Define Phase Wrap Up and Action Items We have now come to the end of the Define Phase so let’s wrap it up.

Define Phase Overview—The Goal The goal of the Define Phase is to: Identify a process to improve and develop a specific Six Sigma project. Six Sigma Belts define critical processes, sub-processes and elaborate the decision points in those processes. Define is the “contract” phase of the project. We are determining exactly what we intend to work on and estimating the impact to the business. At the completion of the Define Phase you should have a description of the process defect that is creating waste for the business. Please read the slide.

Define Action Items At this point you should all understand what is necessary to complete these action items associated with Define. Charter Benefits Analysis Team Members Process Map – high level Primary Metric Secondary Metric(s) Lean Opportunities Stakeholder Analysis Project Plan Issues and Barriers Deliver the Goods! Please read the slide.

Walk the Walk! Each “player” in the Six Sigma process must be Six Sigma Behaviors Being tenacious, courageous Being rigorous, disciplined Making data-based decisions Embracing change & continuous learning Sharing best practices Walk the Walk! Each “player” in the Six Sigma process must be A ROLE MODEL for the Six Sigma culture. Please read the slide.

Define Phase — The Roadblocks Look for the potential roadblocks and plan to address them before they become problems: No historical data exists to support the project. Team members do not have the time to collect data. Data presented is the best guess by functional managers. Data is communicated from poor systems. The project is scoped too broadly. The team creates the “ideal” Process Map rather than the “as is” Process Map. Clear the road – I’m comin’ through! Please read the slide.

DMAIC Roadmap Identify Problem Area Champion/ Process Owner Identify Problem Area Assess Stability, Capability, and Measurement Systems Identify and Prioritize All X’s Prove/Disprove Impact X’s Have On Problem Identify, Prioritize, Select Solutions Control or Eliminate X’s Causing Problems Implement Solutions to Control or Eliminate X’s Causing Problems Implement Control Plan to Ensure Problem Doesn’t Return Verify Financial Impact Determine Appropriate Project Focus Estimate COPQ Establish Team Define Measure Analyze Improve During the Define Phase we have determined the appropriate project focus, estimated our process’s COPQ and establish the team we will use to conduct the project. Control

Define Deployment Business Case Selected Notify Belts and Stakeholders Create High-Level Process Map Determine Appropriate Project Focus (Pareto, Project Desirability) Define & Charter Project (Problem Statement, Objective, Primary Metric, Secondary Metric) Estimate COPQ Recommend Project Focus Create Team Charter Team Ready for Measure Approved Project Focus N Y The importance of the Define Phase is to begin to understand the problem and formulate it into a project. Notice that if the Recommended Project Focus is approved the next step would be team selection.

Action Items Support List These are some additional questions to ensure all the deliverables are achieved.

At this point, you should: Summary At this point, you should: Have a clear understanding of the specific action items Have started to develop a Project Plan to complete the action items Have identified ways to deal with potential roadblocks Be ready to apply the Six Sigma method within your business Please read the slide.

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