Project MARCH A Keene Housing Moving to Work Activity 2017 Moving to Work Conference Presented by Denise Pratt, Director of Programs and Service  

Project MARCH Monadnock Area Resources Curing Homelessness Priorities Homeless Veterans Chronically Homeless Homeless Housing Options Beyond Shelters Housing First Model with Supportive Services

Program Goals Veteran Homelessness Chronically Homeless Homeless Achieve Functional Zero Chronically Homeless Reduce Recidivism in Shelters Homeless Rehouse in Permanent, Affordable Housing As Quickly as Possible

Needs & Services NEEDS SERVICES Number of Homeless Veterans Sheltered & Unsheltered Chronically Homeless Shelter Recidivism Number of Homeless Families Service Delivery Partner Experience & Capacity Area of Service Scope of Services Direct Referral Length of Time

Program Structure Keene Housing Partner Agency Fixed Subsidies Paid to Partner Agency Partner Agency Secure & Maintain Private Market Housing for Homeless Clients Provide Supportive Services

Program Development How Many Homeless Veterans, Chronically Homeless, and Homeless Families Do We Need to House? How Much Subsidy Is Needed? Partnership Agreement Identifying Teams & Defining Roles Policy Development

Governing Documents Provider Assistance Payment Agreement # HHs and Amount of Subsidy (per HH and upset budget) Term of Assistance HA and Provider Responsibilities % Household Income for Rent, Utilities, and Program Fees Program Conditions Provider Certifications Audits Agreement Termination Supportive Service Commitment From Partner Administrative Plan Policies Program Conditions: Applicable ordinances Data sharing File documentation Retention Service terms Provider Certifications: Target population HQS Compliance Participant eligibility: income, meth/sex, interest in unit, & participant/LL relation Audit: File HQS Program Integrity

Teams And Roles HA Provider Data Requirements Reporting Outcomes Monitoring Program Integrity Provider Program Administration Compliance Service Delivery Program administration ex: Waiting list/s, selection/eligibility, TP/subsidy, HQS Compliance ex: VAWA

Administrative Policies Modeled Using Keene Housing MTW Administrative Policies Collaborative Process Multiple Drafts To Get To Final Document Limitations of Partner Staff in Developing/Envisioning Administrative Requirements

Program Integrity Audit Protocols Check-in and Q & A Meetings Files HQS Program Check-in and Q & A Meetings Data Submission Monitoring Reporting

Program Evaluation & Reporting Applicable Standard HUD Metrics CE #4: Increase In Resources Leveraged HC#1: Additional Housing Units Made Available HC #5: Increase In Resident Mobility HC #7: Households Assisted By Services That Increase Housing Choice SS #5: Households Assisted By Services That Increase Self Sufficiency

Program Evaluation & Reporting HUD Forced Metrics Inapplicable/Useless Benchmarks Set to Zero Activity Narrative: Program Not Designed to Move Needle On These! HC #3: Decrease In Wait List Time SS #1: Increase In Household Income SS #2: Increase In Household Savings SS #3: Increase In Positive Outcomes In Employment Status SS #6: Reducing Per Unit Subsidy Costs For Participating Households SS #7: Increase In Agency Rental Revenue SS #8: Households Transitioned Into Self Sufficiency

Outcomes Partner difficulty understanding administrative policies resulting in errors in rent calculations initially Turnover at partner agency leading to tough start Considering looking elsewhere in the State for partners, although we’d really like to stay local with this project

Questions?