What we do: Every single one of us makes a difference to our external customers’ experience – One Team Internal service We’re on a journey – you are fresh eyes to see what could be improved. Be courageous, make suggestions, put forward ideas, give constructive feedback How we do it: Mind – set Ownership & responsibility Can do / solutions focused Feedback is great because we can learn from it I can make the difference Appropriate balance of technical/functional skills and people skills Respect & consideration – we provide great service to everyone.

- Also, important to set the context in terms of challenges we face when looking at company-wide initiatives and introducing new services to a business that is both geographically and functionally diverse

Ask delegates - why is water so important …………

Our company On your desks there should be a copy of this….. This illustrates ……… You can keep this.

Programme structure NWG Academy – ensuring skilled workforce to meet future business needs. Inspire Schools, teachers, colleges, universities. Community groups – work experience, employability, STEM, diversity, education, projects, sector strategy Apprentices & Graduates Leaders Technical Customer Identify Existing talent – identify, nurture and promote, high performance culture, personal development, coaching & mentoring Grow Technical & leadership programmes, womens’ development, apprenticeships,competence assessments, self development resources, learning sets and networks Training Compliance, health & safety, ad hoc and BAU training Community & customer Development supporting community & customer engagement Foundation Talent management Workforce demographics / future proofing / profiling / Business Intelligence Data and metrics

Meet The Degree Apprentices Adam Kavanagh Amber Swift Chris Davison Emily Tomlinson Erin Bryden Josh Laddie Kyle Taylor Mark Ireland Melissa Rodham Olivia Dale

(Director will have covered the vision and values earlier (Director will have covered the vision and values earlier. This is a reminder.) Part of the our way method is to be clear about your goals and what you are trying to achieve in each situation you face. As a business these are our clear aims/goals and the values that we want to demonstrate in every situation/interaction.  The Our Way skills ensure we consistently demonstrate these values in any situation.