John can accept the Terms & Conditions.

Onboarding Process is now ready FOR use.

For more information or questions: Contact For more information or questions: Reach out to your Cash Management contact Send an e-mail to  inquiro@bnpparibas.com