Outline Company Profile Research Methods Results & Discussion II Research Methods III Results & Discussion IV Problems & Suggestion V Summary

The World's Largest Chain of Fast Food Restaurants Company Profile Company Profile Company Profile Research Methods Results & Discussion Problems & Suggestion Summary Restaurant Manager Restaurant Manager First Restaurant in Shenzhen in 1990 Located in Huadu District First Assistant First Assistant 1050 Chinese McDonald's restaurants Established in 14th Jan, 2009 Second Assistant Second Assistant Over 60,000 Employees The World's Largest Chain of Fast Food Restaurants Expanding Expanding Swing Manager Swing Manager Employed 32 Crews Team Leader Team Leader Crew Trainer Crew Trainer Crew Crew

Telephone E-mail Online Survey Books from Library Company Profile Research Methods Research Methods Research Methods Results & Discussion Problems & Suggestion Summary Telephone E-mail Online Survey Books from Library

Maslow’s Hierarchy of Need Self-respect Autonomy Achievement Affection Belongingness Sexual Satisfaction Growth Self-fulfillment Low-order Needs High-order Needs Food Security & Protection from Harm Drink Shelter Acceptance Friendship Status Recognition Attention Self-actualization Needs Esteem Needs Social Needs Safety Needs Physical Needs

100 yuan 100 yuan 7.5 yuan/hour 9.5 yuan/hour 11.5 yuan/hour Food Company Profile Research Methods Results & Discussion Results & Discussion Results & Discussion Problems & Suggestion Summary Salary & Reward Salary & Reward Insurance & Protection Insurance & Protection Staff Activities Staff Activities Promotion Promotion Training & Career Development Training & Career Development Food On Work 50% More than 167 Hours 1%--3% 1%--3% Drink Welfare Shelter Work More Earn More Off Work 75% 1%--5% 1%--5% 1.5 Times 1.5 Times 3%--5% 3%--5% Overtime Wage PR Test Work More, Get More 100 yuan 100 yuan Evaluation Of Performance Monthly Service Star Reward Crew Crew Trainer Team Leader General Employees 7.5 yuan/hour Trainers 9.5 yuan/hour Part-time:Upper Limit of 100 hours Team Leaders 11.5 yuan/hour Full-time:More than 167 hours Basic Salary

AD&D I want to work on Monday . 2 Times Safe Operation Environment Company Profile Research Methods Results & Discussion Results & Discussion Results & Discussion Problems & Suggestion Summary Salary & Reward Salary & Reward Insurance & Protection Insurance & Protection Staff Activities Staff Activities Promotion Promotion Training & Career Development Training & Career Development Fine, we will consider your opinion. Ok, I will write it down on the message book. Safe Operation Environment I want to work on Monday . AD&D Accidental Death & Dismemberment Insurance I want to ask for a leave tomorrow. Reasonable Working Schedule 2 Times the Basic Salary Rounded Work Injury Insurance System

Manager Staff Meetings Twice a Year Staff Competitions Family Intimacy Company Profile Research Methods Results & Discussion Results & Discussion Results & Discussion Problems & Suggestion Summary Salary & Reward Salary & Reward Insurance & Protection Insurance & Protection Staff Activities Staff Activities Promotion Promotion Training & Career Development Training & Career Development A Sense of Belonging & Acceptance Manager Staff Meetings Twice a Year Staff Assembilies Staff Competitions Family Intimacy Friendship Staff Birthday Parties

100 yuan 100 yuan Crew Trainer Restaurant Manager Restaurant Manager Company Profile Research Methods Results & Discussion Results & Discussion Results & Discussion Problems & Suggestion Summary Salary & Reward Salary & Reward Insurance & Protection Insurance & Protection Staff Activities Staff Activities Promotion Promotion Training & Career Development Training & Career Development Restaurant Manager Restaurant Manager 100 yuan 100 yuan Monthly Service Star Self-respect First Assistance First Assistance Crew Trainer Team Leader ... ... Devoting to Jobs Second Assistance Second Assistance Crew Trainer Autonomy Swing Manager Swing Manager Bring Benefit to The Company Team Leader Team Leader Achievement Crew Trainer Crew Trainer Crew Crew

? ? Training System Growth Career Development System Self-fulfillment Company Profile Research Methods Results & Discussion Results & Discussion Results & Discussion Problems & Suggestion Summary Salary & Reward Salary & Reward Insurance & Protection Insurance & Protection Staff Activities Staff Activities Promotion Promotion Training & Career Development Training & Career Development Goal Setting Diversify Management Human Relation Skill Assistant Manager Growth Basic Operation Course Swing Manager Basic Crew Training System Restaurant Manager Hamburger University Interpersonal Skill Vertical Development Vertical Development Career Development System First Assistant Basic Management Course Training System Achieving One’s Potential ? ? 1 Communication Skill Regional Equipment Course Intermediate Operation Course Second Assistant Team Building Employee Development Swing Manager 1 Management Development Program Management Development Program Knowledge Team Leader Skills Self-fulfillment Advanced Operations Course Horizontal Development Horizontal Development Crew Trainer

Minimum Wage Guarantee Company Profile Research Methods Results & Discussion Problems & Suggestion Problems & Suggestion Problems & Suggestion Summary Problems Problems Suggestion Suggestion Different Turnover Low Wage Most Effective Motivation Lowest Level of Wage Low Loyalty Low Moral 7.5 yuan/hour Inelastic Wage Allocation Same Wage The Amount of Minimum Wage Guarantee System

Performance Appraisal Company Profile Research Methods Results & Discussion Problems & Suggestion Problems & Suggestion Problems & Suggestion Summary Problems Problems Suggestion Suggestion Bonus Basic Salary Total Salary Performance Appraisal Commission Objective Management Bonus

Company Profile Research Methods Results & Discussion Problems & Suggestion Summary Summary Summary Company Profile Research Methods Results & Discussion Problems & Suggestion

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