Asset Management Contracts Response Heating Planned Maintenance Paul Isherwood Director of Asset Management

Contractor Appointment Slots CURRENT POSITION The Contractor is to offer the following slots both for those initial appointments and for any subsequent follow up appointments that may be necessary. The Contractor must accommodate the requirements of the Employer’s customer to ensure access to carry out task orders. The two hour appointment slot is a time window to advise the tenant when the contractor will attend to commence the works.   1 08:00 to 10:00 Monday to Saturday 2 10:00 to 12:00 3 12:00 to 14:00 4 14:00 to 16:00 Monday to Friday 5 16:00 to 18:00 6 18:00 to 20:00 These time slots are indicative of when the contractor will arrive to begin the task order. The task order takes as long as required and does not need to necessarily be completed within this time period. The contractor will advise the tenant how long the task order will take to complete including any H&S implications. The Contractor’s text messaging facility must be used to confirm and update the customer when appointment arranged to the following : Confirmation text (immediately) when appointment arranged Confirmation 24 (twenty four) hours prior to agreed appointment time. Confirmation on morning of appointment, to be a minimum of 1 (one) hour before arrival time.

Contractor Appointment Slots PROPOSED CHANGE The Contractor is to offer the following slots both for those initial appointments and for any subsequent follow up appointments that may be necessary. The Contractor must accommodate the requirements of the Employer’s customer to ensure access to carry out task orders. The appointment slot is a time window within which the contractor will attend to commence the works.   Contractor must offer customers the option within each slot to avoid a particular time period to accommodate for example the school run.   1. AM Slot 08:00 to 13:00 Monday to Friday 2. PM Slot 13:00 to 18:00 3.. Evening Slot 18:00 to 20:00 4. Saturday Slot 08:00 to 14:00 Saturdays only

ECMS Delivered through the response contract Pilot 50-100 dwellings per Lot To commence fully from April 2018

Heating Contracts LOT NO. CONTRACT AREA OFFICE CONTRACTOR DATES 1 Belfast 1 Lisburn/Castlereagh Greenview Heating (consortia of Salis and Central Heating Services Ltd.(CHS)) 01/11/17   2 Belfast 2 North, West, South & East Belfast Carillion Energy Services 3 South 1 South Down, North Down & Ards Greenview to provide Response cover 01- 31/10/17 full contract 01/11/17 4 South 2 Mid Ulster, South West & South H & A Mechanical H & A to provide Response cover 01-31/10/17 Full contract 01/11/17 5 North 1 East & South Antrim 6 North 2 Causeway & West

Heating Contracts Appointment slots will be the same as for the response maintenance Contracts Contractor will text customer (to confirm appointment, 24 hours and 1 hour prior to appointment) Contract manager and Customer Liaison Officer for each Lot- contact details will be published (email, mobile and after hours number)

Planned Maintenance Contracts Market Engagement Contractors would prefer Bigger Lots (6 throughout Province) Longer Contracts (10 years) To work in partnership with Housing Executive Tender November/ December 2017 Award Contracts April- July 2018 Contracts will commence on site 2019

Planned Maintenance Contracts Social Clauses Establish, at least, one sustainable social economy initiative per Contract Lot Better understand the needs of the communities in which Contractors work Add social value and make a measureable social impact, through an appropriate and tangible social investment Bring economic improvement to our communities Enhance the communities’ skills base, and so increase employability/ employment opportunities for residents

Discussion

Planned Maintenance Choices Number of Lots? Kitchens and Bathrooms Choice of 3/ Mix & Match?