BETTER HEALTH. WE’RE IN IT TOGETHER. Working together to provide affordable, accessible, quality health care. Date Presenter name

Better health. We’re in it together. AGENDA Introductions Provider Digital Solutions Claims 101 Appeals 101 Keeping you updated Resources Q&A AGENDA Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

PROVIDER DIGITAL SOLUTIONS Better health. We’re in it together. PROVIDER DIGITAL SOLUTIONS Tools to make your life easier Lead in Message: Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

PROVIDER DIGITAL SOLUTIONS OVERVIEW Tools that help streamline your office workflow and increase productivity Tool Solution Cigna for Health Care Professionals website Access patient eligibility, benefits, claim status, resource information and much more 24/7 at CignaforHCP.com. For an overview of the website, click here: https://cignaforhcp.cigna.com/public/content/pdf/resourceLibrary/eCourses/medical/usingThisWebsite/websiteOverview.pdf Electronic data interchange (EDI) Reduce time and costs by accessing eligibility, benefits, claims, and more Transmit health care information quickly and securely between providers, payers, and vendors To learn more about EDI vendors, click here: Cigna.com/EDIvendors. Eligibility and benefits Access detailed patient coverage and benefit information To learn more about eligibility and benefits, click here: https://cignaforhcp.cigna.com/public/content/pdf/resourceLibrary/eCourses/medical/usingThisWebsite/eligibility.pdf Patient out-of-pocket cost estimator Use the Cigna Cost of Care Estimator® tool to provide patients with accurate medical and behavioral out-of-pocket estimates and facilitate financial discussions before care, at check-in, or check-out To learn more about the Cigna Cost of Care Estimator, click here: https://cignaforhcp.cigna.com/secure/content/pdf/resourceLibrary/eCourses/usingThisWebsite/medical/cignaCostOfCareEstimator.pdf Online precertification Submit and track medical and behavioral precertification requests To learn more about online precertification, click here: https://cignaforhcp.cigna.com/public/content/pdf/resourceLibrary/eCourses/medical/usingThisWebsite/onlinePrecertification.pdf Lead in Message: Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

PROVIDER DIGITAL SOLUTIONS OVERVIEW (CONT.) Tools that help streamline your office workflow and increase productivity Tool Solution Electronic claims submission and claims status inquiry Decrease the chance of transcription errors or missing data Track claims received electronically, which are automatically archived before processing View, track and monitor claim status reports Save time on resubmissions – incomplete or invalid claims can be reviewed and corrected online To learn more about electronic claims submission, click here: https://cignaforhcp.cigna.com/public/content/pdf/resourceLibrary/eCourses/medical/ediOptions/medBehaviorClaimSubmit.pdf To learn more about claims status inquiry, click here: https://cignaforhcp.cigna.com/public/content/pdf/resourceLibrary/eCourses/medical/ediOptions/edi.pdf Electronic funds transfer (EFT) and electronic remittance advice (ERA) Receive and reconcile your payments faster with EFT and ERA Use ERA with your accounts receivable system to help save time and reduce costs and posting errors Avoid mail delays with EFT deposits. Claim payments are deposited directly into your bank account. Funds are available the day of the deposit, which increases efficiency and improves cash flow To learn more about EFT and online remittance reports, click here: https://cignaforhcp.cigna.com/public/content/pdf/resourceLibrary/global/eDieftorr.pdf To learn more about ERA, click here: https://cignaforhcp.cigna.com/public/content/pdf/resourceLibrary/global/eDipra.pdf Online remittance reports Get detailed payment information at your fingertips and access to your remittance reports the same day you receive your electronic payment To learn more about online remittance reports, click here: https://cignaforhcp.cigna.com/public/content/pdf/resourceLibrary/global/eDieftorr.pdf Lead in Message: Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

Tips to make the claims filing and resolution process easier Better health. We’re in it together. CLAIMS 101 Tips to make the claims filing and resolution process easier Lead in Message: Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

Avoid potential claim payment delays. CLAIM DENIAL REASONS Avoid potential claim payment delays. Frequent claim denial reasons: Duplicate claim submissions claim already in process claim previously processed Missing information Medicare explanation of benefit (EOB)  Other insurance EOB Revenue codes itemization Carefully review the message(s) on your Explanation of Payment (EOP) to determine the reason for a denial of services or a payment reduction. If you have questions about a denial, please call the Cigna Customer Service toll-free number on the patient’s ID card. To avoid potential claim payment delays, confirm that all claim information is complete. Check for claim accuracy (e.g., for accurate CPT codes, ICD9 codes, dates of service, modifiers, etc.) prior to submitting your claim for payment. Some of the most frequent denial reason we see are : Dupe to a claim already in process Expense previously processed Need Medicare EOB Need EOB from other insurance Need Revenue Codes Itemization Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

DUPLICATE CLAIM DENIALS Submit corrected claims electronically. Use the Claim Frequency Type Code in loop 2300, segment CLM05, to specify the frequency of the claim. (This is the third position of the UB04 bill type.) Use one of the following codes to indicate the claim type: 1 – Original (admit through discharge claim) 7 – Replacement (of a prior claim), include Payer Claim Control # in segment REF*F8 9 – Void (or cancellation of prior claim), include Payer Claim Control # in segment REF*F8 When a corrected claim is submitted, you will receive a “duplicate to claim already in process” denial message and the corrections will be applied to the original claim. Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

MEDICARE AND OTHER INSURANCE Submit COB (coordination of benefits) claims electronically. Both primary and secondary (COB) claims can be submitted to us electronically. You don’t have to submit Medicare Part A and Part B coordination of benefits agreement (COBA) claims to us, as the Medicare EOB or ERA will show that those claims have been forwarded to us as the secondary payer. Talk to your EDI vendor about COB information. It should be billed in loops 2320 and 2330 in the electronic claim form. Values in those loops must balance with loop 2300 Monetary Amount reported. Both primary and secondary (COB) claims can be submitted to us electronically. You don’t have to submit Medicare Part A and Part B coordination of benefits agreement (COBA) claims to us. The Medicare explanation of benefit (EOB) or electronic remittance advice (ERA) will show that those claims are forwarded to us by the CMS Medicare Crossover (COBA) process. For administrative services only (ASO) plans,* if Cigna is the: Primary payer, then claims must be submitted within 90 days** of the date of service Secondary payer, then the claim must be submitted within 90 days of the date of receipt of the explanation of payment (EOP) from the primary payer To help ensure timely and accurate payments, include complete and correct information on each claim submission: Contracted Taxpayer Identification Number (TIN) National Provider Identifier (NPI) Health care professional’s name as reported to Cigna TIN owner’s name, billing address and telephone number as reported to the Internal Revenue Service Your organization may have more than one organization or Type 2 NPI. Use the most appropriate organization NPI as your primary identifier when submitting the “Billing Provider” on claims. The federal TIN must also continue to be included for tax reporting purposes. Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

REQUESTS FOR ADDITIONAL INFORMATION Respond to requests for information timely. Cigna routinely evaluates claims for coding, billing accuracy, and appropriateness and may request supporting claim payment information such as: An itemized bill Medical records Once the claims review is completed, we will: process and reimburse the claim accordingly issue an explanation of payment send you a letter explaining any charges determined to be not payable Visit the secure Cigna for Health Care Professionals website for a list of the Not-Payable Reason Codes, including descriptions and reconsideration criteria, at CignaforHCP.com > Resources > Reimbursement and Payment Policies > Clinical Claim Review Not Payable Reason Codes. Cigna routinely evaluates claims for coding and billing accuracy, and may request additional information from you. In these reviews, we look at applicable coverage and reimbursement policies, as well as your patient’s benefit plan. We also review utilization of services and items such as supplies, DME, and implants. We may also request supporting claim payment information, such as itemized bills and medical records – for example, operative and procedure reports, implant logs, histories and physicals, office notes, laboratory and radiology reports, or other documents. An itemized bill sorted by revenue code will expedite claim review Once we complete our review, we will process and reimburse the claim accordingly, and issue an explanation of payment. We will also send you a letter explaining any charges determined to be not payable, the supporting rationale, and appeal information. You can obtain a list of the Not-Payable Reason Codes, including descriptions and reconsideration criteria, on the Cigna for Health Care Professionals website (CignaforHCP.com > Resources > Reimbursement and Payment Policies > Clinical Claim Review Not Payable Reason Codes). Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

Refer to these additional claim submission tips. Include the Present On Admission (POA) indicator for all diagnosis codes submitted on the inpatient claim form. Refer to the Hospital Acquired Conditions Reimbursement Policy located on the secure Cigna for Health Care Professional website at CignaforHCP.com > Resources > Clinical Reimbursement Policies and Payment Policies > Modifiers and Reimbursement Policies for more information. Submit newborn claims with the following information: the subscriber’s Cigna ID number without the suffix the subscriber’s first and last names (not the mother, unless she is the subscriber) the patient’s first name and last name, or Newborn, Baby Boy, Baby Girl, Twin A, Twin B, etc.) the patient’s date of birth the patient’s gender Cigna requires the Present On Admission (POA) indicator to be present for all diagnosis codes submitted on the inpatient claim form. Cigna reserves the right to return any inpatient claim without a POA indicator. Newborn claim submissions Submit the subscriber’s Cigna ID number without the suffix Submit the subscriber’s first and last name (not the mother, unless she is the subscriber Submit the patient’s first name (or Newborn, Baby Boy, Baby Girl, Twin A, Twin B, etc. Submit the patient’s last name Submit the patient’s date of birth Submit the patient’s gender For additional information, refer to the Hospital Acquired Conditions Reimbursement Policy located on the secure Cigna for Health Care Professional website (CignaforHCP.com) > Resources > Clinical Reimbursement Policies and Payment Policies > Modifiers and Reimbursement Policies). Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

PAYER SOLUTIONS: THIRD-PARTY ADMINISTRATORS Understand the Payer Solutions we offer. Cigna contracts with third-party administrators (TPAs), selected insurers, and claim administrators (referred to collectively as “payers”) to share the administration of self-funded Administrative Services Only (ASO) plans. We also contract with several insurance companies that issue individual and group insurance policies. For these relationships, we: provide access to our network perform medical management and utilization reviews re-price claims according to our contracted rates and claims logic provide clinical appeals management provide contract dispute resolution TPAs and insurance companies: maintain eligibility administer benefits pay claims for these shared accounts on their own systems We contract with third-party administrators (TPAs) to share the administration of self-funded Administrative Services Only (ASO) plans. We also contract with several insurance companies that issue individual and group insurance policies. For these relationships, we provide access to our network, perform medical management and utilization reviews, re-price claims according to our contracted rates and claims logic, provide clinical appeals management, and provide contract dispute resolution. For some clients, we may also provide transplant and out-of-network discount programs, stop loss insurance, disease management services, or pharmacy benefits. TPAs and insurance companies maintain eligibility, administer benefits, and pay claims for these shared accounts on their own systems. Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

PAYER SOLUTIONS: POINTS OF INTERACTION Contact the payer* for: Eligibility Benefits Precertification Claims status Non-pricing appeals * The contact phone number is located on the patient’s ID card Contact Cigna* for: Reimbursement issues Pricing appeals General contract questions * The contact phone number for Cigna is 1.888.663.8081 Claim flow: Claims should be submitted to Cigna (payer ID 62308 or to the claims mailing address on the patient’s ID card Cigna prices the claims based on the network contracted rates The priced claim is then forwarded to the payer for payment based on the patient’s eligibility and benefits The payers then remit payment following contractually agreed upon turnaround requirements Clinical and contract-related appeals: Appeals of clinical denials should be sent to Cigna using the contact information supplied in the denial letter(s) Appeals of application of contract rates should go to the address on the patient’s ID card Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

Tips for filing an appeal Better health. We’re in it together. APPEALS 101 Tips for filing an appeal Lead in Message: Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

APPEAL PROCESS Cigna strives to informally resolve issues raised by providers on initial contact whenever possible. If issues cannot be resolved informally: Cigna offers a single-level, internal appeal process to resolve contractual disputes regarding post-service payment denials and payment disputes. Processes may vary due to state mandates or contract provisions. The appeal must be initiated within 180 calendar days of the date of the initial payment or denial decision. Arbitration may be used as a final resolution step after the internal Cigna process is complete. Note to Presenter: The purpose of this slide is to provide an overview of the Appeal Process. Customization: None Key Messages: Cigna’s goal is to resolve issues raised informally whenever possible. We offer a single level of appeal for resolving post-service payment denials and payment disputes. (Varies due to state mandates and contract provisions.) Appeals must be submitted within 180 days. Our appeal policies are listed on the Cigna for Health Care Professionals website (CignaforHCP.com). Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

APPEAL PREVENTION TIPS Avoid having to file an appeal. There are steps you can take to avoid having to file an appeal: Confirm the plan information on the patient’s ID card matches your contract (e.g., PPO, Open Access Plus, Network POS). Verify benefits by asking clarifying questions to confirm if the procedure or CPT® code is covered under the plan, and that you have met all plan requirements for coverage. Check the Cigna for Health Care Professionals website at CignaforHCP.com to confirm conditions for coverage based upon the medical criteria outlined. Verify precertification requirements. Refer patients to Cigna-participating providers. There are steps you can take to avoid having to file an appeal: • Obtain a copy of the patient’s ID card and confirm it matches your contract (e.g., PPO, Open Access Plus, Network POS). If you are not contracted for the plan type, you may not receive the reimbursement you expect. • Contact Cigna Customer Service at the toll-free number listed on the patient’s ID card to verify benefits. Ask clarifying questions to confirm if the procedure or CPT® code is covered under the plan, and that you have met all plan requirements for coverage. • Check the Cigna for Health Care Professionals website at CignaforHCP.com to confirm conditions for coverage based upon the medical criteria outlined. Remember, the plan language is always the primary criteria. • Verify precertification requirements. Precertification requirements can be found on CignaforHCP.com. • Remember that when you refer a patient to a non-participating health care professional, the patient will often have greater financial responsibility or potentially no coverage at all. You can locate a participating health care professional online at CignaforHCP.com or at Cigna.com. Note: Appeals policies may vary by state; statute supersedes Cigna policy. For details on state-specific dispute policies, see the claim appeal information posted on the website. For a full outline of our appeals policies, including additional tips and information, please visit CignaforHCP.com > Useful Links > Policies and Procedures > Claim Appeals Policies and Procedures. Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

Understand the denial before you file an appeal. FILING AN APPEAL Understand the denial before you file an appeal. Most claim issues can be remedied quickly by providing requested information to a claim service center, contacting us, or resubmitting the claim. Carefully review the message(s) on your EOP to determine the reason for a denial of services or a payment reduction. We recommend contacting Cigna Customer Service before filing an appeal for: Claim errors Contract and fee disputes Out-of-network claim payment disputes For additional information on how to submit an appeal, please review the Claim Adjustment & Appeals Guidelines on CignaforHCP.com > Resources > Clinical Reimbursement Policies and Payment Policies > Claims Appeals Policies and Procedures > Appeal Policy and Procedures. Authorization of coverage – attach clinical documents, medical records, etc. Claim bundling edits – review claim bundling edit information at www.CignaforHCP.com using the Clear Claim Connection tool. If you disagree with this information, submit supporting documentation. Inpatient facility denial (level of care or days) – attach complete facility record Claim errors – these can be directed to Customer Service Failure to obtain precertification – if urgent, emergent or extenuating circumstances prevented you from obtaining precertification, include this information along with supporting clinical documentation Contract and fee disputes – these can be directed to Customer Service Medical necessity – attach clinical documents, medical records, etc. Modifiers – review the modifier reimbursement information on www.CignaforHCP.com. If you disagree with this information, submit supporting documentation. Out of network claim payment – these can be directed to Customer Service Untimely claim submission – include proof of timely filing For a full outline of our appeals policies, including additional tips and information, please visit CignaforHCP.com > Useful Links > Policies and Procedures > Claim Appeals Policies and Procedures. Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

FILING AN APPEAL (CONT.) Submit the right information when you file an appeal. Always attach the appropriate documents to support the coverage request and the patient’s condition: Authorization of coverage or medical necessity – attach clinical documents, medical records, etc. Inpatient facility denial (level of care or days) – attach a complete facility record. Failure to obtain precertification – if urgent, emergent, or extenuating circumstances prevented you from obtaining precertification, include this information along with supporting clinical documentation. Untimely claim submission – include proof of timely filing. Claim bundling edits and modifiers - review claim bundling edit information using the Clear Claim Connection tool, and the modifier reimbursement information both located at www.CignaforHCP.com. Submit supporting documentation if you disagree with this information. To ensure efficient routing and handling of an appeal, complete the Request for Health Care Professional Payment Review form located on the Cigna for Health Care Professionals website (CignaforHCP.com > Resources > Form Center > Medical Forms). Both primary and secondary (COB) claims can be submitted to us electronically. You don’t have to submit Medicare Part A and Part B coordination of benefits agreement (COBA) claims to us. The Medicare explanation of benefit (EOB) or electronic remittance advice (ERA) will show that those claims are forwarded to us by the CMS Medicare Crossover (COBA) process. For administrative services only (ASO) plans,* if Cigna is the: Primary payer, then claims must be submitted within 90 days** of the date of service Secondary payer, then the claim must be submitted within 90 days of the date of receipt of the explanation of payment (EOP) from the primary payer To help ensure timely and accurate payments, include complete and correct information on each claim submission: Contracted Taxpayer Identification Number (TIN) National Provider Identifier (NPI) Health care professional’s name as reported to Cigna TIN owner’s name, billing address and telephone number as reported to the Internal Revenue Service Your organization may have more than one organization or Type 2 NPI. Use the most appropriate organization NPI as your primary identifier when submitting the “Billing Provider” on claims. The federal TIN must also continue to be included for tax reporting purposes. Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

Peer-to-peer process Request a peer-to-peer review before filing an appeal. It may result in a reversal of a previous coverage decision. Initiate by calling: 1.800.88Cigna (882.4462), option 3 This review provides an opportunity to provide additional clinical information. If the peer-to-peer review does not result in a revised coverage decision, you may still submit an appeal through our appeal process. Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2014 Cigna Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

The latest information on policy and coverage updates. Better health. We’re in it together. KEEPING YOU UPDATED The latest information on policy and coverage updates. Lead in Message: Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

USING THE DIGITAL ID CARD TOOL Key features Interactive, easy-to-navigate tool on Cigna.com Quick online access to patient ID card samples, plan details and requirements, direct links to the provider directory, Provider Digital Solutions options, myCigna mobile app overview, important contacts, and more. View demo View tool Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna 21

RECENT COVERAGE POLICY UPDATES October 2017 Omnibus Reimbursement Policy (R24): Urgent Care Services Pharmacy and Infusion Services (R14) Omnibus Reimbursement Policy (R24): Site of Service August 2017 Uniform Billing Editor Transthoracic Echocardiography in Adults (0510) Transthoracic Echocardography in Children (0523) Implantable Hormone Pellets (1504) July 2017 Facility Routine Services, Supplies and Equipment (R12), and Respiratory Services and Supplies (R15) reimbursement policies May 2017 Hearing Aids (0093) Transthoracic Echocardiography in Children (0523) Information about these updates are available on the Cigna for Health Care Professionals website (CignaforHCP.com). policy and coverage updates Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

RECENT PRECERTIFICATION UPDATES Effective July 1, 2017 Current Procedural Terminology (CPT®) codes 0472T and 0473T: Device evaluation, interrogation, and initial programming of intraocular retinal electrode array (e.g., retinal prosthesis) 0474T: Insertion of anterior segment aqueous drainage device, with creation of intraocular reservoir, internal approach, into the supraciliary space 0475T, 0476T, 0477T, 0478T: Recording of fetal magnetic cardiac signal using at least three channels Health Care Common Procedure Coding System (HCPCS) codes C9489: Injection, nusinersen, 0.1 mg C9745: Nasal endoscopy, surgical; balloon dilation of eustachian tube C9746: Transperineal implantation of permanent adjustable balloon continence device, with cystourethroscopy, when performed and/or fluoroscopy, when performed C9747: Ablation of prostate, transrectal, high-intensity focused ultrasound (HIFU), including imaging guidance Q9986: Injection, hydroxyprogesterone caproate (Makena), 10 mg Q9989: Ustekinumab, for intravenous injection, 1 mg Precertification changes For more information Visit CignaforHCP.com for an outline of monthly precertification updates and a complete list of services that require precertification for coverage. See Precertification Policies under Useful Links. Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

Provider DiGITAL SOLUTIONS UPDATES eService updates Electronic Funds Transfer Cigna’s required standard payment method Effective January 2017, electronic funds transfer (EFT) is Cigna’s required standard method for providers to receive reimbursements. All providers and facilities must enroll. Enrolling for EFT is easy If you’re already enrolled for Cigna EFT payments, you’re all set – there’s nothing more you need to do. Otherwise, you can enroll directly on the: Cigna for Health Care Professionals website (CignaforHCP.com) Log in to CignaforHCP.com > Working with Cigna > Enroll in Electronic Funds Transfer (EFT) Provider Digital Solutions updates Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

demographic changes DEMOGRAPHIC CHANGES Please notify us in writing 90 days before changing your office or billing address, telephone number, Taxpayer Identification Number (TIN), National Provider Identifier (NPI), or specialty. You can submit your demographic changes by email, fax, mail, or online. Refer to the chart below to identify the contact information for your state.* demographic changes How you can submit changes Email: Intake_PDM@Cigna.com Fax: 1.877.358.4301 Mail: Cigna Provider Data Management Two College Park Drive Hooksett, NH 03106 Online: Cigna for Health Care Professionals website (CignaforHCP.com > Resources > Forms) * Third-party vendor states are Idaho, Iowa, Montana, Nebraska, New Mexico, North Dakota and South Dakota. For these states, submit your changes directly to the third-party vendor. Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

Tools to make your life easier Better health. We’re in it together. RESOURCES Tools to make your life easier Lead in Message: Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

resources for you Quarterly Network News Use material in meeting packet Go to the Cigna for Health Care Professionals website (CignaforHCP.com) Email: NetworkNewsEditor@Cigna.com to be added to the distribution Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

resources way your your CONTACTS AND SUPPORT Webinars (CignaforHCP.com > News You Can Use) General eServices product information (CignaforHCP.com > Resources > Doing Business with Cigna > eServices) eCourses (CignaforHCP.com > Resources > Doing Business with Cigna > eServices ) EFT payment calendars (CignaforHCP.com > Resources > Doing Business with Cigna > eServices ) Your EDI vendor Don’t have an EDI vendor? Visit Cigna.com/EDIvendors for more information 1.800.88Cigna Your Experience Manager or Experience Consultant your resources your way Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

resources for your patients with Cigna coverage 1.800.Cigna24 Health advocacy Cigna.com/healthwellness Supportive programs Health and wellness apps Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna 29

technology YOUR HEALTH HAS MET ITS APPSM Shaping healthier behavior through YOUR HEALTH HAS MET ITS APPSM Lead in Message: I’d imagine many of us in this room have a smartphone on us right now. Maybe a table too? The fact is customers want access to important information on the go. Cigna is committed to creating tools that improve access to care and information-- making achieving wellness easier. Here are two of our latest smartphone apps: -The “Coach by Cigna” mobile app available on the Samsung Galaxy 5 provides tools to achieve a healthy lifestyle -Think of the myCigna Mobile app as managing all the details of your Cigna insurance. Finding a doctor, viewing your ID card. Show URL and share video, if time permits Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2017 Cigna

Q&A

Offered by: Connecticut General Life Insurance Company or Cigna Health and Life Insurance Company. All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Behavioral Health, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. 877987 THN-2017--486 © 2017 Cigna. Some content provided under license.