Protecting, Enabling & Empowering Communities Independence CIC TrustMark & Exertus Protecting, Enabling & Empowering Communities Independence CIC an independent TrustMark Scheme Operator Here to give a helping hand May 2016 July 2013

Agenda Introductions Who we are and what we do TrustMark and the benefits it offers Key benefits of joining TrustMark through INCIC Exertus Any Questions?

Independence CIC Community Interest Company (CIC) set up to: Improve consumer protection Promote tradespeople & small contractors (SMEs) Domestic and Elderly & Disabled Sector focus “Home Adaptations” “Stairlifts” Trading Standards - Primary Authority Partnership Assured Advice Contracts; T&Cs BRDO Actions Standard Checks On-site inspections & survey Feedback HIA, LA & Contractor benefits

What is TrustMark? Only Government endorsed scheme Contractors independently checked & inspected Financial & Insurance Health & Safety Customer Care Contractors offer mediation and complaints procedure Alternative Dispute Resolution (ADR) Insurance Backed Guarantees.

TrustMark through INCIC Key benefits of joining TrustMark through INCIC Savings – FREE TrustMark listing time, money & resources lowest cost to contractors – cost neutral target 24/7 access to contractors details, financial & insurance status Exertus with Q E S T R A and CDM15 app Insurance backed warranties - undewritten by Lloyds of London Partnerships - Trading Standards, Local Authorities, Charities E- Learning; training; advice - for partners and contractors

Warranty structure - 60days 12 months 24 months 5 years 12 months 24 months 5 years Deposit Protection Insurance Backed Guarantee including solvent refusal Full Insurance Warranty Full Insurance Warranty (Extension) Contractor Warranty Cost 0.75% 0.2% 0.2% pa Subject to T&Cs

An environment for partners and contractors to work together what it does An environment for partners and contractors to work together Supply chain accreditation, management and monitoring CDM15 solution Auditable selection and rotation of suppliers Quotes, Estimates, Schedule of Rates, Tenders - QUEST Workflow - control and management

Supply Chain Management

CDM 2015

automation Web-enabled portal to view contractor status Access to: Q E S T R A – Quotes, Estimates, Selection, Tenders, Rotation & Audit

Any questions?