Adaptive Advising: Retention Efforts of an Academic Advising Program Andrea Buffone, Assistant Director Dawn Coder, Director John Kryst, Assistant Director Steve Navarra, Assistant Director Matt Rupert, Assistant Director (in memory) Academic Advising & Student Disability Services

Penn State World Campus 125 graduate, undergraduate and professional education programs Approximately 12,000 undergraduate students; 5,000 graduate students in the US, three territories & 73 countries Tenure Track and Adjunct Faculty Undergraduate Students are advised by Professional Academic Advisors Graduate Students are advised by Faculty Advisors

Academic Advising & Student Disability Services (AA&SDS)

Case Studies Online learner Adult learner Transfer credits Full or part-time employment Family

Developmental Advising Crookston (1994) describes the developmental relationship “based on different values and principles. The most important of these is the belief that the relationship itself is one in which the academic advisor and the student differentially engage in a series of developmental tasks, the successful completion of which results in varying degrees of learning by both parties.” Student Case-Sharon Second semester Business degree Not Tech Savvy Math Challenges Salary with a business degree Career opportunities Passionate about impacting others Unsure of Job availability

Developmental Advising Crookston (1994) describes the developmental relationship “based on different values and principles. The most important of these is the belief that the relationship itself is one in which the academic advisor and the student differentially engage in a series of developmental tasks, the successful completion of which results in varying degrees of learning by both parties.” Interventions-Sharon Tutoring Tech Tutors Math Essentials Faculty intervention uCoach Modules Career services Discussion of majors (cross training) Alternative degrees ALEKS remediation SmarterMeasure Alumni ambassador

Proactive (Intrusive) Advising Earl (1988) describes Proactive Advising as “a deliberate, structured student intervention at the first indication of academic difficulty in order to motivate the student to seek help.” Student Case-Stuart Needs to plan a schedule Worried about the quality of his writing Low course grades Study location is not available Low computer literacy First semester Labor Employment Relations Wants promotion Time management challenge Student Clubs/organizations Orientation

Proactive (Intrusive) Advising Earl (1988) describes Proactive Advising as “a deliberate, structured student intervention at the first indication of academic difficulty in order to motivate the student to seek help.” Interventions-Stuart Social Media Student clubs/organizations SmarterMeasure Academic Support Specialist Support videos Tutoring Tech Camp Math placement Early Alerts Math essentials uCoach

Prescriptive Advising Crookston (1994) describes Prescriptive Advising as “the authoritarian quality of the prescriptive relationship between academic advisor and student in which the advisor advises and, presumably, the student acts on the advice.” Student Case-Ed Third semester Economics Stop out Procrastinator/ natural disaster Needs course recommendations Just in time answers Hectic schedule Doesn’t want advising appointment

Prescriptive Advising Crookston (1994) describes Prescriptive Advising as “the authoritarian quality of the prescriptive relationship between academic advisor and student in which the advisor advises and, presumably, the student acts on the advice.” Interventions-Ed No Advisor report Natural disaster report Call campaign Academic review Academic advising portal Recommended academic plans Non-participation report

Adaptive Advising Utilizing multiple advising model concepts to provide quality academic advising services to identify and meet the broad needs of students. (Buffone, Coder, Kryst, Navarra, 2016) Student Case-Rhett Fourth semester Organizational Leadership Advising appointment Course schedule Still unsure how to use scheduling system Presenting a disability Took Community College course Veteran Internet services

Adaptive Advising Several previously mentioned! Utilizing several advising model concepts to provide quality academic advising services to identify and meet the broad needs of students. Interventions-Rhett Hidden Seats for English Group advising Transfer credit evaluation Disability services (Disability Rep) Military services Several previously mentioned!

Adult, Online Learners Educational conversations Assessments Developmental Proactive Prescriptive Adaptive Educational conversations Assessments Interventions Course scheduling Degree requirements All concepts Flexible

Questions?

Sharon I. Diaz Stuart “Stu” Dent Ed Vising Randy Odditt Rhett Enshun Thank you to our cast……. And… THANK YOU to our audience Sharon I. Diaz Stuart “Stu” Dent Ed Vising Randy Odditt Rhett Enshun

Resources Coder, D. (2016, September) Retention Efforts from an Academic Advising Department. Academic Advising Today, 40(3). Creamer, D, and Creamer, E. (1994). Practicing Developmental Advising: Theoretical Contexts and Functional Applications. Retrieved July 29, 2016 from http://www.nacadajournal.org/doi/pdf/10.12930/0271- 9517-14.2.17 Crookston, B.B. (1994). A Developmental View of Academic Advising as Teaching. NACADA Journal, 14(2), 5-9. Earl, W.R. (1988). Intrusive advising of freshmen in academic difficulty. NACADA Journal,8, 27-33. Williams, Sheri. (2016). Applying Theory to Advising Practice. Retrieved from http://www.nacada.ksu.edu/Resources/Clearinghouse/View-Articles/Applying-Theory-to-Advising- Practice.aspx