Technische Universität München Universitätsbibliothek Dr. Caroline Leiß, IATUL Seminar Best Practice Examples: Qualification Profiles and Vocational Training for Information Literacy Professionals Dr. Caroline Leiß IATUL Seminar: Librarians' Skills in a Changing Environment Munich, November 30 - December 1, 2010

Technische Universität München Universitätsbibliothek 1.Starting Point: Advanced Training at TUB New Services: Department of Information Services 3.New Challenges: Qualification Profile for Information Professionals 4.Getting started: Advanced Training for new Information Librarians 5.Long-term Approach: Comprehensive and Structured Advanced Training at TUB 2010/11 2Dr. Caroline Leiß, IATUL Seminar 2010

Technische Universität München Universitätsbibliothek 1. Starting Point: Advanced Training at TUB Internal program for advanced training since 2003 Online calendar of trainings and workshops Trainings are open to all staff members Library covers expenses; participation always during working hours Organizational and Technical Infrastructure, Training room Approx. 20 Courses p.a., 10 up to 60 participants Courses in four areas: Specialist Knowledge for Librarians / Background Knowledge for Librarians / Social Skills / General Education Internal (from TUB) and External Lecturers Teaching Methods: Lectures / Face-to-Face-Teaching / Excursions / Workshops Supplemented by In-House Internships for Staff Members 3Dr. Caroline Leiß, IATUL Seminar 2010

Technische Universität München Universitätsbibliothek 2. New Services: Department of Information Services For example August 2009: foundation of a new department of information services Objectives: Elaborate a portfolio of client-specific information services Implement a team approach (library information teams / „BITs“) Use different communication channels like SMS, chat, phone, face-to-face- interaction, blended learning, e-learning, … Develope and manage information services in different teaching methods like face-to-face-training, blended learning, e-learning, … Proactive approach: seek alliances with patrons and faculty Set clear performance indicators and establish a quality assurance system 4Dr. Caroline Leiß, IATUL Seminar 2010

Technische Universität München Universitätsbibliothek 2. New Services: Department of Information Services Information Center Library Information Teams („BITs“) Media Production Department of Information Services Mail Chat SMS Phone Personal Consultation Guided Tours Trainings Workshops Newsletter Poster Flyer E-Learning Tutorials Information AudioGuide 5Dr. Caroline Leiß, IATUL Seminar 2010

Technische Universität München Universitätsbibliothek 2. New Services: Department of Information Services Who works in the new Department? recruitment of additional staff required: integration of staff from other departments, approx. 6 hours / week BITs: 33 staff members, infocenter: 21 staff members team approach Where is the workplace of the new department‘s staff? in background (phone, chat), mediaproduction, organization, administration in public: lectures, trainings, workshops, individual consultations 6Dr. Caroline Leiß, IATUL Seminar 2010

Technische Universität München Universitätsbibliothek 2. New Services: Department of Information Services What services are they supposed to offer? Proactive approach to patrons target groups: all library users, especially high schools, students and faculty level: all levels from basic to specialized languages: english and german communication channels: spoken (face-to-face, phone) and written (chat, e-learning, …) thematic areas: general reference, guided tours, literature search, databases, scientific writing, literature administration program, all subjects covered by TUM faculties  transliteracy training 7Dr. Caroline Leiß, IATUL Seminar 2010

Technische Universität München Universitätsbibliothek 3. New Challenges: Qualification Profile for Information Professionals Very specific training requirements for 54 persons from different departmens, with different educational background, different work experiences, abilities and preferences (21 persons in infocenter, 33 persons in BITs).  development of a structured and comprehensive vocational training program for all persons working in Information Services  integration into a vocational training program for all staff members  requirements: basic training and specific trainings for teams and individuals  what are the key competencies for information librarians? 8Dr. Caroline Leiß, IATUL Seminar 2010

Technische Universität München Universitätsbibliothek 1.Library Competency (in situ) 2. Information Literacy / Information Search 3. Technical expertise 6. English for Librarians 5. Social Skills Didactics 4. Background Knowledge Qualification Profile for Information Professionals 3. New Challenges: Qualification Profile for Information Professionals 9Dr. Caroline Leiß, IATUL Seminar 2010

Technische Universität München Universitätsbibliothek 4. Getting started: Advanced Training for Information Librarians A few figures: time span June to December trainings for BITs and infocenter approx. 320 persons attending ( = 900 man hours) Methods In-class lectures (lectures, workshops, excursions, trainings) blended learning (in-class lectures + e-learning modules for preparation and follow-up) Individual training at workplace (e-learning, audio-guides, research, reading) internships with other teams and departments Training on the job 10Dr. Caroline Leiß, IATUL Seminar 2010

Technische Universität München Universitätsbibliothek 4. Getting started: Advanced Training for new Information Librarians Part 1: Library Competency Lecture: Library Profile of the TUB Guided Tours for Staff Members in branch libraries of TUB Part 2: Information Literacy / Information Search Individual preparation with e-learning modules Training: Basic Knowledge and Search Strategies in Online-Catalogue, Internet, Databases, Document delivery services, … Workshops: Faculties at TUM – Organisation, Contact Persons, Fields of Research Training: Databases (general and subject-specific competences) Training: DIN-Standards 11Dr. Caroline Leiß, IATUL Seminar 2010

Technische Universität München Universitätsbibliothek 4. Getting started: Advanced Training for new Information Librarians Part 3: Technical expertise (… more to follow) Workshop: Web 2.0 (services, terms and definitions) Part 4: General Lecture: Reform of german high school and its effects on libraries Training: Reference management software (Citavi) Training: Basics of scientific writing standards: citations and bibliography Lecture: Current and emerging trends in libraries Part 5: Social Skills (… more to follow) Part 6: English for Librarians (… more to follow) Guided tour in english (audioguide) 12Dr. Caroline Leiß, IATUL Seminar 2010

Technische Universität München Universitätsbibliothek 13Dr. Caroline Leiß, IATUL Seminar 2010

Technische Universität München Universitätsbibliothek 4. Getting started: Advanced Training for new Information Librarians Preliminary results: 120 events for library users from september to december 2010 (guided tours; basic and advances courses in literature research in online catalogue, databases and internet; reference management software; document delivery services) participants (students, staff from faculties and university administration, pupils, teachers)

Technische Universität München Universitätsbibliothek 5. Long-term approach: Structured Advanced Training at TUB 2010 ff. Library Competency Information Literacy Technical expertise English for Librarians Social Skills Didactics Background Knowledge Qualification Profile for Information Services Professionals 15 Dr. Caroline Leiß, IATUL Seminar 2010 All Staff Members Teams BITs Teams BITs Teams BITs Individual Staff Member Individual Staff Member Individual Staff Member In-class lectures E-Learning Blended Learning Reading Internships Training on the job Study Groups

Technische Universität München Universitätsbibliothek 5. Long-term approach: Structured Advanced Training at TUB 2010 ff. Annual planning of advanced training In compliance with the objectives of TUB In cooperation with personnel development division In coordination with training and information needs of the departments Continuous trainings for all six core areas Approx. 12 in-class courses per year for all library staff, supplemented by trainings for teams and working groups Different learning strategies and didactic methods Individual Learning Plans and Success Controls Quality Assurance and Evaluation 16Dr. Caroline Leiß, IATUL Seminar 2010

Technische Universität München Universitätsbibliothek Thank you for your attention! Dr. Caroline Leiß Technische Universität München Universitätsbibliothek Arcisstraße 21 D München Tel.:089/ Dr. Caroline Leiß, IATUL Seminar 2010