Asad Khan Managing Director Health & Public Service

Moving beyond a back-end tool to the forefront of the consumer and clinician experience. 84% 81% 72% of healthcare executives believe AI will revolutionize the way they will gain information from and interact with customers. of healthcare executives say it is extremely or very important to offer their products/services through centralized platforms/assistants or messaging bots. of health organizations are already using intelligent virtual assistants to create better customer interactions.

ARTIFICIAL INTELLIGENCE IS BECOMING A COMPANY’S DIGITAL SPOKESPERSON AI IS THE NEW UI ARTIFICIAL INTELLIGENCE IS BECOMING A COMPANY’S DIGITAL SPOKESPERSON Moving beyond a back-end tool for the enterprise, AI is taking on more sophisticated roles within technology interfaces. 3

AI plays a wide range of increasingly sophisticated roles AT THE USER INTERFACE CURATOR ADVISOR ORCHESTRATOR Suggesting relevant options based on previous user behavior or patterns. Learning from but also taking action or guiding the user toward an optimal outcome. Learning from past action and collaborating tasks across multiple channels to achieve desired outcomes. Curator - SPOTIFY suggests weekly new music based on the user’s prior listening preferences and behaviors. Advisor - LETTUCEBOT can identify each sprout on a farm as lettuce or a weed and provide yield optimization solutions for farmers. Orchestrator - AMAZON ECHO connects to offline services and objects in the home to create a personalized environment. SPOTIFY PICWELL LETTUCEBOT YOUR.MD AMAZON ECHO ORDERLY HEALTH

SIMPLIFY, YET IMPROVE EXPERIENCES …AND IT CAN BE EMBEDDED INTO INTERFACES AI INTERFACES SIMPLIFY, YET IMPROVE EXPERIENCES 8am Nest thermostat turns your environment into an AI-enabled interface. It learns and improves ambient settings, optimizing for energy efficiency and personal comfort.

11am 2pm 9pm Skype Translator makes a conference call across languages a reality. Neural nets train the service so ‘voiceovers’ occur fast enough to conduct a successful live call. Hemingway App gives on-screen real-time suggestions while writing a team memo. Behind the scenes it analyzes for clarity and readability. You ask Amazon Echo to play relaxing music. Behind the scenes AI translates the request to source and play relevant songs from a variety of online music libraries.

WHY NOW? WHAT ARE DRIVERS OF THIS TREND?

MAKING INTER ACTIONS MORE NATURAL RAPIDLY MATURING AI TECHNOLOGY IS MAKING INTER ACTIONS MORE NATURAL 8

ADVANCED NLP Improved accuracy in speech recognition. Advances in NLP and voice recognition accuracy enable conversational speech (only 5.9% error rate). 94.1%

REDUCED LATENCY 3 1.5 FOR AUTOMATIC SPEECH RECOGNITION SECONDS From 3 seconds down to 1.5 seconds for Amazon’s Alexa 1.5 SECONDS

REDUCED ERROR RATE FOR COMPUTER VISION 30% TODAY 2012 2011 2010 0% 10% 20% ERROR RATE The ability for machines to recognize certain objects can exceed that of a human.

AI …WHICH DRIVES BETTER OUTCOMES customers companies as your user interface AI

+ 746% 85% THERE IS A PROLIFERATION OF AI TOOLS ACCELERATING ITS USE Equity financing for the AI space has gone from $282 million in 2011 to $2.4 billion in 2015. 85% Of healthcare executives surveyed anticipate making extensive investments in one or more AI-related technologies over the next three years.

Open source contributions from large technology leaders are abundant and investments are flooding AI technologies. Baidu’s Warp-CTC Intel Trusted Analytics Platform Facebook FAIR for Torch IBM SystemML Open Cognition Project Mahout Microsoft Computational Network Toolkit TensorFlow H2O MLlib CNTK Caffe Torch Bitkit Spark Deep learning

AI Healthcare’s New Nervous System

Top 10 AI Applications

1 Workforce Institutional Readiness 2 3 Care Reach 4 Security

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