Wireless Emergency Call System Training Presentation Tek-CARE®500 UL® 2560 Listed Wireless Emergency Call System Training Presentation

Advantages & Features Advantages: Features: UL® 2560 Listed. Superior Range—EchoStream® can cover large areas using frequency-hopping, spread-spectrum technology. Reliable—self-testing for increased confidence. Flexible—residents and transmitters can be added quickly and easily by facility staff. Features: Supervisory Signal—sent by transmitters and repeater/locators; includes battery status. Resident Check-in—reduces staff labor for manual “up & about” checks. Resident Information—create custom fields for residents’ details. Portable Pendant Call Transmitters, plus wall-mounted call transmitters. Radio Pocket Paging—quickly and automatically notify staff of calls, or send custom messages. Tek-CARE500 can handle UL® Listed (UL), EchoStream® (ES) and Frequency Agile (FA) transmitters at the same time.

UL® 2560 Requirements UL® 2560 is the standard for Safety of Emergency Call Systems. Introduced in 2011, this standard applies to emergency call systems used in assisted living facilities, independent adult living centers and other non-acute care settings that are within close proximity to healthcare providers. At a minimum, UL® 2560 emergency call systems must include the following components: Central notification station—At least one central station at a fixed location that receives all calls processed through the system. Emergency call stations—At least one permanently fixed emergency call station located in every resident room or living unit. Back-up power—A backup power supply so that system operation is maintained in the event of a power loss. SF531UL Emergency Switch SF529UL Check-In/Assistance Station SF530UL Room Station

UL® 2560 Requirements Additional requirements include: Call indicators—All emergency call stations and pendants must have call indicators to confirm that an call has been placed. Origination reporting—The central station must display the specific location of the emergency call. Timing of call notification—All emergency calls must be received by the central station within 60 seconds of being initiated. Call cancellation—Emergency calls can only be cancelled from the device that initiated the call. Pendants—If included, pendants and wrist bands must comply with the standard’s performance requirements. However, these devices are not a substitute for the fixed emergency call station requirement. Repeater/Locators—If included, they must comply with the standard’s performance requirements. Low battery power—Wireless transmitters must report low battery power at least seven days before loss of power.

UL® 2560 Requirements In order for Repeater/Locators to comply with the UL® 2560 standard’s supervision and alarm transmission requirements, this device/repeater matrix must be followed.

NC501ES Tek-BRIDGE® server System Components Central Notification Station: The Tek-BRIDGE® server processes and displays transmitter call information from the system’s receiver. Many programmable options are available to customize a facility’s system. The NC501ES Tek-BRIDGE server includes pre-installed Tek-CARE500 software, plus central monitoring, reporting, and text messaging capabilities. (UL® 2560 listed systems require software v.7283 or higher.) NC501ES Tek-BRIDGE® server

NC501ES Tek-BRIDGE® server System Components Central Notification Station: The Receiver collects signals from the transmitters, repeater/locators in the field and then transfers that information to the Tek-BRIDGE. NC501ES Tek-BRIDGE® server NC510UL Receiver The NC510UL Receiver is connected directly to the Tek-BRIDGE via the supplied cable. The receiver transfers information received from the transmitters in the field to the Tek-BRIDGE.

NC501ES Tek-BRIDGE® server PK250B Uninterruptible Power Supply System Components Central Notification Station: The Uninterruptible Power Supply provides uninterrupted power for the Tek-BRIDGE and Receiver in the event of utility power failures, brownouts and blackouts. NC501ES Tek-BRIDGE® server NC510UL Receiver When power is interrupted, the PK250B immediately cuts in to provide power until an emergency generator is activated or power is restored. Battery backup for the Tek-BRIDGE is rated for 10 minutes. PK250B Uninterruptible Power Supply

NC501ES Tek-BRIDGE® server PK250B Uninterruptible Power Supply System Components Repeater/Locators are strategically placed throughout the facility to collect and re-transmit signals from transmitters and other repeater/locators to the receiver. Repeater/Locators also provide general location information. IH511 Weatherproof Housing NC501ES Tek-BRIDGE® server NC510UL Receiver NC511UL Repeater/Locator Repeater/locators operate on AC power, and include internal battery backup for power outages. PK250B Uninterruptible Power Supply

UL® 2560 Listed Transmitters SF527UL Wireless Module with SF337C Waterproof Emergency Switch SF529UL Check-In/Assistance Station SF530UL Room Station SF531UL Emergency Switch SF525UL & SF525/2UL Universal Contact Transmitters SF520UL Door/Window Egress Transmitter SF515UL Motion Detector SF503UL & SF504UL Pendants

Non-UL® 2560 Listed Transmitters SF501ES & SF501/2ES Pendants SF502ES Wall Transmitter SF505ES Smoke Detector

Event Monitor Event Monitor’s Call Display—The call display shows all active calls, including call type, transmitter device number, resident name, location, and time elapsed since the call was initiated.

Event Monitor: Registers The Registers are at the bottom of the Event Monitor screen. The six pages are used to view resident and transmitter information. They can also be used to add residents, assign transmitters, and determine which staff pagers receive event notification.

Event Monitor: Residents Register The Residents Register displays a list of residents, along with tabbed panes that display each resident’s information, assigned locations, and assigned transmitters. It can also be used to add or remove residents from the system. Resident Information fields are custom-created for a facility using the separate Config Tool programming software.

Event Monitor: Transmitters Register The Transmitters Register displays a list of all transmitters and repeater/locators. Tabbed panes display the transmitter’s location, assigned resident and supervision settings. The Transmitters Register is also used to add or remove transmitters from a system, and to assign transmitters to residents.

Event Monitor: Staffing Assignments Registers The Staff, Staff Groups and Assignments Registers are used to customize the system to send automatic text messages to selected staff pagers.

Event Monitor: Scheduled Messages Register The Scheduled Messages Assignments Register is used to schedule recurrent text messages to selected staff pagers.

Text Messaging Using Tek-PAGING® equipment, Tek-CARE500 automatically sends a text message to staff pagers in response to a resident call. To send a manual text message, click on the envelope icon at the bottom of the registers, select staff members, type a message and click the Send button.

Reporting The Tek-CARE500 Reporting System produces custom reports about events that have been cleared from the Event Monitor. These reports provide valuable information to evaluate and optimize staff time. The information contained in these reports also provides accountability information to the facility for each zone, room, type of call and time period.

Ancillary Annunciation The Remote Event Monitor software may be installed on up to 9 of the facility’s personal computers (PCs) running Microsoft Windows®, and networked to the Tek-BRIDGE server. (One remote event monitor license is included with the NC501ES.) Remote event monitors provide real-time monitoring of all system activity, create reports using a web browser, and send manual text messages to selected staff pagers (if included in the system).

Ancillary Annunciation To add Text Messaging to Pagers, connect a NC369 Paging Transmitter directly to the Tek-BRIDGE server. When Text Messaging is enabled, the Tek-CARE500 system automatically sends a text message to staff members’ pagers when a resident places a call. Manual text messages can also be sent to selected pagers from either the Tek-BRIDGE or a remote event monitor. NC365B Paging Transmitter NC397A Pager

Ancillary Annunciation To add Central Monitoring, connect an NC502 PC-Alarm Panel directly to both the Tek-BRIDGE and an outside telephone line. When Central Monitoring is enabled, the Tek-CARE500 system sends events (such as alarms, resets, and missing transmitters) to the NC502 PC-Alarm Panel, which then dials the Central Monitoring facility’s telephone number and transmits the events to the Central Monitoring facility. NC502 PC-Alarm Panel

Ancillary Annunciation NC506ES and NC507ES Remote Receivers provide remote annunciation of call activity. Use them to connect external dome lamps to the Tek-CARE500 system. NC507ES 32 inputs / 12 outputs NC506ES 4 inputs / 4 outputs LI382LED LI381, LI382 incandescent

Pre-Bid Site Survey Kit Before beginning installation of the Tek-CARE®500 Wireless Emergency Call System, ensure that a site survey has been done by a qualified TekTone representative using the appropriate site survey kit. This is a necessary step to correctly determine what equipment is necessary and where it should be located. When a system includes SF503ES, SF503UL, SF504ES, or SF504UL pendants, the survey kit receiver’s display must show a signal strength of GOOD and a Signal Margin of 10db or greater (see graphic). NC500ESSK Site Survey Kit

Tek-BRIDGE Connections NC501ES Tek-BRIDGE Connections

Config Tool The Config Tool runs alongside the Tek-CARE500 Event Monitor and is used for “offline” programming. Certain programming, such as adding locations, resident information fields and pager CAP codes, must be programmed via the Config Tool.

Config Tool: Proximity Maps The Tek-CARE500 allows you to import a map of each wing or floor of the facility. You can then use those Proximity Maps to show where each device is installed.

Config Tool: Locations Locations are places where repeater/locators and stationary transmitters are physically installed. Use the Locations page to create the list of apartments, cottages, congregate areas, etc.

Config Tool: Residents In addition to resident name and location, the Tek-CARE500 can be customized to store any other resident information the facility desires, such as: address, physician name and phone, relative name and phone, and medical information. Add these custom resident information fields using the Config Tool’s Residents page.

Config Tool: Residents After the custom resident information fields are set up, resident data can be entered as part of the installation by the installer, or it can be added later by the facility’s staff. Resident data can be entered using either the Config Tool or the Event Monitor.

Config Tool: Transmitters Enable UL® 2560 and EchoStream devices by checking the ES Enabled box on the Config Tool’s Transmitters page. Enable Frequency Agile (FA) devices by checking the FA Enabled box on that page.

Config Tool: Check-In Set up check-in times using the Config Tool’s Check In page. Assign check-in times to individual residents’ transmitters using either the Config Tool or the Event Monitor.

Config Tool: Call & Hardware Types, Zones The Call Types page allows you to customize default labels, tones and priorities, and to create call filters for use with staff and radio pager assignments. The Hardware Types page allows you to change a transmitter’s behavior to place a custom call type. The Zones page allows you to rename the default zones to match the facility’s language, view or edit which devices are in a zone, and determine where calls are annunciated.

Config Tool: Pagers Use the Pagers page to enable paging and to add pager CAP codes to the system. (Pager CAP codes cannot be added using the Event Monitor.)

Config Tool: Staff and Staff Assignments Use the Staff and Staff Assignments pages to assign pagers to Paging Groups, Shifts and Staff.

Config Tool: Central Monitoring Use the Central Monitoring page to enable and configure Central Monitoring. When enabled, the Tek-CARE500 sends events (alarms, resets, missing transmitters, etc.) via a serial connection to the NC502 PC-Alarm Panel. The NC502 then dials the Central Monitoring facility’s telephone number and transmits the events using contact ID protocol.

Config Tool: Commit Configuration The Config Tool does not automatically update the Tek-CARE®500 system, and live changes made through the Event Monitor are not reflected in the Config Tool. Changes made in the Config Tool must be committed to the system, and live changes made by the Event Monitor must be loaded into the Config Tool.

This concludes the Tek-CARE500 Wireless Emergency Call System Training Presentation. Training videos are available at www.youtube.com/user/TekToneNurseCall Support literature is available at www.tektone.com/tekcare500.php

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