In this activity you’ll: Identify how positive mind talk can help you deal with significant setbacks Explore how to manage a setback by addressing your mind talk, identifying the opportunities it may present and making a ‘resilient response’.

I can! Positive mind talk Empathetic Helpful Confident Brave Open Creative Problem-solving.

Resilience is your fuel tank Being resilient is the difference between surviving or thriving. It’s the fuel or energy that keeps you at your best more of the time and helps you overcome setbacks and challenges.

When major setbacks happen… Choose your attitude Think ‘can do’ Use positive mind talk Find the opportunities Use your resilience ‘fuel tank’ Be optimistic Keep your sense of humour Imagine success Ask for help Give it a try Do your best.

Please include a photo of yourself CASE STUDY I have to over come challenges every day in my job. Given the dynamic nature of the business that we operate in, it is inevitable that things sometimes do not go to plan or sadly sometimes go completely wrong. The main thing to do is to remain positive, take the learning's from what went wrong and make sure that they do not happen again. Resilience is a key strength to have – showing determination in the face of a setback drives positivity in your team – if we never fall, we would never learn. True leaders rise from a fall…. My biggest piece of advise would be to always remain optimistic, positivity will always motivate your team. No one in life is perfect, but it does take a resilient person to quickly get back up again. I joined Tesco in 2008 on the Stores Graduate Scheme. Having started out in our Metro format stores as a line manager, after a year I became a Personnel Manager and within three months I was a Deputy Store Manager and three months after that, at the age of 24, I became a Store Manager, making me the youngest female Store Manager in our business. I now manage the Tesco Bishops Stortford Superstore and won the Tesco Rising Stars Store Manager of the year award for 2014. Please include a photo of yourself Natascha Jesuvant, Store Manager, Bishops Stortford. Joined Tesco in 2008

WHAT ARE YOU GOING TO DO DIFFERENTLY?