Skype for Business Cloud PBX (Phone System) in the real world 8/23/2018 5:33 PM THR2170 Skype for Business Cloud PBX (Phone System) in the real world Tom Arbuthnot Principal Solutions Architect Modality Systems © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Skype for Business Server 8/23/2018 Tom Arbuthnot Global Deployments Microsoft Certified Master / MVP Author, Blogger, Speaker Full Time UC Solutions Architect SNMP © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

What’s in this session 20 Minutes to Understand your options for “Cloud Voice” Terminology Deployment Options Considerations Questions

Cloud Name Changes This Week Cloud PBX is now “Phone System” PSTN Conferencing is now “Audio Conferencing” PSTN Calling is now “Calling Plans” PSTN Consumption is now “Communication Credits”

OFFICE 365 ENTERPRISE SUITES Features Office 365 Services Business Class Email and Calendars Exchange Online 50 GB Unlimited Social, Video, Sites, Task Management Yammer, O365 Video, SharePoint Online, Planner New ● Skype for Business - IM, Online Meetings, Meeting Broadcast File Storage, Sharing, Information Discovery OneDrive for Business, Delve Office Online Office Client Apps Office 365 ProPlus Archiving, Rights Management, Data Loss Prevention, Encryption Equivio Analytics for eDiscovery, Secure Attachments and URLs, Access Control End User and Organizational Analytics Power BI Pro, Delve Org Analytics Cloud PBX – Phone System in the Cloud Add-on PSTN Conferencing – Dial in Phone Numbers PSTN Calling – User Phone numbers *Dial-out and Toll Free Dial-in conferencing capabilities will incur additional per minute consumption charges. Customers can disable these features to avoid additional billing. Rate plans will be announced on Oct. 1, 2015.

Elements of Skype for Business Online 8/23/2018 5:33 PM Elements of Skype for Business Online Skype for Business Online / Teams – included in all E Plans Instant Messaging and Presence VoIP voice and Video (no phone numbers) VoIP conferencing (PSTN) Audio Conferencing (Add-On, included in E5) Add dial in and dial out phone numbers to your SfBO and Teams Conferences Phone System (Feature) (Add-On, included in E5) The ability to have a real Phone number and make real phone calls Calling Plan – Microsoft Phone Service (Add-On) User Phone numbers and carrier services from Microsoft from the Cloud Local, long distance, and international calling © Microsoft Corporation. All rights reserved.

(PSTN) Audio Conferencing (Dial In Numbers)

PSTN Conferencing Enable a phone to join a Skype for Business Meeting 8/23/2018 5:33 PM PSTN Conferencing Enable a phone to join a Skype for Business Meeting Phone users can dial into a meeting with a phone number and conference ID Conference joiners can have Skype for Business “call their regular phone” to join them to a conference Users in the conference can dial out to add a phone users to the conference You don’t need Enterprise Voice or Cloud PBX © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft PSTN Conferencing 8/23/2018 5:33 PM Microsoft PSTN Conferencing Microsoft PSTN Conferencing Direct from Microsoft, billed as part of Office 365 Per user flat cost (also Included in Office 365 E5) Available to purchase in 64 countries Dial in Numbers available for 90 Countries, 400 cities Dial out from a conference to 190+ Countries (~45 major markets domestic dial out costs included, others countries PAYG) © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Phone System - Endpoints and Features

Phones and Software Client Support 8/23/2018 Phones and Software Client Support PC and Mac All supported PC & Mac clients in Office 365, Web Meeting Join Mobile Skype for Business clients for iOS, Android & Windows Phone IP Phones Polycom VVX201-VVX600 series, CX600, CX3000 AudioCodes & Yealink. Mitel, HP – Lync Phone Edition VDI Support Citrix HDX RealTime Optimization Pack VMware © 2015 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Cloud PBX: Core Knowledge Worker Features Call answer / initiate (by name & number) Call hold / retrieve Call History Call Delegation & Call On-behalf Call Transfer (Blind, Consult & Mobile) Camp-on Caller ID Call Waiting Call forwarding & simul-ring Clients for PC, Mac & Mobile Device switching Distinctive ringing Do-not-disturb routing & call blocking Enterprise calendar call routing Integrated dial-pad Music on Hold Qualified IP Desk Phones Skype & Federated calling Team calling Video call monitor Voice Mail

Cloud PBX: Administration in the Cloud Operations Office 365 Web Portal Tenant Admin with PowerShell Call Detail Records Call Quality Dashboard Admin features User Creation PSTN number assignment PSTN Conferencing setup

Cloud PBX: Call Queues Automated call distribution for Cloud PBX Plays a prompt then queues caller with licensed Music on Hold for available agent. Up to 50 agents and 200 calls in the queue. Utilizes the Service Number infrastructure for inbound calls. Simple agent configuration Agents can be Distribution Groups or mail-enabled Security Groups. Calls routed in parallel to every agent simultaneously, except offline & DND. Single agent can have multiple queue calls on hold. Timeout & overflow options Disconnect or Redirect to User, Auto Attendant or Call Queue.

Cloud PBX: Auto Attendant 8/23/2018 Cloud PBX: Auto Attendant Automated business line system for inbound calls Answers with voice prompts or Text-to-speech (27 languages*). Accepts input with DTMF or Speech Recognition (14 languages*). Designed for company calls to particular department or person. Attendants associated with a specific Service Number Service Numbers available around the world for customers with Cloud PBX license. Tolled and Toll Free are supported; Customers can port their existing numbers as well. Multiple routing options Will search against the organization Active Directory for routing to users. Menu Options (Press one for Sales, two for Service) single & multi-level. © 2015 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Usage and Quality Reporting CQD is the primary tool used to assess the overall Skype for Business experience in Office 365 It provides access to a very broad set of data Web-based access Report builder Exposes Quality and Reliability data Best practices Conferencing / Peer-to-Peer (P2P) Managed / Unmanaged Wi-Fi / Wired Group by subnet / building Identify top offenders

User Phone Number Options

Cloud Phone System - 3 Options for User Phone Numbers Microsoft Calling Plans – Microsoft is your carrier in the Cloud France, Ireland, Puerto Rico, Netherlands, Spain, UK, US and in preview Germany and Belgium, additional regions to be added over time AND…. “Bring your own Carrier” via: Skype for Business Server – connect your carrier via server deployment OR Cloud Connector Edition – connect your carrier via a dedicated server/appliance

“100% SfB Online with Microsoft Calling Plan (Microsoft is your carrier) Customer Premises Registrar/ Conferencing Bridge Some API coverage today, more on the roadmap SfB Online Cloud PBX Edge Web and Media Services Conferencing Phone Numbers Cloud Voicemail Exchange Online Only User Phone Numbers Mediation and Gateway Microsoft “PSTN Conferencing” “PSTN Calling”

Microsoft Calling Plans (Microsoft Carrier) PSTN connectivity provided directly by Microsoft Simple Administration Microsoft will meet legal requirements as necessary to participate in market. New numbers acquisition designed for maximum simplicity Number porting to move existing numbers into Cloud Phone System France, Ireland, Puerto Rico, Netherlands, Spain, UK, US and in preview Germany and Belgium, additional regions to be added over time.

Cloud PBX with SfB Server Hybrid “All the Options, All the Infrastructure” Customer Premises Registrar/ Conferencing Bridge Registrar/ Conferencing Bridge Some API coverage today, more on roadmap Trusted Applications e.g. Contact Center, Call Recording SfB Online Cloud PBX SfB Server Edge Web and Media Services Edge Web and Media Services Conferencing Phone Numbers Conferencing Phone Numbers Cloud Voicemail O365 User O365 User with Prem PSTN Number On Prem User User Phone Numbers User Phone Numbers Mediation and Gateway Microsoft “PSTN Conferencing” “PSTN Calling” Mediation and Gateway Customer Carrier

Cloud Phone System PSTN Connectivity with Server Hybrid If SfB Server is already deployed with EV, can be used today globally If you have SfB Server deployed, you can’t deploy CCE today Benefit of having all the abilities of Server for 3rd party integrations Some users can be on Server, some on Cloud Phone System, and move back and forward at your own pace Range of deployment models/topologies More servers and more licensing costs

Cloud Connector Edition “Bring your PSTN carrier to the cloud” Office 365 Customer Premises Registrar/ Conferencing Bridge Some API coverage today, more on the roadmap User Phone Numbers O365 User with Prem PSTN Number Cloud Connector Edition Customer Carrier SfB Online Cloud PBX Edge Web Services Cloud Voicemail Exchange Online Only Conferencing Phone Numbers Mediation and Gateway Microsoft “PSTN Conferencing”

Cloud Phone System PSTN Connectivity with Cloud Connector Edition Available for download now http://aka.ms/getCCE Deployment Checklist: http://aka.ms/deploycloudconnector Hyper-V VM’s on a Dedicated Physical Server (Windows Datacenter Edition) AD, CMS, Mediation and Edge, Server lives in the DMZ Connects to Carrier via SIP, SBC, IP PBX 50 (i7, 32GB) and 500 (12 cores, 64GB) concurrent call hardware models Group up to 4 for High Availability (1500 concurrent calls max) in a “site” Up to 200 CCE sites per deployment Appliance versions coming from Sonus and AudioCodes soon, in early preview now

Choosing your Cloud Voice Topology

How to Choose your Cloud Voice Topology (PSTN) Audio Conferencing is usually an easy starting point if you don’t have it today If you have SfB Server today: Cloud Phone System with Server Hybrid Microsoft Calling Plans Bring your own PSTN via Server If you don’t have SfB Server today: Consider your business requirements, timeline and the Cloud roadmap Pure Cloud/Microsoft Calling Plans are the easiest way to start (no infrastructure) Cloud Connector Edition is easier than SfB Server - start with a £500 “server”! If you need more features/3rd party integrations - SfB Server Hybrid gives you all the options, so you can move forward without heavy BA analysis.

Please evaluate this session Tech Ready 15 8/23/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.