Chapter 5 Nonverbal Communication Embracing Difference Fourth Edition Dunn and Goodnight Chapter 5 Nonverbal Communication This multimedia product and its contents are protected under copyright law. The following are prohibited by law: any public performance or display, including transmission of any image over a network; preparation of any derivative work, including the extraction, in whole or in part, of any images; any rental, lease, or lending of the program. PowerPoint edited by Kristin Harkin Jurczak, Purdue University Calumet Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nature of Nonverbal Communication It can be intentional or unintentional. It can be ambiguous. It is multi-channeled. It is culturally bound. Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication... Types and Functions Kinesics The study of bodily movements Proxemics The study of space as it relates to human interaction Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication...Kinesics Emblems Bodily motions that take the place of words Raising your hand signaling a question in class Holding out your palm to signal a stop A wave hello A ‘time-out” motion in basketball Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication...Kinesics Illustrators Nonverbal symbols that reinforce a verbal message Slamming a door after a verbal argument A hug accompanied by “I missed you” Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication...Kinesics Affect Displays Nonverbal signs that show our emotional state Facial expressions showing happiness, surprise, fear, or anger Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication...Kinesics Regulators Nonverbal behavior used to control, or regulate, communication between people Checking your watch and packing up your backpack as the end of class approaches Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication...Kinesics Adaptors Nonverbal behaviors individuals use to adjust to or to cope with uncomfortable communication situations Tapping a foot or twirling hair to cope with anxiety Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication... Touch Touch is a form of nonverbal communication that conveys a wide range of emotions. A kiss A hug Holding a hand Touching a shoulder Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication... Paralanguage The vocal aspect of delivery that accompanies speech and other nonverbal utterances. Pitch → the tone Volume → the loudness Rate → the speed Quality → the richness of one’s voice Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication... Silence Silence is the absence of using your voice. When we choose not to speak, we send a strong message to others. Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication... Proxemics Personal Space The area that exists between ourselves and others Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication... Personal Space Intimate Distance – 0” to 18” Personal Distance – 18” to 4’ Social Distance – 4’ to 12’ Public Distance – 12’ or more Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication... Personal Space Territory Space that we stake out as our own Special chair at home, our desk, even your chosen seat in class Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication... Appearance Physical Appearance and Clothing Perceptions of our appearance affect our opportunities to establish relationships Part of the message we send to others, intentionally or unintentionally Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication... Chronemics How we use time Tardiness can be seen as an insult, lack of caring, or lack of professionalism Value promptness because it communicates caring, respect, and professionalism Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication... Ways to Improve It Explore all meanings Nonverbal messages can have a variety of meanings Remain open-minded and consider the various meanings of a message Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication... Ways to Improve It Look for nonverbal messages that are consistent with verbal statements Since nonverbal messages are more spontaneous than verbal, they more accurately reflect our feelings When the verbal and nonverbal are inconsistent, ask for clarification Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication... Ways to Improve It Use questions and descriptive feedback Perception checking is a verbal statement that reflects our understanding of a nonverbal message Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Nonverbal Communication... Ways to Improve It Monitor your own use of nonverbal communication Self-reflection is always the first step to understanding and practicing effective communication Think about messages you may be sending intentionally and unintentionally Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.