NetComm Wireless NB16WV-02 Training Advanced Tier 2 Training 6/8/2014

Accessing the Advanced UI

Accessing the advanced UI Login to the web user interface by entering 10.1.1.1 into the address bar of a web browser Users will be taken directly to the basic UI page Click on Switch to advanced view down the bottom of the basic UI page

Advanced UI

Advanced UI Status Tab The status tab provides a general overview of all the routers settings Nothing can be configured on this page, it is just an overview page.

Advanced UI Network Setup Tab This tab allows users to setup their Internet connection in more detail. On the network setup page, users can configure advanced settings for an ADSL, Mobile Broadband or Ethernet WAN connection In the wireless and password pages within this tab, users can configure and change their WiFi and password settings – replicates what is available in the basic UI

Advanced UI Forwarding Rules Tab This tab provides options for port forwarding, port triggering, placing a device behind the router into a de-militarized zone (DMZ) and universal plug n play. These options are required for certain applications such as games, video conferencing and Internet telephony software to allow them to communicate with remote servers.

Advanced UI Advanced Settings Tab Consists of useful utilities and advanced options for administrators: A Log of system activity. Dynamic DNS – useful for remotely accessing the router and devices behind it when it has a dynamic IP address Quality of Service – useful for guaranteeing multimedia applications are not affected by the activity of other users on the network. SNMP – allows administrators to remotely manage the router. Routing configuration, System time (NTP) configuration. Scheduling configuration to enable or disable services based on the day and time. IPv6 configuration options. Virtual Local Area Networks (VLAN) configuration options.

Advanced UI VoIP Settings Tab Contains settings related to the Voice over IP function of the router. Users can configure options including: Ports Codecs and their priorities Service name and password WAN interface that VoIP will use DTMF settings STUN server settings Caller ID, Call waiting Do not Disturb setting

Advanced UI NAS Settings Tab Allows users to configure a USB drive attached to the router as a Network Area Storage (NAS) device which is accessible to other users of the network. Access permissions may be configured as well as a built-in FTP server. Users can download files from the internet directly to the attached drive using the Download Assistant function.

Advanced UI Toolbox Tab The Toolbox tab provides various settings for administration and maintenance of the router: System information Routing table Configuration backup and restore Firmware upgrade Reboot and logout Reset router to factory default settings Access to the Startup Wizard

Advanced Troubleshooting

Advanced Troubleshooting Wireless dropouts Does the client connect to other networks? Is the client within range of the router? Can you see the SSID on the client? Are there other devices within range of the client/router that could cause interference Go to the advanced section of the UI, click on Network Setup and select a different wireless channel. We recommend channels 1, 6 and 11. See if there is an improvement

Advanced Troubleshooting DSL not synchronising Contact carrier, most likely to be line issue DSL synchronising but Internet not connecting Check username and password as per iiNet requirements

Advanced Troubleshooting Can’t connect to 10.1.1.1 Check physical Ethernet connection Run ipconfig to check IP address is within DHCP range Check client is set to obtain IP address automatically

Advanced Troubleshooting Can’t login with default username and password Most likely cause is that someone has changed the default username/password Press and gold the reset button for 10-15 seconds to reset the device Try again with the default username/password of admin/admin

Advanced Troubleshooting How to upgrade Firmware Go to the advanced setting page Click on the Toolbox menu and then click Firmware Upgrade Press Browse and locate the Firmware (saved in a local location) Click Upgrade to proceed. The process should take a few minutes and the router will reboot automatically

Advanced Troubleshooting Modem keeps resetting itself to factory default settings Upgrade the firmware Then go to the Toolbox menu in the advanced setting page From the Toolbox menu, select Reset to Default

Advanced Troubleshooting The LEDs do not light up Test the modem at a different power point If this doesn’t work, try using another power adapter with 12VDC / 2.5A input voltage If the LEDs still don’t light up, the unit may be faulty

FAQs

FAQs Current Return Rates 4 month period Total sales vs returns vs faulty returns % of returns = 0.75% % of faulty returns = 0.73%

FAQs Top 5 Support calls VoIP becomes unregistered WiFi drop outs ADSL not synching Can not access the modem configuration page (10.1.1.1) Port Forwarding setup for any purposes such as DVR, game consoles

FAQs Speed Results ADSL PPPoE (Live test – iiNet line at NetComm Wireless office) Download: 4.98 Mbps Upload: 0.81 Mbps Sync Rate Download: 5.78 Mbps Upload: 0.95 Mbps ADSL PPPoE (Lab Test – some attenuation) Download: 20.5 Mbps Upload: 0.79 Mbps ADSL IPoE (Lab Test – some attenuation) Download: 20.4Mbps

FAQs Speed Results Ethernet WAN IPoE – some attenuation present Download: 829 Mbps Upload: 838 Mbps LAN to LAN throughput test – some attenuation present Download: 849 Mbps Upload: 864 Mbps

FAQs Speed Results WiFi – LAN throughput test 802.11n 2.4GHz WiFi Download: 70.7 – 73 Mbps Upload: 72.1 – 74.3 Mbps 802.11n 5GHz WiFi Download: 144-157 Mbps Upload: 123-151 Mbps