LEADERSHIP as QUALITY DRIVER in our FACILITY MANAGEMENT EDUCATION Anne AG Staal Beng MA DMS MBA Senior Lecturers and Researchers (Dr. Ab Reitsma) Dr Ab Reitsma CFM & Anne Staal Beng MA DMS with research material of J Krips MA

Presentation (16 slides) Leadership as Quality Driver in FM Education Presentation (16 slides) Intro – what is FM in Holland Value of Dutch FM model People; mgmt versus leadership Two examples from our Education - Elective Purchasing Management - Elective 4 Dimensional Leadership Wrap-up & Discussion

2 Value of Dutch FM model Dutch FM model - PEOPLE Leadership as Quality Driver in FM Education 2 Value of Dutch FM model IFMA (US) Definition Integration of processes within an organization to maintain and develop the agreed services which support the effectiveness of its primary activities. (EN norm) A profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology. EuroFM Definition Dutch FM model - PEOPLE

2 Value Dutch FM model (cont'd) Leadership as Quality Driver in FM Education 2 Value Dutch FM model (cont'd)

2 Value Dutch FM model (cont'd) Sustainable Facility Leadership: People First! 2 Value Dutch FM model (cont'd)

2 Value Dutch FM model (cont'd) Leadership as Quality Driver in FM Education 2 Value Dutch FM model (cont'd) External factors

Leadership as Quality Driver in FM Education 3. People

Self-managing skills (intrapersonal and professional) Sustainable Facility Leadership: People First! Bachelor Business Administration competencies (9) Developing a vision of change and trends in the external environment Analyzing policy issues, translating them into policy objectives and alternatives and decision-making Applying HRM in the organization’s strategy Designing, controlling and improving business and organizational processes Analyzing financial and legal aspects, internal processes and the business or organizational environment in order to improve coordination and interaction Developing, implementing and evaluating a change process Social and communication skills (interpersonal and organizational) Self-managing skills (intrapersonal and professional) Creating added value for people and organizations in the areas of property management and services

Leadership as Quality Driver in FM Education 3 Mgmt vs Leadership

Leadership as Quality Driver in FM Education 4 ??? Mgmt vs Leadership ???

4. Examples from our education Leadership as Quality Driver in FM Education 4. Examples from our education Elective on Purchasing Management Elective on 4 Dimensional Leadership 4 D L

4a. 4 Dimensional Leadership Leadership as Quality Driver in FM Education 4a. 4 Dimensional Leadership The Whole Person Paradigm (Covey, 2004)

Leadership as Quality Driver in FM Education 4a. Leadership (cont’d) Differs from Management (e.g. McGregor, 1970; Kotter, 1996) Management: IQ, WHAT & HOW: DISTRUST Leadership: balance, EQ, SQ & WHY: TRUST Leadership starts from within (Wiersma 2011, Covey, 2004) Starts small Inspires others Is holistic ==> students take the lead.

4a. Our Education on Leadership (cont’d) Leadership as Quality Driver in FM Education 4a. Our Education on Leadership (cont’d) Brings theory into practice Sharing real life experiences Analyzing students experiences Analyzing and coaching organizations

4a. Our Education on Leadership (final) Leadership as Quality Driver in FM Education 4a. Our Education on Leadership (final) Does it work? Some quotes: Students:  Competitive advantage: more maturity Near future: we need more leadership! Lecturers:  We learn from students Generations CAN learn from each other Business:  My managers coach students & vice versa Students coach my employees

4b. Our Education on Purchasing Mgmt Leadership as Quality Driver in FM Education 4b. Our Education on Purchasing Mgmt - To become young purchasing professionals - Guest lectures from industry & experts - Theory (Q1) and Traineeship (Q2) - (Comparable to CIPS 3-4) Blue Public Purple Industry Green Health Red Consultancy

How they influence Roles they play Leadership as Quality Driver in FM Education 4b. Our Education Purchasing Mgmt (cont'd) - Young people, just mastering the trade - How can they influence their environment? - What roles must they play? (Based on research by J. Krips, MA Hanze university; 2011) How they influence Roles they play Be passionate Managing stakeholders Work hard Giving advice Supervision Managing team & project Use good tools Initiating change

4b: Purchasing leadership: Are we there? Leadership as Quality Driver in FM Education 4b: Purchasing leadership: Are we there? Company feedback on purchasing students: Purchasing skills = OK! Project management = OK! More team work skills ! More research skills ! More leadership skills ! (J Krips, 2011)

Leadership as Quality Driver in FM Education 5 Students need both?

5 Quotes & Discussion (with your neighbour) Leadership as Quality Driver in FM Education 5 Quotes & Discussion (with your neighbour) 1. I prefer students with professional / management skills instead with leadership skills. 2. Leadership is everywhere – even in students. That's why my company uses students.

Thank You! & More Questions Please