26th IATUL Conference Québec City, May 29-June 2, 2005

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Presentation transcript:

Strategy and change management in Delft University of Technology Library 26th IATUL Conference Québec City, May 29-June 2, 2005 Kees Konings, Manager Collection Management September 6, 2018 Library

Introduction Description of the process of change in Delft University of Technology Library Applied method Reception by stakeholders and library staff Finalization of the process resulting in a new library organization September 6, 2018

The shift to e-services Increase of ICT in research and education STM publishers focus on the end users, sustainable depositories and access to information. Those are our traditional services! Decrease of budgets and funding Forced collaboration between the technical universities in the Netherlands September 6, 2018

Choices and consequences 100% digital products and services Digital services 24*7 Discontinuance of reference desks Specialisation on 3 areas Development of a virtual front office Back office activities in cooperation with the Dutch technical universities Publishing house in cooperation with (European) universities and/or other publishing houses Strategic relevance of the library for research and education Digital information is fully determined by the end users’ requirements September 6, 2018

VKC DelftSpecial DocUTrans Document- delivery Digital preservation Mediation DocUTrans Document- delivery Logistics Digital preservation Publishing system Quality Selection Publishing Search/find Delivery Archiving September 6, 2018

Competences in the new library organization Search/find VKC DelftSpecial Mediation delivery publishing DocUTrans Document –delivery Logistics Publishing system Quality Selection Digital preservation Logistics archiving September 6, 2018

Consequences for the core business Separate business units for the respective core businesses the Virtual front office the Technical University Academic Repository the Publishing house The business units will operate independently September 6, 2018

Implementation and reception Strategic plans presented to Library staff Customer panels Board of the University Ministry of Education and Science Technical Universities in the Netherlands September 6, 2018

Implementation and reception Discussion with the stakeholders resulted in adaptation of the plans in terms of timing and cooperation: Until 2007 the reference desks with limited service level stay open in combination with the preferred virtual reference desk The set up of the cooperation between the technical universities takes more time than expected, so for the next years the academic repository only works for the Delft University of Technology. A feasibility study to cost effectiveness of our publishing activities September 6, 2018

The process of change Method of change Blue print approach Adaptive change strategy September 6, 2018

The process of change Important design criteria for the new organization are: Teamwork; which means involvement of staff of different departments in one team Disentanglement of processes, which resulted in disentanglement of tasks of our employees Decreasing the number of management layers September 6, 2018

The process of change MT Change team Projectteams September 6, 2018

The process of change: pitfalls Do not ask people to advice on their own jobs or positions in the organization Be extremely clear about constraints and conditions Stimulate to look at situations outside the library organization September 6, 2018

Results The realization of cooperation between the Dutch technical universities took more time than expected; that is why for the time being only a local content organization will be implemented The results of a feasibility showed that cost effectiveness of the publishing house was highly uncertain; so it was decided to discontinue the publishing activities Dedicated functions for account management, product development and product ownership New organization scheme September 6, 2018

Scheme of the new organization Service organization Content organization Director & Management team Product development Support September 6, 2018

Results The realization of cooperation between the Dutch technical universities took more time than expected; that is why for the time being only a local content organization will be implemented The results of a feasibility showed that cost effectiveness of the publishing house was highly uncertain; so it was decided to discontinue the publishing activities New organization scheme Management philosophy September 6, 2018

Management philosophy Decrease of management layers Empowerment Self organizing teams September 6, 2018

Conclusions Consequences for the management team Blueprint vs. adaptive change strategy; did it work? Process of permanent change for the new organization September 6, 2018

Questions ??? September 6, 2018