MENYEDIAKAN LAYANAN RECEPTION MENGORGANISIR KEBERANGKATAN TAMU

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Presentation transcript:

MENYEDIAKAN LAYANAN RECEPTION MENGORGANISIR KEBERANGKATAN TAMU Created by Julie

Preparation Guest Check Out Night receptionist should check the Room Rack or computer if hotel use computerize system and make EDL In the morning shift, they distribute EDL to other department / outlet to check Bill / Voucher ( Restaurant, Coffee Shop, Room Service, Mini Bar, Laundry , FOC) FO Cashier prepare the Bill, collect all the Bill / Voucher and list it base on date and put it into envelope Separate RC and Guest Bill cause when guest finishing the Bill FO Cashier give RC to receptionist for filling Take the guest map on in side counter base on list

Check Out Procedure Guest in Room Transportation Stamp Key OK P P Reception FO Cashier Guest History Card P Key & RC Mini Bar Bill RC File Porter HK Mini Bar Bell Captain Bell Boy Report (BEC)

Thank You ! lucindejuliana@yahoo.com