Microsoft StaffHub A purpose-built app for the Firstline Workforce Hello! I am <name> from Microsoft It’s great to be here today to talk about Microsoft StaffHub, a purpose-built app for the Firstline Workforce in Office 365

Comprises 80% of global workforce Firstline Workers Sales associates First to engage your customers First to represent your brand First to see your products in action Comprises 80% of global workforce The Firstline Workforce are the first to engage your customers, the first to represent your brand, and the first to see your product in action. These are the people behind the counter, on the phone, in clinics, hospitals, and on the shop floor. These are the nearly 2 billion people who form the backbone of many of the world’s largest industries. We can no longer ignore the unique opportunity and potential that these workers represent and the tremendous value that can be unlocked by empowering them to do their best work. Medical staff Factory workers Customer service

Firstline Workers have unique challenges Disconnected from the team and company Often behind on latest training, practices, procedures Outdated and obsolete tools and manual processes Slow to receive information, resources and expertise Uneven security practices, policies and governance It’s hard to manage the workday in an efficient way Challenges in the Firstline workplace The business landscape is changing, and employee and customer expectations are evolving. The legacy processes and tools that typically define a Firstline workplace have been stressed to a breaking point. A new way of operating is required

Microsoft StaffHub A purpose-built app for the Firstline Workforce 8/28/2018 12:30 PM Microsoft StaffHub A purpose-built app for the Firstline Workforce Schedule & Task Management Communications & Community Training & Onboarding Identity & Access Management Introducing Microsoft StaffHub “Why we built Microsoft StaffHub” – in response to the need to enable and empower the Firstline Workforce for success in the digital age. Microsoft StaffHub delivers on four core promises to enable and empower a high performing Firstline Workforce First Microsoft StaffHub starts with Schedule and Task Management. Fast, fluid and intuitive. Easy to create, publish and access schedules on the go, and stay informed when changes are made. Quickly assign tasks at any time to identify and address customer and business needs in the moment. Second, built around a center of gravity of productivity, we strengthen Communication and Community across the workforce and organization. Making it easy to connect with one person, a small group, the team or the entire company directly from the app. Allowing workers to share and access notes, best practice and announcements to keep the team focused and up to date. Next, we address the persistent need to onboard, train and retrain the Firstline Workforce to keep them current and doing their best work. Microsoft StaffHub gives your team direct access to the information they need to get up to speed fast. Finally, as we enable an entirely new category of the workforce, we must extend digital identities, security and management across all employees. Continuing to deliver the security and IT management that you trust from Office 365. Let’s explore each pillar in more detail. Schedule & Task Management: Easily create and manage schedules on the go, and stay informed when changes are made. Quickly assign and complete tasks to address customer and business needs in the moment. Communication & Community: Create spaces for meaningful conversation where workers can share ideas, learn from one another, and gain insight into larger, organizational initiatives. Training & Onboarding: Deliver employee resources and training content that workers need to gain the skills and confidence they need to do their best work. Identity & Access Management: Quickly create and assign a digital identity with just a phone number. Easily add and remove team members in the application and maintain the enterprise security and IT management control that you expect with Office 365. © Microsoft Corporation. All rights reserved.

Schedule & Task Management 8/28/2018 12:30 PM Schedule & Task Management Create, update and manage schedules Easily swap shifts and request time off Stay in control when changes are made Quickly link to additional services and apps New: Create, assign and coordinate tasks Coming soon: Track attendance with in-app clock in/out Schedule & Task Management Microsoft StaffHub provides a modern experience for the Firstline Workforce – from Firstline Managers to Firstline Workers. It removes the friction from structuring and managing the workday and allows employees to focus on the right activities to deliver the best customer experience and results for the business. We’ve addressed key activities that are often time consuming, pull workers off the floor, and distracts them from their core responsibilities including the creation and management of schedules, shifts and activities. Since launch, we’ve worked hard to add new features and we continue to roll out exciting new value to our customers and to empower Firstline Workers Features: Create, update and manage schedules Easily swap shifts and request time off Stay in control when changes are made Quickly link to additional services and apps New: Create, assign and coordinate tasks © Microsoft Corporation. All rights reserved.

Communications & Community 8/28/2018 12:30 PM Communications & Community Open up new communication channels Start group or private 1:1 conversations Share best practices and company news Use day and shift notes to stay up to date New: Receive corporate announcements Coming soon: Employee Town Halls and Yammer Integration Communications & Community Often, working in remote or distributed environments, Firstline Workers are disconnected from the organization and their peers, and, as a result, we’ve designed Microsoft StaffHub to provide Firstline Workers with the capability to build new connections and strengthen existing ones. We also know that communication is a critical component of a strong corporate culture. We believe that a high performing culture provides workers, at all levels of an organization, a compass for decision making, creativity and action. As a result, Microsoft StaffHub provides easy to use and familiar communication tools to quickly connect with team members and experts from across the organization. A more connected organization and is more productive organization. Features: Open up new communication channels Start group or private 1:1 conversations Share best practices and company news Use day and shift notes to stay up to date New: Receive corporate announcements © Microsoft Corporation. All rights reserved.

Training & Onboarding Manage and share documents and files 8/28/2018 12:30 PM Training & Onboarding Manage and share documents and files Integrated with SharePoint and team sites Deliver instructional videos and training assets Access content directly from the app Schedule training and onboarding activity Coming soon: Targeted content by role, shift or time Training & Onboarding Employees want to be more versatile and valuable to an organization. Effective training and upskilling programs helps employees gain and apply new skills. If done well, the payoff can be substantial in terms of loyalty, talent, knowledge retention, and sustained performance. Microsoft StaffHub has been designed to address the variability in worker roles, needs, and profile. Microsoft StaffHub helps to deliver the training and onboarding resources that workers need to gain the skills and confidence they need to do their best work.   Features: Manage and share documents and files Integrated with SharePoint and team sites Deliver instructional videos and training assets Access content directly from the app Schedule training and onboarding activity © Microsoft Corporation. All rights reserved.

Identity & Access Management 8/28/2018 12:30 PM Identity & Access Management Assign identities with just a phone number Automatically provision Office 365 accounts Easily add and remove workers from teams Manage access and identity within Office 365 New: Report on usage and activity Identity & Access Management Firstline employees tend to bring their personal devices or use shared device on the job, it is important for IT to centrally manage digital identities and provide secure single sign-on to all available applications. At the same time, supervisors need the flexibility to add or remove team members quickly to ensure information flows timely to their employees, but to also protect customer and company data. Microsoft StaffHub not only makes it easy to provide a digital identity to the Firstline Workforce, but benefits from the IT management capabilities available within Office 365. Features: Assign identities with just a phone number Automatically provision Office 365 accounts Easily add and remove workers from teams Manage access and identity within Office 365 New: Report on usage and activity © Microsoft Corporation. All rights reserved.

Demo

Next Steps Pilot Microsoft StaffHub with your Firstline Workers Contact FastTrack for help driving usage Give us feedback in product

Microsoft Ignite 2015 8/28/2018 12:30 PM © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Connect to other apps and resources 8/28/2018 12:30 PM Connect to other apps and resources Integrate with existing 3rd party solutions Provide one place for line of business apps Build new apps and tools with StaffHub data New: Take advantage of general APIs New: Automate workflows with Microsoft Flow Connect to other apps and resources Since launch, we’ve worked hard to add exciting new features in StaffHub and additional capabilities to integrate with leading workforce management providers (e.g. Kronos). Allowing organizations to get the most out of their existing investments in their Firstline workforce. We know that companies often use multiple systems and tools to help manage their workforce, and we want to make it easy for Microsoft StaffHub to connect to these existing systems Features: Integrate with existing 3rd party solutions Provide one place for line of business apps Build new apps and tools with StaffHub data New: Take advantage of general APIs New: Automate workflows with Microsoft Flow © Microsoft Corporation. All rights reserved.

Our goal with Microsoft StaffHub is to deliver a single app for our firstline employees to do their best work, including shift and task management, and team collaboration. VCA is a leader in veterinary care: 800+ locations 25,000 employees Firstline Workers Drive Business Impact

Firstline Workers Drive Business Impact A better employee experience drives the guest experience. It’s a significant investment to transform the way we work, and StaffHub is part of this transformation. Accor Hotels is a global leader in the hospitality industry: 4,000+ hotels 95 countries 240,000 employees 200,000 Firstline workers Firstline Workers Drive Business Impact

Microsoft StaffHub Support 8/28/2018 12:30 PM Microsoft StaffHub Support Onboarding & User Adoption Services Scope FastTrack provides onboarding (including prerequisites) and user adoption guidance (core product features, IT pro/admin features, productivity library) for Microsoft StaffHub. White Glove Program Partner directly with Microsoft resources with deep expertise on Microsoft StaffHub to set up and run a proof of concept. Contact your Microsoft Account Team to learn more. Timeline Microsoft StaffHub is a FastTrack Benefit that is available through out the duration of Office 365 tenant subscription for eligible customers. Requires 50+ paid seats on eligible plans. Refer to the FastTrack Service Description for more details. http://aka.ms/productivitylibrary © Microsoft Corporation. All rights reserved.