KINREP A Karvy Business Segment

KARVY FAMILY Welcome Aboard !! It is a great pleasure to welcome you to the Karvy family. Our combined efforts will provide a stronger platform for growth and prosperity of our organization. We thank your family for their support and encouragement. Wishing you much joy and happiness as you begin a new chapter in your life!!!

KNOW YOUR COMPANY Joining Requirements Submit all the required documents to avoid any delays or confusion Provide accurate information of employment, education, personal details Biometrics – Provide your finger prints to record shift login and logout time. Collect the company Tag and wear it in the premises Mandatory Requirements

KNOW YOUR COMPANY Working Hours Working schedule – 6 days a week Working Hours – 9am to 5.45pm (8 hrs 45 minutes) Lunch Break – 45 minutes No short breaks Coffee/Tea can be brought to your desk Quote: “The bad news is Time flies. The good news is you are the pilot.”

KNOW YOUR COMPANY Computer Usage The appropriate use of computers is to ensure that we work towards the company’s goal’s and objectives of the business. Company employees are expected to use the Internet responsibly and productively. Access Karvy sites and any work related informative websites only Handle the computer with care. For any technical issues, reach technical support only Lock your computer when away Save your data appropriately Shut down your computer at the end of the day Installation of any software is prohibited. Personal mails and non-work related websites should not be accessed Do not make any technical changes on the computer Do not leave the computer unlocked Handle data with care to avoid loss Do not leave the computer turned ON after work Installation of any software is prohibited Posting or sending defamatory information is unacceptable

KNOW YOUR COMPANY Phone/Mobile Usage Phones /mobiles at your work place are for official purposes and need to be used effectively. Use the office phones for official purposes only or check with your supervisor Attend your personal calls sparingly. In case of emergency, walk out of the floor Handle official calls professionally without any personal conversations Handle sensitive & confidential information on any call with care. Ensure that your mobiles are silent on the floor Do not make any personal calls using the office phone/mobile Do not speak loudly on the floor Do not use any unprofessional language Do not handle your personal calls on floor Do not speak any official information when handling a personal call or vice versa Personal mobiles should not be on the ring mode

KNOW YOUR COMPANY Dress Code Exhibit a neat and tidy dress up Wear pleasant, comfortable and appropriate dresses Have a neat hair-do Wear formal neat shoes and foot wear Avoid heavy and sound making accessories Maintain clean and healthy hands, nails and foot. Avoid strong perfume or cologne On Saturdays, wear casual dress that suit workplace. Quote: “Dress how you want to be addressed.”

KNOW YOUR COMPANY Behavior at Work Yeeee Aeee….Waaaa Speak clearly, softly and pleasantly Listen to what the other person says Avoid loud talk on the floor Do not get into arguments Avoid any kind of discrimination Support and cooperate with your colleagues Wear the badge of a PERFECT HUMAN Noo..!!! Quote: “Your beliefs don’t make you a better person, your BEHAVIOR does…...”

KNOW YOUR COMPANY Hierarchy

KNOW YOUR COMPANY Job Expectations Attendance – Complete login hours and approved leaves only Productivity - Volumes as per the set target of the queue AHT – Average Handling Time Quality – 100% accuracy in all queues TAT – Processing the case as per the Turn Around Time of case Team Support – Being an active team player Process Improvement – Contributing ideas for improving process

KNOW YOUR COMPANY Security and Confidentiality Confidentiality means protection of personal information. Do not share passwords and other confidential information. Avoid discussing official information in public. Avoiding disclosure of information to unauthorized persons. Clear the desk before leaving for the day Do not write your own passwords or login details and leave unattended Wear your ID card wherever you go. Lock your computer when you are moving away from the system.

KNOW YOUR COMPANY Rewards & Recognition Employee recognition is the open acknowledgment and expressed appreciation for an employee’s contributions to their organization. The company would like to appreciate and thank the KINREP family for their dedication, performance and support.

KNOW YOUR COMPANY Fun & Frolic WE WANT FUN, JOY AND ENTERTAINMENT !! So we will have some great activities…….

KNOW YOUR COMPANY Support Functions HR Support – 1st Floor IT Support – 1st Floor Process IT support – 1st Floor Administration – Ground Floor Management – 1st Floor Learning Center – 10th Floor

KNOW YOUR COMPANY Company Websites www.Karvy.com klc.karvy.com www.kinrep.com hr.karvy.com ithelpdesk.karvy.com