Introducing FOR LIBRARIES

Based out of New Zealand Over 650 Public Libraries central sites in North America with individual libraries and consortias. TALKINGtech LIBRARY systems have been developed over the last 20+ years in response to needs of our library customers from across the globe. We are the only specialized computer telephony company dedicated to public libraries.

What are your current issues? Reduced budgets Circulation Staff resources Contact with Patrons

Contact needs to be equal to all Patrons. Contact with Patrons. Also as indicated from our customer libraries – Contact needs to be equal to all Patrons. In Person Phone Web Email Post Available to all Patrons Immediate Contact Two way communication Proof of message delivery

What is i-tiva?What is TM3? i-tiva for Libraries is an automated Contact system for Libraries to contact Patrons And Patrons to contact the library Fast, low cost, equal, 24x7 Library i-tiva Library Management System File exchange

OutBound Messaging Sample Message

OutBound Messaging Why do you send notices Your options Remind of overdue material Advise that requested items are available to collect Second and 3rd overdue messages Messages to family members on one call Real Voice or Text Messages on holds with pickup locations Multiple messages on one call Why do you send notices You need overdue items returned You need requested items collected quickly You need to know the message is delivered, fast! Your options Mailing letters – expensive, slow, no proof delivered Email – cannot contact all Patrons, no proof delivered Phone – fast, contact all Patrons, proof delivered

Service with InBound Access

Service with InBound Access All callers Library locations and hours How to use library services – same as the web Events – what’s on and when Transfer calls to staff or departments Patrons (after verification by library card) Loan status Review and/or renew items By list or barcode or ‘renew all’ Checks with LMS & renews what’s allowed Review or cancel requested items Access another Patron’s account

What Do We Need Analog line or lines Connection for software install(LogMein, PC Anywhere etc.) Windows Server 2012 R2 PC/Server Complete installation form Get quote and install setup with Innovative

What Does Talkingtech Provide? Software Remote installation Dialogic Voice Card Testing

Specifications Pentium 4 2.8 GHZ 800 MHZ 2GB of Ram 50GB of Hard Drive Space Windows 2012 Server Network Interface Raid 1 Configuration Two free full length PCI,PCI-X or PCI-E slots available

 Realtime update  10 call descriptions  Created anytime Reports  Realtime update  10 call descriptions  Created anytime  e-mailed to staff  Accountability

Multi Extension Transfer Added Features Condensed Calls Professional Voice Reports Web Configuration One System Multi Extension Transfer

In Summary… Why Talkingtech Leader in telephone notification and self service for patrons Flexibility Designed for public libraries, helping brand Enhancements made by current customers. New versions. Stability Transportable Modern Library Awards