Introduction to Organisational Behaviour and Application to Management The Group – Summary Quiz

Quiz Each Friday there will be a quiz to see how much you have learned and remembered from the past week. If you do not score over 70%, then you have a lot of work to do! No books or notes are allowed. There are 25 questions. You must take the quiz without help from your friends.

Question 1 1 What is a formal group? a Two or more people in the workplace allocated with the same workplace activities b Two or more people wearing suits and ties c Two or more people in the workplace at a meeting d One person in a room in the workplace

Question 2 2 Name the two informal group types a b

Question 3 3 What are the 5 stages of group development a Eenie, meenie, minnie, mo, boo b Storming, forming, norming, performing, adjourning c Joining, enjoying, fighting, listening, negotiating

Question 4 4 What is deviant workplace behaviour? a Making jokes in a meeting b Being ordered to disobey by a manager c Behaviour that fulfils group requirements d Behaviour that threatens the well-being of the organisation

Question 5 5 Name two types of teams a b

Question 6 6 Name 3 characteristics of an effective team a b c

Question 7 7 What are the 3 sources of status according to the Status Characteristics Theory? a b c d

Question 8 8 What is brainstorming? a

Question 9 9 Name the 4 basic methods of communication a b c d

Question 10 10 In the Communication Process Model, who is the Receiver? a The first person to speak b How the message is given c The person who hears the message d Distractions during conversation

Question 11 11 What are the 3 directions of communication in an organisation? a b c

Question 12 12 What is the diagram below showing? a

Question 13 13 How many of these are barriers to communication? a Perception b Filtering c Information overload d Emotions

Question 14 14 What are the 4 qualities you need to be an effective leader? a b c

Question 15 18 Name 2 of the four Contingency Theory Leadership models b

Question 16 16 What are the two styles of leadership? a b

Question 17 17 Different cultures value different leadership traits a True b False

Question 18 18 Which of these are the 3 bases of formal power a Reward, punishment, illegal b Legitimate, illegitimate, informal c Money, love, happiness d Coercive, reward, legitimate

Question 19 19 Name the 3 factors that increase dependency on another person a b c

Question 20 20 Name 3 of the nine Power Tactics that people use to persuade others a b c

Question 21 21 Name 2 of the four reactions which employees have to organisational politics. a b

Question 22 22 What is Impression Management? a The process by which actors create a performance b The process by which power is created c The process by which individuals attempt to control the impression others form of them d Managing facial expressions

Question 23 23 How can you increase your power? a Make others depend on you more b Be rich c Do more exercise d Make people scared of you

Question 24 24 What is referent power? a

Question 25 25 Name 2 of the types of defensive behaviours an employee might use in response to politics. a b

Answers 1-6 Q Answers 1 a 2 Interest, friendship 3 b 4 d 5 Self-managing, cross-function, virtual, problem solving 6 Members who understand and commit to their role within the team; shared sense of purpose; members who share and contribute to team goals; strong leadership; members who trust each other; members who support each other; good communication; ability to manage conflict when it arises

Answers 7-13 Q Answers 7 Power a person has over others; ability to contribute to group goals; personal characteristics 8 A technique for creating ideas in a group 9 Oral/verbal, written, body language, visual/seeing 10 c 11 Upwards, downwards and lateral/across 12 A network of communication in an organisation 13 a,b,c,d

Answers 14-20 Q Answers 14 Extroversion, conscientiousness, openness, emotional intelligence 15 Fiedler’s Model, Situational Leadership Theory, Path-Goal Theory, Leader Participation 16 Charismatic, transformational/transactional 17 a 18 d 19 Importance, scarcity (rare), non-substitutional (not replaceable by another thing) 20 Rational persuasion, Inspirational appeals, Consultation, Legitimacy, Exchange, Personal appeals, Ingratiation, Coalitions, Pressure

Answers 21- Q Answers 21 Decreased job satisfaction, increased stress, increased turnover, reduced performance 22 c 23 a 24 Influence based on possession by an individual of desirable resources or personal traits 25 Avoiding Action, Overconforming (buck passing, playing dumb, stalling), Avoiding Blame, Bluffing (playing safe, justifying, scapegoating), Avoiding Change, Prevention, self-protection

Next week and after Day Activity Monday 22nd October Classes as normal Tuesday 23rd October Classes as normal, quiz Wednesday 24th October No classes, homework only Thursday 25th October Friday 26th October Monday 29th October Morning: lecture, afternoon: presentations and hand in reports Tuesday 30th October Wednesday 31st October Thursday 1st November Friday 2nd November Exam for 2 hours (time to be confirmed)