Results and Comparisons for SCONUL LibQUAL+ 2004 Results and Comparisons for SCONUL

Participants

SCONUL 2004 Participants Brunel University Loughborough University University of Strathclyde University of York Glasgow University* Sheffield University Trinity College, Dublin UMIST + University of Manchester University of Liverpool*

SCONUL 2004 Participants Anglia Polytechnic University University of Westminster London South Bank University* Napier University Queen Margaret University College University College Worcester University of East London

SCONUL 2003 Participants University of Bath Cranfield University Royal Holloway & Bedford New College University of Lancaster University of Wales, Swansea University of Edinburgh University of Glasgow University of Liverpool University of London Library University of Oxford

SCONUL 2003 Participants University College Northampton University of Wales College Newport University of Gloucestershire De Montfort University Leeds Metropolitan University Liverpool John Moores University Robert Gordon University South Bank University University of the West of England, Bristol University of Wolverhampton

Response Rates

Potential UK Sample 2004 Full variety of institutions 17% of HE students (>290,000) 11% of Libraries 15% of Library expenditure

Potential UK Sample 2003 Full variety of institutions 19% of HE students (>300,000) 18% of Libraries 18% of Library expenditure

Overall Potential UK Sample 20% of institutions 31% of HE students (>530,000) 26% of Libraries 28% of Library expenditure

Respondents by Institution 2004 College or University Respondent (n) Anglia Polytechnic University 688 Brunel University 1,882 Glasgow University 2,178 London South Bank University 568 Loughborough University 350 Napier University 611 Queen Margaret University College 478 Sheffield University 1,541

Respondents by Institution 2004 (Continued) College or University Respondent (n) Trinity College, Dublin 1,786 UMIST + University of Manchester 2,333 University College Worcester 268 University of East London 464 University of Liverpool 552 University of Strathclyde 1,211 University of Westminster 1,241 University of York 460 Total 16,611

Respondents by Institution 2003 College or University Respondent (n) Cranfield University 579 De Montfort University 643 Glasgow University Library 502 Lancaster 883 Leeds Metropolitan University 814 Liverpool John Moores University 1,261 Robert Gordon University 805 Royal Holloway University of London 616 South Bank University 276 University of Bath 841

Respondents by Institution 2003 (continued) College or University Respondents (n) University College Northampton 500 University of Edinburgh 514 University of Gloucestershire 713 University of Liverpool Library 398 University of London Library 70 University of Oxford 1,063 University of the West of England, Bristol 737 University of Wales College, Newport 368 University of Wales Swansea 161 University of Wolverhampton 175 Grant total 11,919

Respondent Comparisons Glasgow University 2004 = 2,178 2003 = 503 Increase by 1,675 University of Liverpool 2004 = 552 2003 = 398 Increase by 154 London South Bank University 2004 = 568 2003 = 276 Increase by 292

Response Comparisons SCONUL 2004 LibQUAL+ 2004 SCONUL 2003 16 institutions 16,611 respondents Increase by 4,692 LibQUAL+ 2004 202 institutions 112,551 respondents Decrease by 16,407 SCONUL 2003 20 institutions 11,919 respondents LibQUAL+ 2003 308 institutions 128,958 respondents

Core Questions

Core Question Summary 2004

Core Question Summary 2003

Affect of Service - Adequacy Means ID Question 2003 2004 Difference AS-1 Library staff who instill confidence in users 0.76 0.66 -0.10 AS-2 Giving users individual attention 0.75 0.49 -0.26 AS-3 Library staff who are consistently courteous 0.65 0.41 -0.24 AS-4 Readiness to respond to users' enquiries 0.54 0.40 -0.14 AS-5 Library staff who have the knowledge to answer user questions 0.44 -0.05 AS-6 Library staff who deal with users in a caring fashion 0.63 0.51 -0.12 AS-7 Library staff who understand the needs of their users 0.45 0.31 AS-8 Willingness to help users 0.59 -0.19 AS-9 Dependability in handling users' service problems 0.42 0.28

Information Control - Adequacy Means ID Question 2003 2004 Difference IC-1 Making electronic resources accessible from my home or office 0.04 0.06 0.02 IC-2 A library Web site enabling me to locate information on my own 0.57 0.31 -0.26 IC-3 The printed library materials I need for my work -0.12 -0.34 -0.22 IC-4 The electronic information resources I need 0.18 IC-5 Modern equipment that lets me easily access needed information 0.36 0.08 -0.28 IC-6 Easy-to-use access tools that allow me to find things on my own 0.32 -0.14 IC-7 Making information easily accessible for independent use 0.35 -0.17 IC-8 Print and/or electronic journal collections I require for my work -0.19 -0.36

Library as Place - Adequacy Means ID Question 2003 2004 Difference LP-1 Library space that inspires study and learning 0.22 -0.31 -0.53 LP-2 Quiet space for individual work 0.07 -0.26 -0.33 LP-3 A comfortable and inviting location 0.89 0.10 -0.79 LP-4 A haven for study, learning, or research 0.09 -0.18 -0.27 LP-5 Space for group learning and group study 0.42 -0.10 -0.52

SCONUL Core Question Dimensions Summary 2004 Range of Minimum to Desired Minimum to Perceived (“Adequacy Gap”) Affect of Service Information Control Library as Place Overall

ARL Core Question Dimensions Summary 2004 Range of Minimum to Desired Minimum to Perceived (“Adequacy Gap”) Affect of Service Information Control Library as Place Overall

Core Question Dimensions Summary 2003 Range of Minimum to Desired Minimum to Perceived (“Adequacy Gap”) Access to Information Affect of Service Library as Place Personal Control

Undergraduates

Core Question Summary for Undergraduates 2004

Core Question Summary for Undergraduates 2003

Undergraduates Information Control - Adequacy Means ID Question 2003 2004 Difference IC-1 Making electronic resources accessible from my home or office 0.04 0.18 0.14 IC-2 A library Web site enabling me to locate information on my own 0.57 0.46 -0.11 IC-3 The printed library materials I need for my work -0.12 -0.31 -0.19 IC-4 The electronic information resources I need 0.23 0.05 IC-5 Modern equipment that lets me easily access needed information 0.36 0.15 -0.21 IC-6 Easy-to-use access tools that allow me to find things on my own 0.32 0.28 -0.04 IC-7 Making information easily accessible for independent use 0.35 0.26 -0.09 IC-8 Print and/or electronic journal collections I require for my work 0.00

Undergraduates Library as Place - Adequacy Means ID Question 2003 2004 Difference LP-1 Library space that inspires study and learning 0.22 -0.29 -0.51 LP-2 Quiet space for individual work 0.07 -0.21 -0.28 LP-3 A comfortable and inviting location 0.89 0.11 -0.78 LP-4 A haven for study, learning, or research 0.09 -0.13 -0.22 LP-5 Space for group learning and group study 0.42 -0.23 -0.65

SCONUL Core Question Dimensions Summary - Undergraduates 2004 Range of Minimum to Desired Minimum to Perceived (“Adequacy Gap”) Affect of Service Information Control Library as Place Overall

ARL Core Question Dimensions Summary - Undergraduates 2004 Range of Minimum to Desired Minimum to Perceived (“Adequacy Gap”) Affect of Service Information Control Library as Place Overall

Core Question Dimensions Summary - Undergraduates 2003 Range of Minimum to Desired Minimum to Perceived (“Adequacy Gap”) Access to Information Affect of Service Library as Place Personal Control

Postgraduates

Core Question Summary for Postgraduates 2004

Core Question Summary for Postgraduates 2003

Postgraduates Information Control - Adequacy Means ID Question 2003 2004 Difference IC-1 Making electronic resources accessible from my home or office 0.04 -0.05 -0.09 IC-2 A library Web site enabling me to locate information on my own 0.57 0.13 -0.44 IC-3 The printed library materials I need for my work -0.12 -0.46 -0.34 IC-4 The electronic information resources I need 0.18 -0.20 -0.38 IC-5 Modern equipment that lets me easily access needed information 0.36 -0.01 -0.37 IC-6 Easy-to-use access tools that allow me to find things on my own 0.32 0.08 -0.24 IC-7 Making information easily accessible for independent use 0.35 0.10 -0.25 IC-8 Print and/or electronic journal collections I require for my work -0.19 -0.61 -0.42

Postgraduates Library as Place - Adequacy Means ID Question 2003 2004 Difference LP-1 Library space that inspires study and learning 0.22 -0.46 -0.68 LP-2 Quiet space for individual work 0.07 -0.48 -0.55 LP-3 A comfortable and inviting location 0.89 0.05 -0.84 LP-4 A haven for study, learning, or research 0.09 -0.34 -0.43 LP-5 Space for group learning and group study 0.42 -0.33

SCONUL Core Question Dimensions Summary - Postgraduates 2004 Range of Minimum to Desired Minimum to Perceived (“Adequacy Gap”) Affect of Service Information Control Library as Place Overall

ARL Core Question Dimensions Summary - Graduates 2004 Range of Minimum to Desired Minimum to Perceived (“Adequacy Gap”) Affect of Service Information Control Library as Place Overall

Core Question Dimensions Summary - Postgraduates 2003 Range of Minimum to Desired Minimum to Perceived (“Adequacy Gap”) Access to Information Affect of Service Library as Place Personal Control

Academic Staff

Core Question Summary for Academic Staff 2004

Core Questions Summary for Academic Staff 2003

Academic Staff Information Control - Adequacy Means ID Question 2003 2004 Difference IC-1 Making electronic resources accessible from my home or office 0.04 -0.41 -0.45 IC-2 A library Web site enabling me to locate information on my own 0.57 -0.11 -0.68 IC-3 The printed library materials I need for my work -0.12 -0.37 -0.25 IC-4 The electronic information resources I need 0.18 -0.39 -0.57 IC-5 Modern equipment that lets me easily access needed information 0.36 -0.48 IC-6 Easy-to-use access tools that allow me to find things on my own 0.32 -0.10 -0.42 IC-7 Making information easily accessible for independent use 0.35 -0.02 IC-8 Print and/or electronic journal collections I require for my work -0.19 -0.88 -0.69

Academic Staff Library as Place - Adequacy Means ID Question 2003 2004 Difference LP-1 Library space that inspires study and learning 0.22 -0.26 -0.48 LP-2 Quiet space for individual work 0.07 -0.20 -0.27 LP-3 A comfortable and inviting location 0.89 0.15 -0.74 LP-4 A haven for study, learning, or research 0.09 -0.19 -0.28 LP-5 Space for group learning and group study 0.42 0.41 -0.01

SCONUL Core Question Dimensions Summary - Academic Staff 2004 Range of Minimum to Desired Minimum to Perceived (“Adequacy Gap”) Affect of Service Information Control Library as Place Overall

ARL Core Question Dimensions Summary - Faculty 2004 Range of Minimum to Desired Minimum to Perceived (“Adequacy Gap”) Affect of Service Information Control Library as Place Overall

Core Question Dimensions Summary for Academic Staff 2003 Range of Minimum to Desired Minimum to Perceived (“Adequacy Gap”) Access to Information Affect of Service Library as Place Personal Control

Comments

Free text comments received 2004 UMIST + University of Manchester 1090 Trinity College Library Dublin 1032 Glasgow University 920 Brunel University 906 University of Sheffield 786 University of Westminster 671 University of Strathclyde 511 London South Bank University 358 Anglia Polytechnic University 311 Napier University 299 University of Liverpool 258 Queen Margaret University College 251 University of York 239 University of East London University College Worcester 170 Loughborough University Library 120

Free text comments received 2003 London South Bank University 428 University of London 422 UWE, Bristol 419 University of Wolverhampton 413 University of Bath 412 University of Gloucestershire 407 Lancaster University 396 Robert Gordon University 395 University of Liverpool 378 Liverpool John Moores University 353 Royal Holloway University 341 University of Wales, Swansea 340 Uni of Wales College, Newport 339 University of Oxford 337 University College Northampton 332 Glasgow University 330 University of Edinburgh 328 Leeds Metropolitan University 327 DE Montfort University 326 Cranfield University 170

Comments Comparisons Total number of comments 2004 = 8,161 Increased by 819.

Conclusions

J. Stephen Town Director of Information Services Royal Military College of Science Deputy University Librarian Cranfield University j.s.town@cranfield.ac.uk