GRIEVANCE POLICY & PROCEDURE PRESENTED BY EMPLOYEE RELATIONS DIVISION

WHY THE GRIEVANCE POLICY Unisa cares and there is a recourse To Provide a platform for employee/s to bring to the attention of management any dissatisfaction or feeling of injustice which may exist in the workplace. What do you see?

Harmonised Grievance Policy approved: November 2013 COUNCIL APPROVAL Harmonised Grievance Policy approved: November 2013 Policy replaces all other grievance policies in force prior to November 2013

GRIEVANCE SITUATIONS ANALYSIS EXERCISE

PRINCIPLES AND GUIDELINES Timeliness The complainant has the right to be represented No victimisation Confidentiality

GRIEVANCE PROCEDURE

GRIEVANCE PROCEDURE Informal Discussion INCIDENT Informal Discussion Direct line manager (If not resolved, employee refer grievance to formal stage)

Line manager (up to director’s level) GRIEVANCE PROCEDURE FORMAL STAGE Phase 1 Employee submits a written grievance to direct line manager, copy to ER 30 calendar days Line manager (up to director’s level) Time limit: 15 working days

PHASE 1 (up to Director’s Level) GRIEVANCE PROCEDURE PHASE 1 (up to Director’s Level) Feedback should be given in writing, if not resolved Refer grievance to Phase 2. (Forward to next level of Management within 2 days)

Line manager (up to executive director/dean) GRIEVANCE PROCEDURE FORMAL STAGE Phase 2 Employee submits a grievance form and resolution form with all relevant documents to the next level management and copy send to ER Time limit: 2 days Line manager (up to executive director/dean) Convene a meeting with all affected parties to try to resolve grievance Time limit: 10 working days

PHASE 2 (up to Executive Director) GRIEVANCE PROCEDURE PHASE 2 (up to Executive Director) 1. Feedback should be given within 5 days, if not resolved 2. Refer grievance to Phase 3.

(VP and/or Principal’s Office) GRIEVANCE PROCEDURE PHASE 3 (VP and/or Principal’s Office) Refer the matter to the Principal’s Office via ER Directorate (2 working days)

(VP and/or Principal’s Office) GRIEVANCE PROCEDURE PHASE 3 (VP and/or Principal’s Office) The Principal’s Office appoints a committee to hear the grievance and submit recommendations (15 working days)

PHASE 3 (Principal’s Office) GRIEVANCE PROCEDURE PHASE 3 (Principal’s Office) The Principal to make final decision (5 working days)

Employee may declare a dispute GRIEVANCE PROCEDURE UNRESOLVED GRIEVANCE Employee may declare a dispute

Appointments & Promotion. Job Evaluation, etc GRIEVANCE PROCEDURE GRIEVANCES THAT SHOULD NOT BE DEALT WITH IN TERMS OF LINE MANAGEMENT PROTOCOL Sexual Harassment. Appointments & Promotion. Job Evaluation, etc

CONTACT DETAILS TEL: 012- 429 3330 FAX: 012-429 3067

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