ACN & 2degrees Training Gerard Frack

Our journey in New Zealand is only just beginning We are actively looking for partners to strengthen our product portfolio which will provide IBOs with a bigger opportunity to grow their business with plans & products that are highly competitive in the NZ marketplace We’ve made a great start with the launch of the ACN 2degrees partnership at the Brisbane International in September

The Opportunity New mobile services & upgrade existing 2degrees prepaid customers No long term contracts Device repayment options

ACN & 2degrees Training Stephen Moon

Hop on the best growth train in town

State of the art mobile network 1100 cell towers across the country 2degrees now 98.5% population coverage State of the art mobile network 75% 4G enabled 1100 cell towers across the country We’re big, we’re strong, we deliver

Or nearly 1 in 3 New Zealanders 2degrees now 1.45m customers Or nearly 1 in 3 New Zealanders 1200 Staff We’re the party everyone wants to be at

Values at our core, we’re a real values based company, not just some words on the wall This is what we like about you and what we expect of you

What Makes Us Different? We work for our customers We love working together with our partners to make good things great Our people and our service make us the best NZ based care New Zealand’s most awarded telco Our innovation consistently sets us ahead of the competition Carryover Data AU calls included MRO No contracts We’re the leaders when it comes to the best value in market

1.3 million Consumer Pay Monthly Users NZ Telco Trends… NZ Telco Industry (Year Ending 2016): Consumption 8.16 Billion Minutes 11.3 Billion SMS 14,287 TB of Data Prepay 3.3 million Prepay Users 255,000 Data Add-Ons Pay Monthly 1.3 million Consumer Pay Monthly Users 24,000 Data Add-Ons

5G in 2020

13th Nov From To highlight: Our best value mobile plan DOESN’T lock you in! We simplified the line-up back in August - 4 simple plans Already bumped the data allocation from 15GB to 25GB on the $70 Plan Plus all our carryover data allows our customers to hotspot On 13th November: $30 Plan data increased to 1.5GB Carryover Data! Not a bonus, but permanent $30 & $40 Plans get UNLIMITED calls to other 2degrees mobiles Don’t forget, all the other features customers loved before are still here! Carryover minutes & data – what you don’t use you don’t lose What to do with all that extra data? Shared Data with up to 5 other 2degrees devices Family share to share your unlimited calls & TXTs with up to 3 others Trade Up – Just $10 per month for a minimum of 12-months, but no more Trade-Up Fee! Data Sharing Family Share Trade Up

We know kiwis LOVE data Applies to any 2degrees smartphone (but excludes Apple iPhones). Includes both Pay Monthly & Prepay Customers! Redeemed via scratch bonus sticker found on the box. For “Feature” phones (e.g. 3G Candy bar), the offer is: 100 NZ/AUS minutes with every top-up until the end of 2018 GTM Info……Extract what you need: Affordable smartphones and free data to help the customer manage there monthly data allowance while still doing what they want. Users of the 3G candy bar phones use calling more than any other service. So minutes will provide the best value for the consumer All devices are either unlocked or free to unlock providing the customer freedom to use the device on any network

From 13th Nov

2degrees and ACN Most relevant category in the market 117% of New Zealanders have a mobile phone Only 35% of New Zealanders are on account (Global average = 70%) Mobile is the biggest growth opportunity the market has ever seen You are at the forefront of ACNs growth into the New Zealand market Refer Reward Repeat incentive $10 2degrees account credit for each connection that you do Everybody knows someone that knows someone

Updates Add connection Data Entry Training New offers on 13th Nov Due for on Wednesday15th with better functionality Data Entry This is crucial to get right Training Revised training is on the way to address known areas of confusion and provide more explanation New offers on 13th Nov Streamlining of behind the scenes processes

How do you make it happen? Log onto ACN site Enter your IBO details and customer details Click through to 2degrees online signup Simple process Real time credit check Real time results NOTE: Customer must enter details exactly as on their Drivers licence and exactly the same on both the ACN site and the 2degrees site

Top Tips Ensure Customers Enter the same Name, Email address & date of birth in your storefront and on the 2degrees application. Ensure personal details (e.g. full name) provided on the application matches the Driver’s License. If your customer needs to go back to reselect their plan, or change details after completing the Personal ID section, they will need to start over and clear their browsing history and Cache (or use a private web browser like Google Chrome’s incognito mode) To pass the 2degrees credit check it is important to make sure details like current residential address, and time spent at current address match official government records and are as accurate as possible. If multiple orders have been submitted from the same device, your customers may receive an error message like: “You already have an approved order.” Customers should clear their cache and delete cookies and repeat which should fix the issue. Alternatively using a private browser like ‘Google Chrome Incognito Mode’ may fix this issue. If your customer does get stuck and is unable to complete their order, please fill in an IBO enquiry form on their behalf with their customer details.

Available via Pacific Compass in 2degrees Sign up webinar Guides you through each step of the sign up journey Provides important information to help your customer sign up with minimum fuss Will help you receive your points and residuals as quickly as possible! Available via Pacific Compass in Product Resources - NZ

Go to 2dacn.co.nz to register Launch Bonus All qualifying sales from 24th Sept to 31st Dec get $15 credit instead of $10

Thank you

ACN & 2degrees Training Gerard Frack

Overview of plans

Mobile voice compensation Residual commission up to 24 months Commission rate – 50% of monthly plan fee $30 Plan 1 point $40 Plan 2 points 3 points 1 point Bonus customer points* until 30 Nov 2017 $55 Plan 2 points $70 Plan 2 points Bonus Promotion: Available to New Zealand and Australian Independent Business Owners during promotion period of 1 November until 11:59pm AEDT, 30 November 2017 Sign up any 2degrees Pay Monthly Mobile Voice service with monthly plan fee repayment of $40 and above between 1 November and 30 November, 2017 and receive a Bonus Point

IBO Incentive 2 Degrees “Refer. REWARD. Repeat” $15 account credit for every new Voice Connection No cap – Keep signing up customers to get your service free every month

Simple sign up process Mobile page from Direct StoreFront Customer details must be exact match to receive compensation Concierge Service for sign up assistance - 0508 226 002 Concierge service: We understand & apologise for the sign up issues that you and your customers have experienced. These occurred when changes were made to the 2degrees online journey to allow additional services for existing customers. While 2degrees work through a solution we’ve opened a special Customer Support team in Australia to manage issues related to the stalled order journey and to provide a warm transfer for your customers into 2degrees’ campaign team. This line is direct to an agent queue and will be answered as soon as a team member becomes available. The line is open during the extended hours of 10am – 8pm Monday to Sunday.

Directed to 2degrees website Select plan (plus device if required)

Customer details entered here must EXACTLY match the customer details entered on the ACN page Ensuring the details match is

Training - Accreditation Important knowledge required to promote 2degrees Provides information so you can help customers have a positive sign up experience Details who you should contact & when if you have queries Accreditation is mandatory for IBOs promoting/selling 2degrees Accreditation gives you a solid foundation to promote 2degrees to your warm market Contains important information you & your customers need to know to help ensure they have the best possible experience with you, ACN & 2degrees Provides details of who you & your customers need to contact if you have queries or need assistance – directing your enquiries to the correct channel means both you & your customers will get a speedier response. Contacting the correct channel, particularly during the sign up phase minimises the need to complete missing customer/points forms resulting in you being compensated quicker

Training - Accreditation To find the accreditation training head to Pacific Compass. On the Training page you’ll see a section for Accreditation Training. Click on this & you’ll then see a page with the various accreditation for the Pacific region. Click on the 2degrees Mobile – NZ accreditation

Resources / Product Resources - NZ/2degrees Mobile Training - Resources Essentials training Key features & benefits of plans Sign up process & credit conditions How to get support from 2degrees Network coverage Key selling points FAQs & Tip sheets Claim missing customer/points form Podcasts & webinars Product flyers www.acnpacific.com/ibo Resources / Product Resources - NZ/2degrees Mobile To help you get fully up to speed and confidently sell the opportunity, we strongly recommend you review our Training resources including the Essentials training. The Essentials training is an interactive online course hosted by 2degrees which only takes approx 20-30 minutes to complete. This course will help you to understand: The key features & benefits of 2degrees’ plans to help you sell these into your customers The sign up process & credit conditions including the minimum requirements your customers need to meet to sign up How to get support from 2degrees in the event your customer has a query after they have become active on the 2degrees network Network coverage including a link to 2degrees’ coverage checker which you should encourage your customers to use before sign up Key selling points to help you maximise the 2degrees opportunity We also have additional resources: FAQs which answer the common questions you & your customers may have & a product Tip Sheet which provides an overview of key areas including how to place an order, credit checking, billing and links to IBO forms if you need to claim missing customers/points A link to the form you need to complete if you need to claim missing customers or points for 2degrees Podcasts and webinars – if you’ve not already watched it, there’s a great webinar from our Mobile Product Portfolio Manager, Anthony which is a step-by-step guide to the sign up process & tells you how to avoid many of the common pitfalls during the sign up process. 2degrees also regularly supply us with flyers with the great offers on plans & handsets which you can use to show your customers To assist you in your conversations with your potential customers, we have a range of flyers you can use to promote the great value plans and handsets – you can find these in Pacific Compass under Resources / Product Resources – NZ / 2degrees Mobile / Product Flyers You can locate all these training resources in Pacific Compass under Resources / Product Resources – NZ / 2degrees Mobile. We’re seeing a significant increase in Online Chat conversations with our IBO Support team, with some chats lasting an hour which is not sustainable. It’s really important you & your teams look at the Resources & Training we provide you – most of the queries we receive in IBO Support are already answered in the Resources & Training sections of Pacific Compass. By carrying out the training & looking at the Resources if you have a query will then free up our IBO Support team to actually do what they are there for.

Troubleshooting Enquiries: Missing Customers Missing Points

Troubleshooting You: Customer: Business ID Email address Contact mobile number Customer: Their details Order date and reference number How the customer signed up Service type & Customer type Mobile number and ported number Plan name

24 January 2018 AUCKLAND 6.30pm-9.30pm Pullman Hotel Pre-reg price: AU$20 (until 31 Dec 17) Registration price: $25 www.acnpacific.com/ibo/events

ACN Marketing Essentials Karren Challoner-Miles

Where can you find resources? New starter email campaign Pacific Compass NZ Back office Weekly newsletters – ACN In Action Social - Follow the ACN Asia Pacific FaceBook page Training videos – Follow our ACN Pacific Vimeo Channel & subscribe to the ACN Training YouTube channel Your Business Assistant (YBA) IBO Support – Contact us form and chat Knowledgebase on acnpacific.com/nz

Pacific Compass www.acnpacific.com/ibo Content for NZ and AU

Pacific Compass www.acnpacific.com/ibo Content for NZ and AU Getting started essentials Recruiting resources Compensation Customer acquisition Tools Training and accreditation Events BackOffice & Success Store

ACN In Action Transmitted every Thursday at 6:30pm (NZ time) Content relevant to the entire Pacific region Amalgamation of all messages, info and training assets Must-read email

ACN In Action 1ST of the month Compensation plan update Bonus doc updates Monthly overview webinar Recruiting tools

Training videos - vimeo Training presentations Product videos, testimonials & promotions Business announcements Event videos ACN Opportunity video Business Presentation video Success Stories Company Tour/IBO Tour

Training videos - YouTube Monthly key initiatives Product webinars Operations webinars Compliance webinars

Your Business Assistant Per month $39.95 Earn 2 customer points Subscription revenue for you and your team contributes to total monthly billings

Your Business Assistant Tools for monitoring Downline Reporting for tracking and managing your business growth IBO alerts so that you are aware of all activities that effect your business Tools for Building Pique prospects with video emails and video messages Your personal IBO Distributor Website Tools for Development Success on Demand Personal Success Program 101 Success Magazine – free digital subscription for duration of YBA subscription Success on Demand is a library of personal development content to take your leadership to the next level. You can access training and motivation from the top personal development leaders globally Personal Success Program 101 – features daily training segments to enhance personal growth from top motivational leaders and speakers Success Magazine – free digital subscription for duration of YBA subscription

Troubleshooting Contact us for: Office Tours Cancellation Compensation Sign up Compliance Success Store Events Feedback

Troubleshooting Customers & IBOs can search: Product FAQs Payment FAQs Sign up FAQs

Quick questions

24 January 2018 AUCKLAND 6.30pm-9.30pm Pullman Hotel Pre-reg price: AU$20 (until 31 Dec 17) Registration price: $25 www.acnpacific.com/ibo/events

Register at ACNREG.COM.AU Pre-registration promotion price: Valid: Until 3 March (11.59pm AEST*) 2018 $175 Nov new IBO promotion price: Valid: Join in Nov 2017 & register in your first 30 days $129^ No refunds, exchanges, cancellations, or transfers *Australian Eastern Standard Time Register at ACNREG.COM.AU