Using Performance Evidence Event title Using Performance Evidence Dr. J. Eric Davies LISU Loughborough University

EBM Summary - Libraries and Managing Performance and Evidence Aspects of Applying Evidence including Benchmarking

EBM Libraries and Information Agencies - Providing:- Access to Information Space ~ Ambience Services ~ Advice ~ Support Opportunities ~ Stimulus

EBM Measured Management Libraries and Information Agencies – Event title Libraries and Information Agencies – Management Challenges are PERFORMANCE CENTRED Meeting the challenges using PERFORMANCE EVIDENCE to: maximise resources demonstrate accountability accommodate innovation

EBM PERFORMANCE EVIDENCE for – Managing economically [multi focus] Managing efficiently [internal focus] Managing effectively [user focus] Advocacy through added value [external focus] Accountability (target practice) [external focus] Developing services [ multi focus]

Aspects of Performance Evidence – 4C’s Event title EBM Aspects of Performance Evidence – 4C’s Calculating local performance data. Comparing pooled data gathered and benchmarking against similar systems. Contrasting performance against standards and national examples of best practice. Containing and assimilating research based intelligence.

Outcomes USER RESPONSES Non-User / Impacts Potential-User Data EBM Inputs SERVICE DOMAIN Outputs Outcomes USER RESPONSES Non-User / Impacts Potential-User Data E v i d e n c

EBM BENCHMARKING STRATEGIC macro performance metrics and qualitative evidence PROCESS detail cost performance data

EBM BENCHMARKING – Evaluate the level of performance of various services within an institution Overall level of institution performance Compare performance over time Compare with other institutions Compare with recognised standards

University Library - Book expenditure per FTE student  

University Library - FTE students per seat 1 2 3 4 5 6 7 8 9 10 1997-98 1998-99 1999-00 2000-01 2001-02 2002-03 2003-04 XXXXX Group CURL SCONUL

PLs - Comparing with published standards

British Library reader satisfaction survey ratings

Books re-shelving and tidying performance  

EBM PERFORMANCE EVIDENCE CULTURE Service design and delivery are informed by appropriate internal and external evidence. This approach is built in to service “Think Evidence” attitude permeates the Organisation. Pre-requisites= Skills, Knowledge, Attitudes