Estonian e-Governance best practices and cooperation with UN Ingmar Vali Centre of Registers and Information Systems Estonia Who am I, where I am from: Estonia and RIK Here to show you some efficient e-governance systems in live and some demo versions based on the Estonian example, since a Picture/live system speaks more than tens of slides. I will show in live a couple of systems. Each system demo will be preceded by a one or two slides to give the general context/framework. I believe the benefits will become clear automatically when seeing the system in live/demo versions yourselves

GOV single window portal- www.eesti.ee

eGovernment Portal - www.eesti.ee Static information, regulation. Citizen E-Services Cityzens Entrepreneurs Civil servants eGovernment Portal - www.eesti.ee information on services online services online services online services online services online services online services What technology? What standard? SLA? Security? Authority? ADMIN ADMIN ADMIN ADMIN ADMIN ADMIN ADMIN Customs operations Company registration Tax registration Labour registration

X-Road: open source distributed and secure data exchange Customs E-services Backbone of e-Estonia X-road: Data exchange in a secure, decentralized, low-cost manner, i.e. register able to „communicate“ with each ohter. Today more than 600 information systems of the public and the private sector, together with more than 3000 services they provide, are described in the state information administration system. Simplifies the conduction of inquires, background checks for the citizen and for state institutions in a secure, decentralized, low-cost manner Add to the efficieny of RIK’s systems GOV single window

https://www.youtube.com/watch?v=9PaHinkJlvA https://www.ria.ee/x-tee/fact/#eng https://www.ria.ee/en/x-road.html

Authentication? Signature? ID card is Police and Borderguard Board issued ID + travel document. (Max. validity 5 years) It is mandatory document for all Estoniansesidents starting of age 15. Contains: Visual personal information Personal data file Certificate for authentication Certificate for digital signature Mobile ID Core of e-governance in Estonia: e-ID: secure authentication and electronic signature (Unique identification code) X-Road (see next slide)

eGovernment Portal - www.eesti.ee Static information, regulation. E-Services Cityzens Entrepreneurs Civil servants Citizen eGovernment Portal - www.eesti.ee information on joint services information on services joint online services online services Secure data exchange X-Road Portal Portal ADMIN ADMIN ADMIN ADMIN ADMIN ADMIN ADMIN Company registration Tax registration Labour registration e-Customs operations

Which ones are good One-Stop-Shops? See: https://ger.co/ GER.co Electronic!

WHAT IS A GOOD ONE-STOP SHOP? Ingmar Vali UNCTAD Consultant United Nations conference on Trade and Development ingmar.vali@just.ee

ADMINISTRATIVE PROCEDURES FROM THE USER’S POINT OF VIEW Government authority FORM (data) DOC DOC CERTIF Make request Make payment Obtain authorization 1 2 3 ADMINISTRATIVE PROCEDURES FROM THE USER’S POINT OF VIEW 1

all steps under the same roof (physical) One-Stop Shop Administration 1 Administration 2 Administration 3 all steps under the same roof (physical) Good idea? Yes and No Too many people! Too many cars! WHAT IS A GOOD ONE STOP SHOP ?

Typical government physical One–Stop-Shop process flow Ministry of … ? BANK Investor Process time …… We can do better electronically!

eRegistrations- generate eServices on the fly! Back office: Request processing EXCHANGE OF INFORMATION Steps in request processing are called “roles” (could be one or various roles per administration): FLOW MANAGEMENT Defines content of the file for each administration (required data and documents) Administrations with an automated processing system Exchange of data and documents through web Services (XML or JSON format) Processing order (successive or parallel steps, management of rejections and request for additional information, closure and pauses) ADMIN 3 Administrations with manual processing system A screen is created in the system through which they can: ADMIN 2 ADMIN 4 Access information, printing it or downloading an XML or JSON file Messages management (users, operators) Upload in the system information on registers/permits/certificates issued Rights management (users, operators) Web Service Option: X-Road Web Service eRegistrations screen ADMIN 1 eRegistrations application part B: processing ADMIN 5 eRegistrations application part A: request User file Web Service User database eRegistrations screen Data Documents Certificates User personal account Personal data & documents Stored by the user, he can freely modify them Data, documents & certificates belong to the user He can use them for several requests No need to upload them again Certificates issued by administrations Stored by them in the user account, the user can’t alter them Used in: Cameroon, El Salvador, Guatemala. Benin, Tanzania, eRegistrations screen Internet portal: Request file 1 2 3 4 5 GUIDE FORM DOCUMENTS PAYMENT SUBMISSION Determines necessary registrations Generates a single form Monitors uploading of documents Online payment (one payment) Official submission of request file Required data, documents & costs Monitors data entry

X-Road: open source free data exchange system- find it in Github Customs Backbone of e-Estonia X-road: Data exchange in a secure, decentralized, low-cost manner, i.e. register able to „communicate“ with each ohter. Today more than 600 information systems of the public and the private sector, together with more than 3000 services they provide, are described in the state information administration system. Simplifies the conduction of inquires, background checks for the citizen and for state institutions in a secure, decentralized, low-cost manner Add to the efficieny of RIK’s systems eRegistrations

eRegistrations goal Single window to any e-Gov Service; Citizen is in the centre of service; No pre-requirements (standalone service); Build service on the fly (20 minutes); No programming required; Easy to implement (1 month); Merge Gov Services, simplify- add stakeholders step by step; Link to data exchange services (1 month). Optional: Install free data exchange X-road (1 month).

More information about eRegistrations https://businessfacilitation.org/eregistrations/ businessfacilitation@unctad.org Phone +41 22 917 55 61 WHAT IS A GOOD ONE-STOP SHOP?