9/6/2018 8:11 PM THR1046 Using Digital Experience Management to Validate the Impact of IT Change Mike Marks Product Evangelist, Riverbed © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Agenda Challenges with digital transformation The Deming Cycle/PDCA approach to change The role of Digital Experience Management Using DEM in PDCA Demo Conclusion

Windows 10 and Office 365 The benefits are clear, but challenges exist 12-18 months average time to complete a Windows 10 migration ¹ ¹ ITProPortal, “How to manage a pain-, cost- and downtime-free migration to Windows 10,” Oct 2015 3 Gartner, Network Design Best Practices for Office 365, August 2016 More than 50% of global scale deployments of Office 365 will experience network related performance problems ³ $404 per user average cost for an enterprise-wide upgrade to Windows 10 ² ² Forrester Research, The Total Economic Impact of Microsoft Windows 10, June 2016 20% of enterprises deploying Office 365 report service performance issues ³

Next generation end user computing is complex Managing the convergence of cloud, mobile & virtualization

Siloed tools don’t capture end user experience Tools show the infrastructure is all “green”…

Siloed tools don’t capture end user experience …but users are still complaining It’s slow when I apply a credit! My app just crashed! It’s slow when I look-up a patient! It’s slow when I execute a trade!

The impact of the IT monitoring visibility gap Eight areas of pain for IT and the business – especially around change

9/6/2018 8:11 PM How can you ensure a successful migration if you have no insight into the impact of the migration on your workforce? © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

The Deming Cycle of Continuous Improvement

The “Voice of the Customer” (VoC) Key measure: what the customer ACTUALLY experiences vs what they EXPECT Actual > Expect: delighted Actual = Expect: satisfied Actual < Expect: dis-satisfied

For IT, the VoC is end user experience (EUE) Riverbed monitors EUE from the point of consumption Complete understanding of the enterprise end user App performance, as they render on the device’s screen Business activities, not just app diagnostic data User interactions with apps in the context of a workflow

Leveraging Riverbed in the Deming Cycle Key use cases for successful migrations Plan Inventory apps and devices throughout the estate Do Monitor app performance throughout the migration Check Compare end user experience before & after migrating, to verify SLAs Act Proactively identify and resolve problems on an on-going basis

9/6/2018 8:11 PM Demo © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Change management Baseline app performance and adoption across the enterprise Discover every local and cloud app running on Windows devices to verify actual license usage and combat “Shadow IT” 2 1 3 2 Immediately baseline application and device health, with no configuration required Instantly view every application’s performance, usage, and wait time to assess the impact on enterprise-wide productivity

Change management Immediately diagnose user experience, remotely and non-invasively Review all of a user’s applications running on any device 2 4 3 Identify every business activity performed 4 Track response time vs. baseline, as seen by the user 1 Use color-coded status to immediately validate complaints of poor application performance

Change management Compare end user experience, device health before & after a change Identify the type of change and the analysis parameters (e.g. moving to Windows 10 or O365) 1 1 3 Determine the applications to be analyzed and how the results should be filtered 2 Analyze app performance and device health to quantify the impact of change, by department, geography, device metric, etc.

9/6/2018 8:11 PM Conclusion © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

De-risk your IT transformation with DEM For IT, the “voice of the customer” is end user experience Monitor end user experience from the point of consumption – the user’s device Incorporate Riverbed Digital End Experience Management into each phase of the Deming Cycle

Get started! Visit Riverbed in booth 709 Get your own access to Riverbed Digital Experience Management at www.riverbed.com/try-aternity Learn more about Riverbed solutions for Microsoft Azure: https://www.riverbed.com/solutions/microsoft-azure.html Office 365: https://www.riverbed.com/solutions/office-365.html Windows 10: https://www.riverbed.com/solutions/microsoft-windows-10.html Skype for Business: https://www.riverbed.com/solutions/microsoft-skype-for-business.html

9/6/2018 8:11 PM Thank you! © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session Tech Ready 15 9/6/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/6/2018 8:11 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.