The WorkSource Concept TRAINERS: Before conducting this training, please provide your training participants with a copy of the policy, and the desk aid and the Monitoring Tool for this policy. Training Delivery Design: Group Expectations of a Partnership Described by WorkSource Initiative Framework Policy SCWDC 06-01

WorkSource Concept Introduction This short training introduces WorkSource: Staff Partners Customers Customer Experience Partnership Organization Group Delivery SCWDC WS 06-01

Who are WorkSource Staff? Answer: Anyone providing services to WorkSource customers. Examples Volunteers Vet reps Instructors DVR reps Counselors MSFW reps Others WorkSource Specialists YOU! Do you know of anyone who works here that isn’t a WorkSource staff? Information to Share with Trainees (for clarification): There are non-typical partner arrangements for subleases in which people/groups/agencies use the building and do not sign the RSA. These people are not considered WorkSource Staff. Examples include: Subleases to a court ordered anger management group Subleases NAC class sponsored by a local Rehabilitation facility Community colleges who place a proctor in a classroom but do not sign the RSA. Group Delivery SCWDC WS 06-01

Who Are WorkSource Partners? Answer: There are 12 required Partners (Iisted on the next slide) and other optional partners. For information on all WorkSource Partners you can go to: http://www.doleta.gov/programs/factsht/p df/onestoppartners.pdf Optional partners may include: Temporary Assistance to Needy Families authorized under the Social Security Act Employment and training programs authorized under the Food Stamp Act of 1977 Work programs authorized under the Food Stamp Act of 1977 Programs authorized under the National and Community Service Act of 1990 Other appropriate Federal, State, or local programs Group Delivery SCWDC WS 06-01

Required Partners ESD WIA Wagner- Peyser Programs Community College Voc Rehab WorkFirst Older Americans Program Voc/Tech Schools TAA Veterans Block Grant Programs HUD E&T UI Required Partners are: Programs authorized under Title I of WIA serving adults, dislocated workers, youth, and veterans, as well as Job Corps, Native American programs, and migrant and seasonal farm worker programs Programs authorized under the Wagner-Peyser Act Adult education and literacy activities authorized under Title II of WIA Programs authorized under parts A and B of Title I of the Rehabilitation Act Welfare-to-Work programs authorized under the Social Security Act Senior community service employment activities authorized under Title V of the Older Americans Act of 1965 Postsecondary vocational education authorized under the Carl D. Perkins Vocational and Applied Technological Education Act Trade Adjustment Assistance and NAFTA Transitional Adjustment Assistance authorized under the Trade Act of 1974 Local veterans’ employment representatives and disabled veterans outreach programs Employment and training activities under the Community Services Block Grant Employment and training activities of the Department of Housing and Urban Development Programs authorized under State unemployment compensation laws ACTIVITY: In the Desk Aid see the “Our WorkSource Partnership” table. Take this time to fill it out with Partner information for your local office. Group Delivery SCWDC WS 06-01

Who are WorkSource Customers? Customers include: Job Seekers Customers seeking training Businesses/Employers Agencies Anyone utilizing space or resources at the WorkSource site Group Delivery SCWDC WS 06-01

Examples of Customers Del Monte, Walmart, and the U.S. Census Bureau are customers when they use space to conduct interviews and provide trainings to their staff. GED students WorkFirst clients Partners can be customers Jobseekers Can you provide any other examples of customers at your site? Group Delivery SCWDC WS 06-01

Customers Experience at WorkSource What does seamless mean: A one-stop resource where customers can access a myriad of employment resources. Customers linked to resources regardless of program and contract divisions, unaware of those divisions. Customers experience a flow of services without undue time gaps. The transition of services & referrals from core to intensive to training is invisible to the customer No Silos: we are a partnership Information to Share with Trainees: Bullet #3 uses the term “undue time gaps.” “Undue time gaps” can be defined differently at each WorkSource Site due to funding and staffing limitations. The length of the time gap is not defined by the Initiative Framework policy. We use the phrase “Undue time gaps” to describe a positive customer experience. Group Delivery SCWDC WS 06-01

The Most Important Point No matter who writes your check, you are a WorkSource staff. Customers look to you as a WorkSource provider of services who have resources to assist them, regardless of your employer. Group Delivery SCWDC WS 06-01

What is the WorkSource Partnership WorkSource does not exist without partnership. WorkSource is a partnership; it is not any one program or agency. WorkSource is made possible by the partners coming together to maximize resources for customers. Group Delivery SCWDC WS 06-01

Access Defined We are required to provide access to services within reason and within capacity of our resources. You are not required to provide every actual service. Access means directing the customers to the resource. Access is provided via: Pamphlets Flyers Websites Information Trainings Referrals Phones, Computers, Fax, Facilities Group Delivery SCWDC WS 06-01

Your Local WorkForce System Delivering Services Through WorkSource Looks Like This: South Central WorkForce Development Council Board of Directors South Central Workforce Development Council Oversight Committee WorkSource Operator (Administration) WorkSource It’s a Partnership! Wagner-Peyser WIA Community Colleges DVR WorkFirst Older Americans Voc/Tech Colleges TAA Vets Community Block Grants HUD UI WorkSource: It’s a Partnership! The dotted line indicates flow of customer service no matter who is providing any partner’s services.

Thank You! Thank you for being a part of this training. This training serves as an introduction to the SCWDC system policies. More trainings will follow such as Integrated Front-End Services, One Stop Assessments, Initial Customer Complaint policies. These policies are in place to promote consistency among all of the partners. Please also see the Framework Initiative Policy Desk Aid : 06-02 Framework Initiative Desk Aid Desk Aids were created for each of the SCWDC policies for your reference. Group Delivery SCWDC WS 06-01

Documentation Time! Please go to the Survey Monkey survey created to document your participation in this training. https://www.surveymonkey.com/s/RF8CNMX The survey provides you an opportunity to provide us with feedback about the training while also providing your WorkSource Center the required documentation of staff training. We appreciate your going to this website and filling out this very short questionnaire! Group Delivery SCWDC WS 06-01